Chat Customer Service Representative Salary in the United States
How much does a Chat Customer Service Representative make in the United States?
As of September 01, 2026, the average salary for a Chat Customer Service Representative in the United States is $38,786 per year, which breaks down to an hourly rate of $19.
However, a Chat Customer Service Representative's salary can vary significantly. Here’s a look at the typical salary range:
Top Earners (90th percentile): $45,147
Majority Range (25th-75th percentile): $35,460 to $42,116
Entry-Level (10th percentile): $32,431
10%$32,431
50% (Median)$38,786
90%$45,147
Chat Customer Service Representative Salaries by Percentile
Key Factors That Influence Chat Customer Service Representative Salaries
A Chat Customer Service Representative's salary isn't a fixed number. It's shaped by several important factors.
Below, we'll explore how your years of experience, geographic location, education
and company size
can directly affect your earning potential.
How Experience Level Affects Chat Customer Service Representative Salaries?
Experience is a primary driver of a Chat Customer Service Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
Entry-Level (less than 1 year): $38,542
Early Career (1-2 years): $43,482
Mid-Level (2-4 years): $50,918
Senior-Level (5-8 years): $56,892
Expert (over 8 years): $63,804
Levels
Salary
Chat Cust... Level Chat Customer Service Representative
$38,542
Customer ... Level Chat Customer Service Representative
$43,482
Customer ... Level Chat Customer Service Representative
$50,918
Customer ... Level Chat Customer Service Representative
$56,892
Customer ... Level Chat Customer Service Representative
How Do Chat Customer Service Representative Salaries Vary from State to State?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Chat Customer Service Representatives. For example, consider the average annual salaries in these key locations:
District of Columbia: $42,944.
California: $42,781.
Massachusetts: $42,211.
District of Columbia$42,944
California$42,781
Massachusetts$42,211
Washington$42,056
New Jersey$42,040
Alaska$41,986
Connecticut$41,451
New York$41,234
Hawaii$40,539
Rhode Island$40,214
Maryland$39,993
Minnesota$39,690
Colorado$39,574
Illinois$39,535
Oregon$39,387
Delaware$39,279
New Hampshire$39,211
Virginia$39,058
Pennsylvania$38,612
Nevada$38,387
North Dakota$38,313
Michigan$38,197
Wisconsin$38,154
Vermont$38,069
Texas$37,832
Maine$37,817
Arizona$37,793
Ohio$37,766
Georgia$37,409
Indiana$37,231
Wyoming$37,196
Utah$37,142
Iowa$37,118
Kansas$36,932
Louisiana$36,878
North Carolina$36,859
Missouri$36,851
Florida$36,700
Montana$36,618
Nebraska$36,541
Kentucky$36,498
South Carolina$36,343
Tennessee$36,246
Idaho$36,207
New Mexico$35,924
Oklahoma$35,862
Alabama$35,633
South Dakota$35,249
Arkansas$35,040
West Virginia$34,927
Mississippi$34,590
Top Paying Cities for Chat Customer Service Representatives
Salaries can also vary between different cities.
Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay.
