Also referred to as: Director of Communication Service Customer Support, Telecommunication Service Provider Customer Care Director
Requirements and Responsibilities

Network Service Director directs the operations of the service delivery department for a telecommunications network. Ensures client service is prompt and accurate. Being a Network Service Director is responsible for the design of strategic service plans and promotion of the organization's products or services. May require a bachelor's degree in area of specialty. Additionally, Network Service Director typically reports to top management. The Network Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Network Service Director typically requires 5+ years of managerial experience.

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