IT Vendor Management Analyst IV is responsible for the day-to-day administration of technology vendor relationships and serves as the organization's point of contact to ensure smooth performance of operations. Assists vendor selection by reviewing and evaluating requests for proposals and contracts. Being an IT Vendor Management Analyst IV monitors compliance with service level agreements to ensure performance/quality metrics, responsibilities, and expectations are met. Develops dashboards, reports, and presentations to track vendor performance. Additionally, IT Vendor Management Analyst IV proactively identifies areas where performance is at risk and collaborates with vendors to establish service quality mitigation strategies. Appropriately escalates vendor product and service issues. Typically requires a bachelor's degree. Typically reports to a manager. The IT Vendor Management Analyst IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. To be an IT Vendor Management Analyst IV typically requires 7+ years of related experience.
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