Here are a few examples of average annual salaries in different U.S. cities:
San Jose: $48,921
San Francisco: $48,386
Oakland: $47,366
San Jose, CA$48,921
San Francisco, CA$48,386
Oakland, CA$47,366
New York, NY$44,658
Paramus, NJ$44,115
Queens Village, NY$44,113
Passaic, NJ$44,076
Bergenfield, NJ$44,073
Stamford, CT$43,988
Huntington, NY$43,972
Newark, NJ$43,685
Bridgeport, CT$43,603
Vallejo, CA$43,526
New Brunswick, NJ$43,510
Petaluma, CA$43,487
Middlesex, NJ$43,414
Somerset, NJ$43,386
Santa Cruz, CA$43,336
Boston, MA$43,099
Monterey, CA$42,963
Seattle, WA$42,874
Santa Rosa, CA$42,867
Los Angeles, CA$42,855
Juneau, AK$42,754
Washington, DC$42,711
Orange, CA$42,573
Santa Ana, CA$42,471
Long Beach, CA$42,432
Anaheim, CA$42,424
Anchorage, AK$42,405
Santa Maria, CA$42,289
Everett, WA$42,281
Danbury, CT$42,144
Bremerton, WA$42,091
Tacoma, WA$41,951
New Suffolk, NY$41,950
Sacramento, CA$41,940
Santa Barbara, CA$41,897
Trenton, NJ$41,854
San Diego, CA$41,854
Brockton, MA$41,812
Fairbanks, AK$41,717
Lompoc, CA$41,618
Lowell, MA$41,586
Ventura, CA$41,579
Nashua, NH$41,571
Stockton, CA$41,567
Modesto, CA$41,284
Poughkeepsie, NY$41,199
Olympia, WA$41,125
Kennewick, WA$41,125
New Haven, CT$41,110
Lawrence, MA$40,970
Hartford, CT$40,931
Riverside, CA$40,923
New Bedford, MA$40,885
Richland, WA$40,885
Bakersfield, CA$40,830
San Bernardino, CA$40,815
New Britain, CT$40,811
Atlantic City, NJ$40,811
New London, CT$40,795
Norwich, CT$40,784
Portsmouth, NH$40,776
Boulder, CO$40,694
Portland, OR$40,640
Worcester, MA$40,636
Minneapolis, MN$40,516
Philadelphia, PA$40,462
Honolulu, HI$40,334
Saint Paul, MN$40,315
Vineland, NJ$40,307
Providence, RI$40,194
Chicago, IL$40,082
Bellingham, WA$40,035
Springfield, MA$40,004
Baltimore, MD$39,993
Chico, CA$39,896
Pittsfield, MA$39,791
Manchester, NH$39,717
Spokane, WA$39,547
Denver, CO$39,543
Albany, NY$39,360
Troy, NY$39,345
Nassau, NY$39,303
Schenectady, NY$39,263
Wilmington, DE$39,232
Burlington, VT$39,178
Salem, OR$39,163
Portland, ME$39,042
Yakima, WA$39,004
Rochester, MN$38,883
Reno, NV$38,864
Fresno, CA$38,864
Milwaukee, WI$38,829
Detroit, MI$38,790
Ann Arbor, MI$38,784
Allentown, PA$38,779
Colorado Springs, CO$38,713
Syracuse, NY$38,693
Carson City, NV$38,693
Houston, TX$38,639
Eugene, OR$38,620
Gary, IN$38,573
Springfield, OR$38,542
Bismarck, ND$38,534
Galveston, TX$38,507
Medford, OR$38,449
Fort Collins, CO$38,433
Concord, NH$38,414
Austin, TX$38,402
Mesa, AZ$38,321
Reading, PA$38,317
Phoenix, AZ$38,313
Dallas, TX$38,301
Saint Cloud, MN$38,264
Madison, WI$38,212
Utica, NY$38,108
Rochester, NY$38,045
Des Moines, IA$38,042
Raleigh, NC$38,038
Atlanta, GA$37,980
Battle Creek, MI$37,968
Salt Lake City, UT$37,956
Lancaster, PA$37,898
Harrisburg, PA$37,844
Kansas City, MO$37,805
Champaign, IL$37,797
Kansas City, KS$37,797
Fort Worth, TX$37,793
Columbus, OH$37,787
Boca Raton, FL$37,778
Pittsburgh, PA$37,762
Richmond, VA$37,747
Indianapolis, IN$37,739
Cleveland, OH$37,735
Las Vegas, NV$37,689
Cincinnati, OH$37,689
Petersburg, VA$37,630
Huntsville, AL$37,572
Lansing, MI$37,546
Lebanon, PA$37,541
Pueblo, CO$37,537
Appleton, WI$37,526
Buffalo, NY$37,510
Dayton, OH$37,499
Racine, WI$37,491
Charlotte, NC$37,487
Saint Louis, MO$37,475
York, PA$37,452
