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Quebec Contact Center Scheduler I Salaries

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• Job Description for Contact Center Scheduler I
  Responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. May require a bachelor's degree. Typically reports to a manager. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience.

  Alternate Job Titles: Call Center Scheduler I,Contact Center Forecasting and Resourcing Analyst I,Contact Center Metrics Analyst I,Customer Service Center Scheduler I,Workforce Management Analyst I
  Categories: Customer Services , Entry Level