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Alberta Contact Center Representative I - Inbound Salaries

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  Alberta in Canada
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• Job Description for Contact Center Representative I - Inbound
  Answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. May redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.

  Alternate Job Titles: Call Center Representative I - Inbound,Inbound Customer Resolution Specialist I,Inbound Customer Support and Service Agent I
  Categories: Customer Services , Entry Level , Sales