Also referred to as: Telecommunication Support Services Supervisor I, Telecommunications Operations Supervisor I
Requirements and Responsibilities

Telecommunications Supervisor I oversees a team of specialists to support the maintenance of an organization's telecommunications system. Coordinates the installation and repairs of telecommunication equipment. Being a Telecommunications Supervisor I manages and delegates work orders and assignments. Helps solve and troubleshoot complex issues to mitigate the impact on the performance of the network. Additionally, Telecommunications Supervisor I identifies and implements process improvements and leads the implementation of new technologies. May require a bachelor's degree. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes.

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