How much does a Contact Center Representative III - Inbound make in the United States? The average Contact Center Representative III - Inbound salary in the United States is $50,391 as of June 27, 2024, but the range typically falls between $44,840 and $56,741. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Contact Center Representative III - Inbound Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Representative III - Inbound Salary $39,787 US June 27, 2024
25th Percentile Contact Center Representative III - Inbound Salary $44,840 US June 27, 2024
50th Percentile Contact Center Representative III - Inbound Salary $50,391 US June 27, 2024
75th Percentile Contact Center Representative III - Inbound Salary $56,741 US June 27, 2024
90th Percentile Contact Center Representative III - Inbound Salary $62,523 US June 27, 2024
25% $44,840 10% $39,787 90% $62,523 75% $56,741 $50,391 50%(Median) Didn’t find job title? Click
Change Search Criteria

What skills does a Contact Center Representative III - Inbound need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Consulting Services: Consulting Services means the provision of expertise or strategic advice that is presented for consideration and decision-making.

3.

Billing: Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.

Customer Service 18.5%
Consulting Services 1.65%
Billing 1.07%
Others 78.78%
download asset banner
Facing Salary Structure Challenges? Let Our Expert Guide You
The job market is increasingly challenging. Our whitepaper, Navigating the Challenges of Creating Salary Structures, offers guidance on creating salary structures. Provide your phone number and work email to download the full version.
We will handle your contact details in line with our Privacy Policy. If you prefer not to receive marketing emails from Salary.com, you can opt-out out of marketing communications at any time by clicking unsubscribe.

Job Description for Contact Center Representative III - Inbound

Contact Center Representative III - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative III - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative III - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative III - Inbound works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Contact Center Representative III - Inbound typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)... View full job description

Employers: Job Description Management Tool

See user submitted job responsibilities for Contact Center Representative III - Inbound.

Salary.com job board provides millions of Contact Center Representative III - Inbound information for you to search for. Click on search button below to see Contact Center Representative III - Inbound job openings or enter a new job title here.

Job Openings for Contact Center Representative III - Inbound
  • Job Description. \n. \n\n\t\n\t\t\n\t\t\t\n\t\t\t. Join the RN Nursing team at Avera. \n\t\t\t\n\t\t\n\t\n\n\n. Love Where You Work. Work at Avera where cu...
    - 21 Days Ago
  • Job Description. \n. \n\n\t\n\t\t\n\t\t\t\n\t\t\t. Join the RN Nursing team at Avera. \n\t\t\t\n\t\t\n\t\n\n\n. Love Where You Work. Work at Avera where cu...
    - 21 Days Ago
  • Description. Hourly Wage Estimate: $34.50 - $50.65 / hour. Learn more about the. benefits offered. for this job. The estimate displayed represents the typi...
    - 4 Days Ago
  • Description. Hourly Wage Estimate: $34.50 - $50.65 / hour. Learn more about the. benefits offered. for this job. The estimate displayed represents the typi...
    - 5 Days Ago
  • Description. Hourly Wage Estimate: $34.50 - $50.65 / hour. Learn more about the. benefits offered. for this job. The estimate displayed represents the typi...
    - 6 Days Ago

Career Path for Contact Center Representative III - Inbound

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Representative III - Inbound, the upper level is Contact Center Representative IV - Inbound and then progresses to Inbound Contact Center Supervisor.

Those that have already made the climb...
Mary Lou Burke Afonso, Chief Operating Officer, North America Center Operations
Bright Horizons Family Solutions Inc. provides early education and childcare, back-up care, educational advisory, and other workplace solutions services for employers and families. The company operates through three segments: Full Service Center-Based Child Care, Back-Up Care, and Educational Advisory and Other Service... More
Fiscal Year Ended in 2022
Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst

Contact Center Representative III - Inbound salary varies from city to city. Compared with national average salary of Contact Center Representative III - Inbound, the highest Contact Center Representative III - Inbound salary is in San Francisco, CA, where the Contact Center Representative III - Inbound salary is 25.0% above. The lowest Contact Center Representative III - Inbound salary is in Miami, FL, where the Contact Center Representative III - Inbound salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Contact Center Representative III - Inbound, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
44840
56741
50391

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
47003
63387
54234
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Representative III - Inbound in the United States. The base salary for Contact Center Representative III - Inbound ranges from $44,840 to $56,741 with the average base salary of $50,391. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $47,003 to $63,387 with the average total cash compensation of $54,234.
Step 2 of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

44840
56741

 

Step 3 of 3

How much should you be paid?

View the Cost of Living in Major Cities

Skills associated with Contact Center Representative III - Inbound: Data Entry-Keyboarding, Inquiry Research/Response, Inbound Sales Calls, Inbound Call Tracking Software ...More

Recently searched related titles: Answering Service Operator

Jobs with a similar salary range to Contact Center Representative III - Inbound : Contact Center Specialist, Customer Support Specialist III, Call Center Representative

Salary estimation for Contact Center Representative III - Inbound at companies like : Hancock Manor Nursing Home, University of Arizona College of Medicine, United Binding Company Inc

Jobs with a similar salary range to Contact Center Representative III - Inbound : Bank Call Center Representative, Nonprofit Development Assistant

Contact Center Representative III - Inbound Salary in United States
Contact Center Representative III - Inbound Salary Graph, Regional Distribution and Summary