Call Center Service Representative Salary in the United States
How much does a Call Center Service Representative make in the United States?
As of September 01, 2026, the average salary for a Call Center Service Representative in the United States is $37,951 per year, which breaks down to an hourly rate of $18.
However, a Call Center Service Representative's salary can vary significantly. Here’s a look at the typical salary range:
Top Earners (90th percentile): $44,174
Majority Range (25th-75th percentile): $34,696 to $41,208
Entry-Level (10th percentile): $31,732
10%$31,732
50% (Median)$37,951
90%$44,174
Call Center Service Representative Salaries by Percentile
Key Factors That Influence Call Center Service Representative Salaries
A Call Center Service Representative's salary isn't a fixed number. It's shaped by several important factors.
Below, we'll explore how your years of experience, geographic location, education
and company size
can directly affect your earning potential.
How Experience Level Affects Call Center Service Representative Salaries?
Experience is a primary driver of a Call Center Service Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
Entry-Level (less than 1 year): $37,711
Early Career (1-2 years): $42,545
Mid-Level (2-4 years): $49,821
Senior-Level (5-8 years): $55,666
Expert (over 8 years): $62,429
Levels
Salary
Call Cent... Level Call Center Service Representative
$37,711
Customer ... Level Call Center Service Representative
$42,545
Customer ... Level Call Center Service Representative
$49,821
Customer ... Level Call Center Service Representative
$55,666
Customer ... Level Call Center Service Representative
How Do Call Center Service Representative Salaries Vary from State to State?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Call Center Service Representatives. For example, consider the average annual salaries in these key locations:
District of Columbia: $42,019.
California: $41,860.
Massachusetts: $41,302.
District of Columbia$42,019
California$41,860
Massachusetts$41,302
Washington$41,150
New Jersey$41,135
Alaska$41,082
Connecticut$40,558
New York$40,345
Hawaii$39,666
Rhode Island$39,347
Maryland$39,131
Minnesota$38,835
Colorado$38,721
Illinois$38,683
Oregon$38,539
Delaware$38,433
New Hampshire$38,366
Virginia$38,216
Pennsylvania$37,780
Nevada$37,560
North Dakota$37,488
Michigan$37,374
Wisconsin$37,332
Vermont$37,249
Texas$37,017
Maine$37,002
Arizona$36,979
Ohio$36,953
Georgia$36,603
Indiana$36,429
Wyoming$36,395
Utah$36,342
Iowa$36,319
Kansas$36,137
Louisiana$36,084
North Carolina$36,065
Missouri$36,057
Florida$35,909
Montana$35,829
Nebraska$35,753
Kentucky$35,712
South Carolina$35,560
Tennessee$35,465
Idaho$35,427
New Mexico$35,150
Oklahoma$35,089
Alabama$34,865
South Dakota$34,490
Arkansas$34,285
West Virginia$34,175
Mississippi$33,844
Top Paying Cities for Call Center Service Representatives
Salaries can also vary between different cities.
Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay.
Here are a few examples of average annual salaries in different U.S. cities:
San Jose: $47,867
San Francisco: $47,343
Oakland: $46,345
San Jose, CA$47,867
San Francisco, CA$47,343
Oakland, CA$46,345
New York, NY$43,696
Paramus, NJ$43,165
Queens Village, NY$43,163
Passaic, NJ$43,127
Bergenfield, NJ$43,123
Stamford, CT$43,040
Huntington, NY$43,024
Newark, NJ$42,744
Bridgeport, CT$42,664
Vallejo, CA$42,588
New Brunswick, NJ$42,573
Petaluma, CA$42,550
Middlesex, NJ$42,478
Somerset, NJ$42,452
Santa Cruz, CA$42,402
Boston, MA$42,171
Monterey, CA$42,038
Seattle, WA$41,951
Santa Rosa, CA$41,943
Los Angeles, CA$41,932
Juneau, AK$41,833
Washington, DC$41,791
Orange, CA$41,656
Santa Ana, CA$41,556
Long Beach, CA$41,518
Anaheim, CA$41,510
Anchorage, AK$41,492
Santa Maria, CA$41,378
Everett, WA$41,370
Danbury, CT$41,236
Bremerton, WA$41,184
Tacoma, WA$41,047
New Suffolk, NY$41,047
Sacramento, CA$41,036
Santa Barbara, CA$40,994
Trenton, NJ$40,953
San Diego, CA$40,953
Brockton, MA$40,911
Fairbanks, AK$40,818
Lompoc, CA$40,721
