Contact Center Representative I - Inbound answers routine call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction. Being a Contact Center Representative I - Inbound tracks the questions and answers in the contact center system as well as updates or checks the order status. Typically requires a high school diploma or its equivalent. Additionally, Contact Center Representative I - Inbound typically reports to a supervisor or manager. The Contact Center Representative I - Inbound possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.