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Medical Call Center Director Salary in the United States

How much does a Medical Call Center Director make in the United States?

As of October 01, 2026, the average salary for a Medical Call Center Director in the United States is $143,182 per year, which breaks down to an hourly rate of $69.

However, a Medical Call Center Director's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $172,316
  • Majority Range (25th-75th percentile): $131,632 to $158,432
  • Entry-Level (10th percentile): $121,116
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence Medical Call Center Director Salaries

A Medical Call Center Director's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Medical Call Center Director Salaries?

Experience is a primary driver of a Medical Call Center Director's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Registered Nurse - Phone Triage (4-7 years): $87,476
  • Nursing Supervisor - Phone Triage (7+ years): $95,556
  • Nursing Manager - Phone Triage (7+ years): $110,307
  • Medical Call Center Director (7+ years): $143,182
Job Role Years of Experience Average Salary
Registered Nurse - Phone Triage4-7 years$87,476
Nursing Supervisor - Phone Triage7+ years$95,556
Nursing Manager - Phone Triage7+ years$110,307
Medical Call Center Director7+ years$143,182
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How Do Medical Call Center Director Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Medical Call Center Directors. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $158,531.
  • California: $157,930.
  • Massachusetts: $155,825.

Top Paying Cities for Medical Call Center Directors

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $180,595
  • San Francisco: $178,618
  • Oakland: $174,854

Medical Call Center Director Salary by Company Size: Startups vs. Enterprise

Medical Call Center Director salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $154,199. While startup companies pay approximate $130,941.

Medical Call Center Director Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $130,941
Growth Stage 51~500 $138,379
Established 501~5000 $148,965
Enterprise 5000+ $154,199

Medical Call Center Director Salary by Industry: Top Paying Sectors

For Medical Call Center Director roles, the industry you choose can impact your earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the highest-paying industry, Insurance, offers compensation 20% above the average. Conversely, Medical Call Center Director positions in Edu., Gov't. & Nonprofit typically offer lower base pay, as this sector often view Medical Call Center Director as a support function rather than a direct revenue driver.

The top paying industry for a Medical Call Center Director

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Insurance$171,818$83.020%

Medical Call Center Director Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Medical Call Center Director's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on October 01, 2026
$131,632
Average $143,182/year
$158,432
$10,969
Average $11,932/month
$13,203
$2,531
Average $2,754/week
$3,047
$63
Average $69/hour
$76
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $158,432 $13,203 $3,047 $76
Average $143,182 $11,932 $2,754 $69
25th Percentile $131,632 $10,969 $2,531 $63

Most common benefits for Medical Call Center Director

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Medical Call Center Director

Here are companies hiring for Medical Call Center Director and their salaries, click below for more details.

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FAQ about Medical Call Center Director

1. Where can a Medical Call Center Director earn the most?

A Medical Call Center Director's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Medical Call Center Director earns the most in San Jose, CA, where the annual salary of a Medical Call Center Director is $180,595.

2. What is the highest pay for Medical Call Center Director?

The highest pay for Medical Call Center Director is $172,316.

3. What is the lowest pay for Medical Call Center Director?

The lowest pay for Medical Call Center Director is $121,116.

4. What are the responsibilities of Medical Call Center Director?

Provides overall leadership and defines a call center's policies, procedures, and ensures compliance in a hospital. Develops performance goals and metrics and sets quality standards for service delivery. Evaluates operations with call data analysis to identify trends, measure productivity and develop responsive staffing solutions. Maintains optimum levels of staff with recruitment, selection and training programs. Typically requires a bachelor's degree. Typically reports to senior management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.

5. What industry pays the highest salary for Medical Call Center Director?

The Insurance industry offers the highest average compensation for Medical Call Center Director roles, with salaries approximately 20% above the market median.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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