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Ontario Technical Customer Support Specialist III Salaries

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  Ontario in Canada
  • Technical Customer Support Specialist III Salaries in Hamilton, ON
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• Most Popular Cities for Technical Customer Support Specialist III in Canada
  • Fredericton, NB Technical Customer Support Specialist III
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• Job Description for Technical Customer Support Specialist III
  Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience.

  Alternate Job Titles: Technical Client Support Specialist III
  Categories: Customer Services , Retail/Wholesale , Sales