Elkhart, IN$37,452
Gastonia, NC$37,445
Billings, MT$37,435
Beaumont, TX$37,425
Lorain, OH$37,417
Benton Harbor, MI$37,409
Toledo, OH$37,402
Binghamton, NY$37,382
Rock Hill, SC$37,378
Rockford, IL$37,359
Springfield, IL$37,343
Elyria, OH$37,340
Fargo, ND$37,340
Flagstaff, AZ$37,312
Fort Lauderdale, FL$37,289
Duluth, MN$37,266
Miami, FL$37,266
Cheyenne, WY$37,239
Grand Forks, ND$37,239
Bangor, ME$37,153
Cedar Rapids, IA$37,111
Durham, NC$37,094
Louisville, KY$37,091
Grand Rapids, MI$37,084
Hialeah, FL$37,080
Casper, WY$37,025
Scranton, PA$36,979
New Orleans, LA$36,967
Virginia Beach, VA$36,963
Akron, OH$36,944
Peoria, IL$36,894
Sarasota, FL$36,886
Nashville, TN$36,859
Omaha, NE$36,859
Green Bay, WI$36,859
Baton Rouge, LA$36,839
Charleston, SC$36,831
Jamestown, NY$36,812
Davenport, IA$36,812
Tucson, AZ$36,793
Saint Petersburg, FL$36,769
Tampa, FL$36,762
Evansville, IN$36,738
Port Arthur, TX$36,738
Bradenton, FL$36,723
Santa Fe, NM$36,653
Orlando, FL$36,583
Clearwater, FL$36,572
Canton, OH$36,490
La Crosse, WI$36,490
Albuquerque, NM$36,467
Newport News, VA$36,463
High Point, NC$36,451
Ogden, UT$36,436
Corpus Christi, TX$36,405
Norfolk, VA$36,382
Laramie, WY$36,382
Rock Island, IL$36,358
Saginaw, MI$36,351
Jacksonville, FL$36,347
Salisbury, NC$36,339
Boise, ID$36,331
Moline, IL$36,312
Fort Myers, FL$36,300
Memphis, TN$36,292
Tulsa, OK$36,273
Waterloo, IA$36,250
Spartanburg, SC$36,211
Lincoln, NE$36,191
Fort Wayne, IN$36,184
Provo, UT$36,180
Cedar Falls, IA$36,133
San Antonio, TX$36,118
Greensboro, NC$36,102
South Bend, IN$36,098
Savannah, GA$36,056
Muskegon, MI$36,040
Birmingham, AL$36,036
Winston Salem, NC$36,017
Lake Charles, LA$35,924
Anderson, IN$35,916
Lexington, KY$35,904
Augusta, GA$35,893
Greenville, SC$35,893
Lima, OH$35,862
Wichita, KS$35,858
Tuscaloosa, AL$35,858
Columbia, SC$35,823
Springfield, OH$35,815
Asheville, NC$35,753
Bloomington, IN$35,726
Knoxville, TN$35,586
Shreveport, LA$35,583
Wilmington, NC$35,532
Roanoke, VA$35,532
Topeka, KS$35,462
Frankfort, KY$35,458
Oklahoma City, OK$35,431
Chillicothe, OH$35,416
Longview, TX$35,412
Melbourne, FL$35,408
Sioux Falls, SD$35,346
Mobile, AL$35,342
Terre Haute, IN$35,327
Altoona, PA$35,303
Amarillo, TX$35,276
Killeen, TX$35,265
Fayetteville, AR$35,233
Chattanooga, TN$35,222
Sioux City, IA$35,187
Idaho Falls, ID$35,179
Lynchburg, VA$35,148
Gainesville, FL$35,098
Portsmouth, OH$35,078
Little Rock, AR$35,071
Lafayette, LA$35,055
Youngstown, OH$35,055
Daytona Beach, FL$35,032
Clarksville, TN$35,028
Pensacola, FL$35,024
Temple, TX$35,021
Hopkinsville, KY$34,908
Erie, PA$34,900
Florence, SC$34,884
Charleston, WV$34,822
Great Falls, MT$34,803
Macon, GA$34,749
Tallahassee, FL$34,745
Fayetteville, NC$34,737
Waco, TX$34,729
Helena, MT$34,702
Pine Bluff, AR$34,687
Vincennes, IN$34,640
Lubbock, TX$34,625
Alamogordo, NM$34,601
Twin Falls, ID$34,566
Rapid City, SD$34,555
Jackson, MS$34,485
Huntington, WV$34,482
Greenville, MS$34,481
Parkersburg, WV$34,441
Montgomery, AL$34,434
Wichita Falls, TX$34,396
Springfield, MO$34,396
Biloxi, MS$34,376
Monroe, LA$34,338
Johnstown, PA$34,310
Sumter, SC$34,295
Columbus, GA$34,291
Pascagoula, MS$34,217
Abilene, TX$34,217
Kingsport, TN$34,116
Albany, GA$34,116
Gulfport, MS$34,105
