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Prince Edward Island Contact Center Traffic and Scheduling Analyst II Salaries

    • How much does a Contact Center Traffic and Scheduling Analyst II make in Prince Edward Island? Prince Edward Island Contact Center Traffic and Scheduling Analyst II salaries vary greatly from town to town. See below for Contact Center Traffic and Scheduling Analyst II salaries, bonus and benefits information for 1 city in the Prince Edward Island area.

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Contact Center Traffic and Scheduling Analyst II's Annual Base Salary
Job Title Salary Location Date Updated
Contact Center Traffic and Scheduling Analyst II C$69,904 Charlottetown, PE September 23, 2026
Job Openings for Contact Center Traffic and Scheduling Analyst II in Prince Edward Island
    • Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience.

      Alternate Job Titles: Call Center Traffic and Scheduling Analyst II,Customer Service Center Traffic and Scheduling Analyst II,Traffic Workforce Analyst II
      Categories: Logistics , Consulting Services , Customer Services