Skills & Competencies for Field Service Engineer IV

Field Service Engineer IV job profile

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JOB SUMMARY for Field Service Engineer IV

Provides on-site support and technical assistance with various products or equipment.

JOB RESPONSIBILITIES for Field Service Engineer IV

Installs, troubleshoots, and provides routine maintenance to products/equipment to ensure proper function and maximize uptime. Identifies, analyzes, and repairs product failures and replaces and installs new components or parts as necessary. Inspects and tests completed work to ensure the service meets quality and safety standards. Develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Answers basic customer questions about product/equipment features or issues and escalates complex problems as necessary. Performs start-up testing and customer training on features and the general maintenance of products.

Field Service Engineer IV SALARY RANGE

BASE 50%
$122,111
TOTAL 50%
$129,516
Job Level
P04
Job Code
EN04100149
Education/Degree
Bachelor's Degree
Reports To
Manager

Field Service Engineer IV Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Field Service Engineer IV skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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1 hard skill or competency (industry competency) for Field Service Engineer IV

1 Industry Competency – Failure Analysis
Proficiency Level -3
Skill definition-Defining the cause of failure to make corrective actions and mitigate further failures through a systematic investigation.
Level 1 Behaviors
(General Familiarity)
Documents the concept of Failure Mode Effect Analysis (FMEA) and its applicability.
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Level 2 Behaviors
(Light Experience)
Identifies failed elements through a hands-on analysis under the supervision of a junior staff.
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Level 3 Behaviors
(Moderate Experience)
Uses corrective and preventive actions to manufacturing, design, or supplier process.
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Level 4 Behaviors
(Extensive Experience)
Oversees testing and failure analysis efforts to drive product improvements.
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Level 5 Behaviors
(Mastery)
Leads the integration of new techniques and methods related to failure analysis.
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3 Field Service Engineer IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Field Service Engineer IV
Proficiency Level - 4
5 Competency for - Field Service Engineer IV
Proficiency Level - 5

10 general skills or competencies (Job family competencies) for Field Service Engineer IV

1 Job Family Competencies – Customer Interaction
Proficiency Level -3
Skill definition-Fostering relationships and positive communication with customers to identify their demands to gain a competitive market advantage.
Level 1 Behaviors
(General Familiarity)
Discusses the lifecycle of end-to-end customer interaction from prospect to fulfillment.
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Level 2 Behaviors
(Light Experience)
Follows up on the delivery of customer interactions to ensure continued satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Implements changes to customer interaction processes to enhance our services and products.
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Level 4 Behaviors
(Extensive Experience)
Facilitates positive communication with customers to increase their retention and advocacy.
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Level 5 Behaviors
(Mastery)
Establishes quality standards governing customer interactions to drive customer touchpoints.
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2 Job Family Competencies – Customer Satisfaction
Proficiency Level -4
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Explains the importance of customer satisfaction to a business.
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Level 2 Behaviors
(Light Experience)
Identifies and reports issues promptly to ensure quick resolution and customer satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Negotiates issues directly with the customer to maximize customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Recommends plans to enhance the current process in increasing customer satisfaction efficiencies.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to align our core values with customer service goals.
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3 Field Service Engineer IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Field Service Engineer IV
Proficiency Level - 4
5 Competency for - Field Service Engineer IV
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Field Service Engineer IV

1 Core Competencies – Customer Focus
Proficiency Level -4
Skill definition-Aligning business processes with customers’ goals and expectations.
Level 1 Behaviors
(General Familiarity)
Identifies appropriate actions in dealing with client issues.
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Level 2 Behaviors
(Light Experience)
Reviews client constructive feedback about issues and problems encountered.
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Level 3 Behaviors
(Moderate Experience)
Provides recommendations on complex client problems and novel initiatives.
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Level 4 Behaviors
(Extensive Experience)
Facilitates activities that sustain productive customer relationships.
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Level 5 Behaviors
(Mastery)
Establishes best practices to create, evaluate and enhance customer loyalty.
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2 Core Competencies – Attention to Detail
Proficiency Level -5
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
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Level 3 Behaviors
(Moderate Experience)
Sets up processes to ensure delivery of high-quality work.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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3 Field Service Engineer IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Field Service Engineer IV
Proficiency Level - 4
5 Competency for - Field Service Engineer IV
Proficiency Level - 5

Summary of Field Service Engineer IV skills and competencies

There are 1 hard skills for Field Service Engineer IV, Failure Analysis.
10 general skills for Field Service Engineer IV, Customer Interaction, Customer Satisfaction, Customer Support, etc.
6 soft skills for Field Service Engineer IV, Customer Focus, Attention to Detail, Time Management, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Field Service Engineer IV, he or she needs to be skilled in Customer Focus, be an expert in Attention to Detail, and be skilled in Time Management.

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