Also referred to as:
Telecommunication Support Services Supervisor I, Telecommunications Operations Supervisor I
Requirements and Responsibilities
Telecommunications Supervisor I supervises the maintenance and repair of telecommunications systems to ensure continuous and reliable communication services. Supervises technicians performing maintenance, troubleshooting, and repair of telecommunications equipment. Being a Telecommunications Supervisor I schedules and prioritizes maintenance activities to minimize service disruptions. Diagnoses complex system faults and directs corrective actions. Additionally, Telecommunications Supervisor I monitors system performance and coordinates preventive maintenance programs. Trains staff on repair procedures, tools, and safety practices. Maintains records of maintenance activities, equipment inventory, and service history. Requires a bachelor's degree. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes.
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