Skills & Competencies for Computer Operations Shift Supervisor

Computer Operations Shift Supervisor job profile

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JOB SUMMARY for Computer Operations Shift Supervisor

Supervises and monitors the computer operations of one or more shifts.

JOB RESPONSIBILITIES for Computer Operations Shift Supervisor

Leads the operating and monitoring of computer equipment and delegates workflow as necessary. Uses established procedures to perform routine tasks to maintain computer equipment and its peripherals. Observes peripheral equipment and error messages displayed on the monitor of the terminal to identify faulty output or machine stoppage.

Computer Operations Shift Supervisor SALARY RANGE

BASE 50%
$92,817
TOTAL 50%
$96,304
Job Level
M00
Job Code
IT10000528
Education/Degree
Associate's Degree
Reports To
Manager

Computer Operations Shift Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Computer Operations Shift Supervisor skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for Computer Operations Shift Supervisor

1 Job Family Competencies – Computer Hardware
Proficiency Level -2
Skill definition-Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
Level 1 Behaviors
(General Familiarity)
Explains each function and feature of computer hardware in our organization.
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Level 2 Behaviors
(Light Experience)
Supports with the installation and repair of computer hardware across our organization.
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Level 3 Behaviors
(Moderate Experience)
Provides regular monitoring of our computer hardware to ensure its functionality.
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Level 4 Behaviors
(Extensive Experience)
Oversees the maintenance of computer hardware to ensure secure and efficient business operations.
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Level 5 Behaviors
(Mastery)
Establishes SOPs to ensure appropriate configuration and maintenance of computer systems.
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2 Job Family Competencies – Computer Troubleshooting
Proficiency Level -2
Skill definition-Diagnosing the cause of a fault in a computer system and resolving the identified issues to maintain its reliability and functionality.
Level 1 Behaviors
(General Familiarity)
Lists the step-by-step procedures for troubleshooting computer network errors.
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Level 2 Behaviors
(Light Experience)
Selects and uses diagnostic tools to check our computer's health throughout our business.
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Level 3 Behaviors
(Moderate Experience)
Troubleshoots computers to identify the cause of systems failure.
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Level 4 Behaviors
(Extensive Experience)
Monitors computer system performance to determine appropriate troubleshooting solutions.
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Level 5 Behaviors
(Mastery)
Leads the facilitation of maintenance sessions to discover and mend computer system inefficiencies.
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3 Computer Operations Shift Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Computer Operations Shift Supervisor
Proficiency Level - 4
5 Competency for - Computer Operations Shift Supervisor
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Computer Operations Shift Supervisor

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
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Level 3 Behaviors
(Moderate Experience)
Analyses our business and operations to identify room for improvement on the related standard operating procedures.
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Level 4 Behaviors
(Extensive Experience)
Coaches others on the implementation of SOP to reduce errors and improve quality.
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Level 5 Behaviors
(Mastery)
Builds a monitoring system to evaluate the effectiveness of our SOPs.
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2 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Cites potential challenges and workplace issues in delegating tasks that may impede well coordinated work.
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Level 2 Behaviors
(Light Experience)
Assists in identifying and breaking tasks into a sequence of steps for a more organized task plan.
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Level 3 Behaviors
(Moderate Experience)
Aligns tasks and priorities with business goals and objectives.
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Level 4 Behaviors
(Extensive Experience)
Creates programs to improve planning and organization of work to achieve business objectives.
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Level 5 Behaviors
(Mastery)
Builds and designs organizational systems and planning tools to enhance overall productivity.
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3 Computer Operations Shift Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Computer Operations Shift Supervisor
Proficiency Level - 4
5 Competency for - Computer Operations Shift Supervisor
Proficiency Level - 5

Summary of Computer Operations Shift Supervisor skills and competencies

There are 0 hard skills for Computer Operations Shift Supervisor..
9 general skills for Computer Operations Shift Supervisor, Computer Hardware, Computer Troubleshooting, IT Environment, etc.
7 soft skills for Computer Operations Shift Supervisor, Standard Operating Procedures (SOP), Planning and Organizing, Coordination, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Computer Operations Shift Supervisor, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Planning and Organizing, and be proficient in Coordination.

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