Branch Service Resources Supervisor Salary in District of Columbia

The Branch Service Resources Supervisor plans daily staffing schedules. Supervises branch support operations that provide centralized information and solutions services to branch employees. Being a Branch Service Resources Supervisor ensures the team has the resources available to make accurate and informed recommendations. Monitors service quality metrics to identify improvement areas and ensure timely case resolution. In addition, Branch Service Resources Supervisor assists with more complex questions or issues. Onboards new hires and develops team members with training, coaching, and feedback. May require a bachelor's degree. Typically reports to a manager. The Branch Service Resources Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Branch Service Resources Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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