Newfoundland and Labrador Customer Service Supervisor Salaries

    • How much does a Customer Service Supervisor make in Newfoundland and Labrador? Newfoundland and Labrador Customer Service Supervisor salaries vary greatly from town to town. See below for Customer Service Supervisor salaries, bonus and benefits information for 1 city in the Newfoundland and Labrador area.

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Customer Service Supervisor's Annual Base Salary
Job Title Salary Location Date Updated
Customer Service Supervisor C$86,115 St. John's, NL March 27, 2024
Job Openings for Customer Service Supervisor in Newfoundland and Labrador
    • Supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

      Alternate Job Titles:
      Categories: Customer Services , Retail/Wholesale , Sales