Alexandria, LA$33,977
Fort Smith, AR$33,880
El Paso, TX$33,775
Las Cruces, NM$33,601
Harlingen, TX$33,502
Pocatello, ID$33,496
Florence, AL$33,445
Brownsville, TX$33,438
Mcallen, TX$33,356
Dothan, AL$33,302
Columbus, MS$33,072
Altus, OK$32,891
Lawton, OK$32,817
Pierre, SD$32,677
What Skills Can Increase a Chat Customer Service Representative's Salary?
Demanded Skills for the Role:
Customer Service (Mentioned in 40.36% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Office (Mentioned in 1.68% Job Postings): Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Customer Care (Mentioned in 1.06% Job Postings): Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.
Mastering certain specialized skills can lead to a significant increase in pay.
Here are examples of skills and the potential impact they can have on a Chat Customer Service Representative's salary.
Leadership: Can increase your salary by up to 15%.
Client Service: Can increase your salary by up to 14%.
Customer Relationship: Can increase your salary by up to 12%.
Chat Customer Service Representative Salary by Industry: Top Paying Sectors
For Chat Customer Service Representative roles, the industry you choose can affect earning potential
by as much as 38% (the gap between the highest and lowest paying industries).
Data shows that the Healthcare and Energy & Utilities
sectors offer the strongest compensation, at 18% above the average.
In contrast, Chat Customer Service Representative positions in Transportation or Hospitality & Leisure typically offer lower base pay,
as these industries often view Chat Customer Service Representative as a support function rather than a direct revenue driver.
The top paying industries for a Chat Customer Service Representative
Industry Sector
Average Annual Salary
Average Hourly Rate
Pay vs.Avg
Healthcare
$45,768
$22.0
18%
Energy & Utilities
$44,604
$21.0
15%
Financial Services
$42,665
$21.0
10%
Insurance
$42,665
$21.0
10%
Pharmaceuticals
$42,665
$21.0
10%
How Education impacts a Chat Customer Service Representative's Salary?
Your level of education can impact your salary potential.
While many Chat Customer Service Representatives enter the field with a High School Diploma or Technical Certificate degree,
higher education can lead to more specialized and higher-paying roles.
According to our 100% employer-reported salary data,
the median salary for a Chat Customer Service Representative with a High School Diploma or Technical Certificate is between
$36,297
and $38,556).
Chat Customer Service Representative Salaries by Degree Level
$41,100
$40,400
$39,800
$39,100
$38,400
$37,700
$37,000
$36,300
No Diploma
High School
Associates
Bachelors
Masters
Doctorate
Typical Education for Chat Customer Service Representative
Degree Level
% of user with this level of education
No Diploma
1.6%
High School
40.2%
Associates
15.2%
Bachelors
39.6%
Masters
3.4%
Doctorate
0.0%
Typical Education for Chat Customer Service Representative
Chat Customer Service Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay
Understanding how a Chat Customer Service Representative's annual salary breaks down can help with budgeting.
Below, you can see the average hourly rate, weekly pay, and monthly pay for this role.
