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Also referred to as: Product Return/Solutions Team Lead, Returns Department Team Supervisor
Requirements and Responsibilities

Returns Supervisor supervises the receipt of goods for return and coordinates return of goods to vendors. Handles defective, discontinued or recalled goods and destroys returned goods as appropriate. Being a Returns Supervisor ensures the returns process follows appropriate procedures and maintains documents as necessary. May require an associate degree or its equivalent. Additionally, Returns Supervisor typically reports to a manager. The Returns Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Returns Supervisor typically requires 3 years experience in the related area as an individual contributor.

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