Contact Center Representative I - Inbound
Change Country
Contact Center Representative I - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative I - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative I - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative I - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.
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- Contact Center Scheduler I
- Inbound Contact Center Manager
- Inbound Contact Center Supervisor
- Inbound Contact Center Senior Supervisor
- Contact Center Representative II - Inbound
- Contact Center Representative III - Inbound
- Contact Center Traffic and Scheduling Manager
- Contact Center Traffic and Scheduling Analyst II
- Contact Center Traffic and Scheduling Supervisor
- Contact Center Traffic and Scheduling Analyst III
- Contact Center Representative I - Inbound Salaries with a High School Diploma or Technical Certificate
- Contact Center Representative I - Inbound Salaries with an Associate's Degree
- Contact Center Representative I - Inbound Salaries with a Bachelor's Degree
- Contact Center Representative I - Inbound Salaries with a Master's Degree or MBA
- Contact Center Representative I - Inbound Salaries with a JD, MD, PhD or Equivalent
- Aerospace & Defense
- Biotechnology
- Business Services
- Chemicals
- Construction
- Edu., Gov't. & Nonprofit
- Energy & Utilities
- Financial Services
- Healthcare
- Hospitality & Leisure
- Insurance
- Internet
- Media
- MFG Durable
- MFG Nondurable
- Pharmaceuticals
- Retail & Wholesale
- Software & Networking
- Telecom
- Transportation
