Also referred to as: IT Support Operations Shift Supervisor
Requirements and Responsibilities

Computer Operations Shift Supervisor supervises the computer operations of one or more shifts. Supports and administers data retention/recovery and production job schedule environments. Being a Computer Operations Shift Supervisor performs continuous analysis of production jobs, backup processes, system monitors and server availability and provides solutions, working with all impacted groups. May require an associate degree in a related area. Additionally, Computer Operations Shift Supervisor typically reports to a manager. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Working team member that may validate or coordinate the work of others on a support team.

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