Use the buttons to switch between different pay periods.
Hourly
Monthly
Weekly
Yearly
Table View
Last Updated on September 01, 2026
$35,460
Average$38,786/year
$42,116
$2,955
Average$3,232/month
$3,510
$682
Average$746/week
$810
$17
Average$19/hour
$20
Annual Salary
Monthly Pay
Weekly Pay
Hourly Wage
75th Percentile
$42,116
$3,510
$810
$20
Average
$38,786
$3,232
$746
$19
25th Percentile
$35,460
$2,955
$682
$17
Salaries of Jobs related to Chat Customer Service Representative
Chat Support Manager$95,031
Customer Service and Support Representative IV$56,490
Customer Service Representative IV$56,485
Online Chat Representative$56,055
Customer Service Representative III$50,554
Chat Support Representative II$47,564
Customer Service Representative II$43,171
Chat Support Representative I$41,083
Customer Service Representative$39,014
Customer Service Representative I$38,266
Retail Store Customer Service Representative$35,258
Salary Trends for Chat Customer Service Representative
Salaries for a Chat Customer Service Representative can change over time,
reflecting shifts in market demand and the overall economy.
The median salary decreased from $34,619 in 2023
to around $33,716 in 2025,
reflecting changes in demand, location, experience, and the wider economy.
For a detailed analysis of Chat Customer Service Representative salary trends,
.
Average Annual Salary of Chat Customer Service Representative Over Time
$???
$34,619
$34,028
$33,716
$???
$???
2022
2023
2024
2025
2026
2027
Year
Average Annual Salary
2022
View More
2023
$34,619
2024
$34,028
2025
$33,716
2026
View More
2027
View More
Most common benefits for Chat Customer Service Representative
Social Security
401 (k)
Disability
Healthcare
Pension
Time Off (days)
Common company salaries for Chat Customer Service Representative
Here are companies hiring for Chat Customer Service Representative and their salaries, click below for more details.
C$128,509/per year
C R Bard IncBiotechnologythe United States
H$124,697/per year
Henry Schein CanadaBiotechnologythe United States
N$123,899/per year
Nordex IncBiotechnologythe United States
N$120,416/per year
Nipro CorpBiotechnologythe United States
E$115,870/per year
EnovisBiotechnologythe United States
A$114,553/per year
Advanced Research Projects Agency - EnergyBiotechnologythe United States
M$112,110/per year
MiniMed IncBiotechnologythe United States
L$111,500/per year
Labcorp Drug DevelopmentBiotechnologythe United States
L$110,229/per year
Life Technologies CorpBiotechnologythe United States
Z$106,224/per year
Zimmer BiometBiotechnologythe United States
P$103,077/per year
Promontory TherapeuticsBiotechnologythe United States
S$102,181/per year
Steris PLCBiotechnologythe United States
G$97,274/per year
Gavin Conferences Pty LtdBiotechnologythe United States
E$94,764/per year
Endeavor BioMedicinesBiotechnologythe United States
R$94,402/per year
Replay Holdings LLCBiotechnologythe United States
P$94,235/per year
Pleno IncBiotechnologythe United States
S$93,666/per year
Simulaids IncBiotechnologythe United States
N$88,880/per year
NOIRLab/CASBiotechnologythe United States
O$86,468/per year
Onward TechnologyBiotechnologythe United States
L$84,895/per year
LED Medical Diagnostics IncBiotechnologythe United States
E$84,682/per year
Eyeco LtdBiotechnologythe United States
P$84,523/per year
PaerosolBiotechnologythe United States
I$83,525/per year
IONIQ Sciences IncBiotechnologythe United States
S$82,815/per year
Stateside PPEBiotechnologythe United States
D$82,041/per year
Digi BioBiotechnologythe United States
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FAQ about Chat Customer Service Representative
1. What industry pays the highest salary for Chat Customer Service Representative?
The Healthcare industry offers the highest average compensation for Chat Customer Service Representative roles,
with salaries approximately 18% above the market median.
Where Does Our Salary Data Come From?
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
