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Call Center Traffic and Scheduling Manager Salary in the United States

How much does a Call Center Traffic and Scheduling Manager make in the United States?

As of October 01, 2026, the average salary for a Call Center Traffic and Scheduling Manager in the United States is $116,770 per year, which breaks down to an hourly rate of $56.

However, a Call Center Traffic and Scheduling Manager's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $141,357
  • Majority Range (25th-75th percentile): $107,070 to $129,640
  • Entry-Level (10th percentile): $98,239
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence Call Center Traffic and Scheduling Manager Salaries

A Call Center Traffic and Scheduling Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Call Center Traffic and Scheduling Manager Salaries?

Experience is a primary driver of a Call Center Traffic and Scheduling Manager's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Call Center Traffic and Scheduling Analyst I (0-2 years): $51,452
  • Call Center Traffic and Scheduling Analyst II (2-4 years): $57,082
  • Call Center Traffic and Scheduling Analyst III (4-7 years): $71,868
  • Call Center Traffic and Scheduling Supervisor (7+ years): $80,744
  • Call Center Traffic and Scheduling Manager (7+ years): $116,769
Job Role Years of Experience Average Salary
Call Center Traffic and Scheduling Analyst I0-2 years$51,452
Call Center Traffic and Scheduling Analyst II2-4 years$57,082
Call Center Traffic and Scheduling Analyst III4-7 years$71,868
Call Center Traffic and Scheduling Supervisor7+ years$80,744
Call Center Traffic and Scheduling Manager7+ years$116,769
View as Graph

How Do Call Center Traffic and Scheduling Manager Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Call Center Traffic and Scheduling Managers. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $129,290.
  • California: $128,800.
  • Massachusetts: $127,080.

Top Paying Cities for Call Center Traffic and Scheduling Managers

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $147,290
  • San Francisco: $145,670
  • Oakland: $142,600

What Skills Can Increase a Call Center Traffic and Scheduling Manager's Salary?

Demanded Skills for the Role:

  • Communicates Effectively (Mentioned in 20.39% Job Postings): Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose.
  • Service Quality (Mentioned in 1.1% Job Postings): Service quality is a measure of how an organization delivers its services compared to the expectations of its customers.
  • Continuous Improvement (Mentioned in 0.55% Job Postings): A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes. These efforts can seek "incremental" improvement over time or "breakthrough" improvement all at once. Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility. Some see CIPs as a meta-process for most management systems (such as business process management, quality management, project management, and program management). W. Edwards Deming, a pioneer of the field, saw it as part of the 'system' whereby feedback from the process and customer were evaluated against organisational goals. The fact that it can be called a management process does not mean that it needs to be executed by 'management'; but rather merely that it makes decisions about the implementation of the delivery process and the design of the delivery process itself.
Skills Demand Percentage
Communicates Effectively 20.39%
Service Quality 1.1%
Continuous Improvement 0.55%
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What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Call Center Traffic and Scheduling Manager's salary.

  • Service Quality: Can increase your salary by up to 19%.
  • Customer Communications: Can increase your salary by up to 11%.
  • Financial Statements: Can increase your salary by up to 11%.
Skill Salary Salary % Increase
Service Quality $138,956
19%
Customer Communications $129,615
11%
Financial Statements $129,615
11%
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Call Center Traffic and Scheduling Manager Salary by Company Size: Startups vs. Enterprise

Call Center Traffic and Scheduling Manager salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $130,362. While startup companies pay approximate $110,383.

Call Center Traffic and Scheduling Manager Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $110,383
Growth Stage 51~500 $116,716
Established 501~5000 $125,874
Enterprise 5000+ $130,362

Call Center Traffic and Scheduling Manager Salary by Industry: Top Paying Sectors

For Call Center Traffic and Scheduling Manager roles, the industry you choose can affect earning potential by as much as 65% (the gap between the highest and lowest paying industries). Data shows that the Biotechnology and Internet sectors offer the strongest compensation, at 25% above the average. In contrast, Call Center Traffic and Scheduling Manager positions in Transportation or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Call Center Traffic and Scheduling Manager as a support function rather than a direct revenue driver.

