LAN Support II supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN. Recommends and schedules repairs. Being a LAN Support II provides end users support for all LAN- based applications. Installs and configures workstations. Additionally, LAN Support II may require an associate degree in a related area. Typically reports to a project leader or manager. To be a LAN Support II typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work.