Lowell, MA$40,690
Ventura, CA$40,683
Nashua, NH$40,676
Stockton, CA$40,672
Modesto, CA$40,395
Poughkeepsie, NY$40,311
Olympia, WA$40,239
Kennewick, WA$40,239
New Haven, CT$40,224
Lawrence, MA$40,087
Hartford, CT$40,049
Riverside, CA$40,042
New Bedford, MA$40,004
Richland, WA$40,004
Bakersfield, CA$39,951
San Bernardino, CA$39,936
New Britain, CT$39,932
Atlantic City, NJ$39,932
New London, CT$39,917
Norwich, CT$39,905
Portsmouth, NH$39,898
Boulder, CO$39,817
Portland, OR$39,765
Worcester, MA$39,761
Minneapolis, MN$39,643
Philadelphia, PA$39,590
Honolulu, HI$39,465
Saint Paul, MN$39,447
Vineland, NJ$39,438
Providence, RI$39,328
Chicago, IL$39,218
Bellingham, WA$39,173
Springfield, MA$39,142
Baltimore, MD$39,131
Chico, CA$39,036
Pittsfield, MA$38,934
Manchester, NH$38,862
Spokane, WA$38,695
Denver, CO$38,691
Albany, NY$38,512
Troy, NY$38,497
Nassau, NY$38,457
Schenectady, NY$38,417
Wilmington, DE$38,387
Burlington, VT$38,334
Salem, OR$38,319
Portland, ME$38,201
Yakima, WA$38,163
Rochester, MN$38,046
Reno, NV$38,027
Fresno, CA$38,027
Milwaukee, WI$37,992
Detroit, MI$37,954
Ann Arbor, MI$37,948
Allentown, PA$37,943
Colorado Springs, CO$37,879
Syracuse, NY$37,860
Carson City, NV$37,860
Houston, TX$37,806
Eugene, OR$37,788
Gary, IN$37,742
Springfield, OR$37,712
Bismarck, ND$37,704
Galveston, TX$37,677
Medford, OR$37,621
Fort Collins, CO$37,605
Concord, NH$37,586
Austin, TX$37,575
Mesa, AZ$37,495
Reading, PA$37,491
Phoenix, AZ$37,488
Dallas, TX$37,476
Saint Cloud, MN$37,440
Madison, WI$37,389
Utica, NY$37,287
Rochester, NY$37,226
Des Moines, IA$37,222
Raleigh, NC$37,218
Atlanta, GA$37,161
Battle Creek, MI$37,150
Salt Lake City, UT$37,139
Lancaster, PA$37,082
Harrisburg, PA$37,028
Kansas City, MO$36,991
Champaign, IL$36,983
Kansas City, KS$36,983
Fort Worth, TX$36,979
Columbus, OH$36,973
Boca Raton, FL$36,964
Pittsburgh, PA$36,949
Richmond, VA$36,934
Indianapolis, IN$36,926
Cleveland, OH$36,922
Las Vegas, NV$36,877
Cincinnati, OH$36,877
Petersburg, VA$36,820
Huntsville, AL$36,763
Lansing, MI$36,737
Lebanon, PA$36,732
Pueblo, CO$36,729
Appleton, WI$36,717
Buffalo, NY$36,702
Dayton, OH$36,691
Racine, WI$36,683
Charlotte, NC$36,679
Saint Louis, MO$36,668
York, PA$36,645
Elkhart, IN$36,645
Gastonia, NC$36,638
Billings, MT$36,629
Beaumont, TX$36,619
Lorain, OH$36,611
Benton Harbor, MI$36,603
Toledo, OH$36,596
Binghamton, NY$36,577
Rock Hill, SC$36,573
Rockford, IL$36,554
Springfield, IL$36,539
Elyria, OH$36,535
Fargo, ND$36,535
Flagstaff, AZ$36,509
Fort Lauderdale, FL$36,486
Duluth, MN$36,463
Miami, FL$36,463
Cheyenne, WY$36,436
Grand Forks, ND$36,436
Bangor, ME$36,353
Cedar Rapids, IA$36,311
Durham, NC$36,295
Louisville, KY$36,292
Grand Rapids, MI$36,285
Hialeah, FL$36,281
Casper, WY$36,228
Scranton, PA$36,182
New Orleans, LA$36,171
Virginia Beach, VA$36,167
Akron, OH$36,148
Peoria, IL$36,099
Sarasota, FL$36,091
Nashville, TN$36,065
Omaha, NE$36,065
Green Bay, WI$36,065
Baton Rouge, LA$36,046
Charleston, SC$36,038
Jamestown, NY$36,019
Davenport, IA$36,019
Tucson, AZ$36,000
Saint Petersburg, FL$35,977
Tampa, FL$35,970
Evansville, IN$35,947
Port Arthur, TX$35,947
Bradenton, FL$35,932
Santa Fe, NM$35,863
Orlando, FL$35,795
Clearwater, FL$35,784
Canton, OH$35,704
La Crosse, WI$35,704
Albuquerque, NM$35,681
Newport News, VA$35,677
High Point, NC$35,666
Ogden, UT$35,651
Corpus Christi, TX$35,621
Norfolk, VA$35,598
Laramie, WY$35,598
Rock Island, IL$35,575
Saginaw, MI$35,567
Jacksonville, FL$35,564
Salisbury, NC$35,556
Boise, ID$35,548
Moline, IL$35,529
Fort Myers, FL$35,518
Memphis, TN$35,510
Tulsa, OK$35,491
Waterloo, IA$35,469
Spartanburg, SC$35,431
Lincoln, NE$35,412
Fort Wayne, IN$35,404
Provo, UT$35,400
Cedar Falls, IA$35,355
San Antonio, TX$35,340
Greensboro, NC$35,325
South Bend, IN$35,321
Savannah, GA$35,279
Muskegon, MI$35,264
Birmingham, AL$35,260
Winston Salem, NC$35,241
Lake Charles, LA$35,150
Anderson, IN$35,142
Lexington, KY$35,131
Augusta, GA$35,120
Greenville, SC$35,120
Lima, OH$35,089
Wichita, KS$35,085
Tuscaloosa, AL$35,085
Columbia, SC$35,051
