Field Service Engineer IV

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Field Service Engineer IV provides on-site support and technical assistance with various products or equipment. Installs, troubleshoots, and provides routine maintenance to products/equipment to ensure proper function and maximize uptime. Being a Field Service Engineer IV identifies, analyzes, and repairs product failures and replaces and installs new components or parts as necessary. Inspects and tests completed work to ensure the service meets quality and safety standards. Additionally, Field Service Engineer IV develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Answers basic customer questions about product/equipment features or issues and escalates complex problems as necessary. Performs start-up testing and customer training on features and the general maintenance of products. Typically requires a bachelor's degree. Typically reports to a manager. The Field Service Engineer IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. To be a Field Service Engineer IV typically requires 7+ years of related experience.