Also referred to as: Field Customer Engineering - Specialist, Field Service Engineer - Project Lead, Field Service Engineer, Specialist, Technical Customer On-site Support IV, Technical Field Service Engineer IV
Requirements and Responsibilities

Field Service Engineer IV installs, configures, troubleshoots, and maintains products/equipment. Identifies, analyzes, and repairs product failures, install new components or parts. Being a Field Service Engineer IV develops creative solutions to more unique, chronic, or complex issues. Researches and answers difficult customer questions about product features and recommend appropriate upgrades. Additionally, Field Service Engineer IV performs start up testing and customer training on features and general maintenance of product. May mentor less experienced engineers and verify work. Has deep knowledge of the organization's products and services. Requires a bachelor's degree. Typically reports to a manager or head of a unit/department. Field Service Engineer IV is a specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group. To be a Field Service Engineer IV typically requires 7+ years of related experience.

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