The top paying industries for a Call Center Traffic and Scheduling Manager

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Biotechnology$145,962$70.025%
Internet$142,459$68.022%
Insurance$134,286$65.015%
Software & Networking$131,950$63.013%
Energy & Utilities$128,447$62.010%

How Education impacts a Call Center Traffic and Scheduling Manager's Salary?

Your level of education can impact your salary potential. While many Call Center Traffic and Scheduling Managers enter the field with a Bachelor's Degree degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Call Center Traffic and Scheduling Manager with a Bachelor's Degree is between $101,060 and $108,301).

Call Center Traffic and Scheduling Manager Salaries by Degree Level

Typical Education for Call Center Traffic and Scheduling Manager
Degree Level % of user with this level of education
No Diploma 0.8%
High School 17.1%
Associates 13.2%
Bachelors 45.7%
Masters 23.3%
Doctorate 0.0%
View as Graph

Call Center Traffic and Scheduling Manager Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Call Center Traffic and Scheduling Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on October 01, 2026
$107,070
Average $116,770/year
$129,640
$8,923
Average $9,731/month
$10,803
$2,059
Average $2,246/week
$2,493
$51
Average $56/hour
$62
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $129,640 $10,803 $2,493 $62
Average $116,770 $9,731 $2,246 $56
25th Percentile $107,070 $8,923 $2,059 $51

Most common benefits for Call Center Traffic and Scheduling Manager

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Call Center Traffic and Scheduling Manager

Here are companies hiring for Call Center Traffic and Scheduling Manager and their salaries, click below for more details.

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FAQ about Call Center Traffic and Scheduling Manager

1. What industry pays the highest salary for Call Center Traffic and Scheduling Manager?

The Biotechnology industry offers the highest average compensation for Call Center Traffic and Scheduling Manager roles, with salaries approximately 25% above the market median.

2. What salary should I ask for as a Operations Manager?

As of now, the salary range for a Call Center Traffic and Scheduling Manager is between $95,170 and $123,720 annually, with a midpoint of $107,280. When negotiating your salary, consider aiming for a figure within this range based on your experience and qualifications.

3. How much do H&M store managers make UK?

The average salary for a Call Center Traffic and Scheduling Manager is between £95,170 and £123,720 per year, with a midpoint of £107,280. This reflects a significant earning potential compared to other managerial roles, highlighting the importance of this position in optimizing call center operations.

4. How much do US pay per hour?

As of January 27, 2025, the salary for a Call Center Traffic and Scheduling Manager in the U.S. ranges from $45.75 per hour (minimum) to $59.49 per hour (maximum), with a midpoint of $51.56 per hour. This reflects a competitive pay scale within the industry, aligning with broader wage trends across various sectors.

5. What is the highest paying manager position?

The highest paying manager position can vary, but a Call Center Traffic and Scheduling Manager offers a competitive salary range. The minimum salary is $95,170, the mid-range salary is $107,280, and the maximum salary can reach $123,720. Other high-paying management roles include CEOs, Sales Managers, and Financial Managers.

6. What is Operations Manager in call center?

An operations manager in a call center plays a crucial role in its success. They oversee supervisors and agents, focusing on the call center's performance and ensuring compliance with service level agreements (SLAs). The salary for this position ranges from $95,170 to $123,720, with a midpoint of $107,280, reflecting the importance of their responsibilities.

7. How much does a call center operations manager make in the Philippines?

The salary for a Call Center Traffic and Scheduling Manager ranges from ₱95,170 to ₱123,720 annually, with a midpoint of ₱107,280. This data reflects the typical earnings for this role, providing a clear picture of the compensation landscape in the industry.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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