Also referred to as: Call Center Representative III - Inbound, Inbound Customer Resolution Specialist III, Inbound Customer Support and Service Representative III
Requirements and Responsibilities

Contact Center Representative III - Inbound answers call inquiries regarding the company product and service information. Researches and resolves complaints to ensure customer retention and satisfaction. Being a Contact Center Representative III - Inbound tracks the questions and answers in the contact center system as well as updates or checks the order status. May handle difficult situations and assist in training lower level contact center representatives. Additionally, Contact Center Representative III - Inbound may require an associate degree. Typically reports to a supervisor or manager. The Contact Center Representative III - Inbound has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. To be a Contact Center Representative III - Inbound typically requires 3-5 years of related experience.

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