Springfield, OH$35,044
Asheville, NC$34,983
Bloomington, IN$34,956
Knoxville, TN$34,820
Shreveport, LA$34,816
Wilmington, NC$34,767
Roanoke, VA$34,767
Topeka, KS$34,698
Frankfort, KY$34,694
Oklahoma City, OK$34,668
Chillicothe, OH$34,653
Longview, TX$34,649
Melbourne, FL$34,645
Sioux Falls, SD$34,584
Mobile, AL$34,581
Terre Haute, IN$34,565
Altoona, PA$34,543
Amarillo, TX$34,516
Killeen, TX$34,505
Fayetteville, AR$34,474
Chattanooga, TN$34,463
Sioux City, IA$34,429
Idaho Falls, ID$34,421
Lynchburg, VA$34,391
Gainesville, FL$34,342
Portsmouth, OH$34,323
Little Rock, AR$34,315
Lafayette, LA$34,300
Youngstown, OH$34,300
Daytona Beach, FL$34,277
Clarksville, TN$34,273
Pensacola, FL$34,269
Temple, TX$34,267
Hopkinsville, KY$34,156
Erie, PA$34,148
Florence, SC$34,133
Charleston, WV$34,072
Great Falls, MT$34,053
Macon, GA$34,000
Tallahassee, FL$33,996
Fayetteville, NC$33,989
Waco, TX$33,981
Helena, MT$33,954
Pine Bluff, AR$33,940
Vincennes, IN$33,894
Lubbock, TX$33,879
Alamogordo, NM$33,856
Twin Falls, ID$33,822
Rapid City, SD$33,810
Jackson, MS$33,742
Huntington, WV$33,739
Greenville, MS$33,738
Parkersburg, WV$33,699
Montgomery, AL$33,693
Wichita Falls, TX$33,655
Springfield, MO$33,655
Biloxi, MS$33,636
Monroe, LA$33,598
Johnstown, PA$33,571
Sumter, SC$33,556
Columbus, GA$33,552
Pascagoula, MS$33,480
Abilene, TX$33,480
Kingsport, TN$33,381
Albany, GA$33,381
Gulfport, MS$33,370
Alexandria, LA$33,245
Fort Smith, AR$33,150
El Paso, TX$33,047
Las Cruces, NM$32,877
Harlingen, TX$32,780
Pocatello, ID$32,774
Florence, AL$32,725
Brownsville, TX$32,717
Mcallen, TX$32,638
Dothan, AL$32,584
Columbus, MS$32,359
Altus, OK$32,182
Lawton, OK$32,110
Pierre, SD$31,973
What Skills Can Increase a Call Center Service Representative's Salary?
Demanded Skills for the Role:
Customer Service (Mentioned in 40.36% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Office (Mentioned in 1.68% Job Postings): Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Customer Care (Mentioned in 1.06% Job Postings): Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.
Mastering certain specialized skills can lead to a significant increase in pay.
Here are examples of skills and the potential impact they can have on a Call Center Service Representative's salary.
Leadership: Can increase your salary by up to 15%.
Client Service: Can increase your salary by up to 14%.
Customer Relationship: Can increase your salary by up to 12%.
Call Center Service Representative Salary by Industry: Top Paying Sectors
For Call Center Service Representative roles, the industry you choose can affect earning potential
by as much as 38% (the gap between the highest and lowest paying industries).
Data shows that the Healthcare and Energy & Utilities
sectors offer the strongest compensation, at 18% above the average.
In contrast, Call Center Service Representative positions in Transportation or Hospitality & Leisure typically offer lower base pay,
as these industries often view Call Center Service Representative as a support function rather than a direct revenue driver.
The top paying industries for a Call Center Service Representative
Industry Sector
Average Annual Salary
Average Hourly Rate
Pay vs.Avg
Healthcare
$44,782
$22.0
18%
Energy & Utilities
$43,643
$21.0
15%
Financial Services
$41,746
$20.0
10%
Insurance
$41,746
$20.0
10%
Pharmaceuticals
$41,746
$20.0
10%
How Education impacts a Call Center Service Representative's Salary?
Your level of education can impact your salary potential.
While many Call Center Service Representatives enter the field with a High School Diploma or Technical Certificate degree,
higher education can lead to more specialized and higher-paying roles.
According to our 100% employer-reported salary data,
the median salary for a Call Center Service Representative with a High School Diploma or Technical Certificate is between
$36,297
and $38,556).
Call Center Service Representative Salaries by Degree Level
$41,100
$40,400
$39,800
$39,100
$38,400
$37,700
$37,000
$36,300
No Diploma
High School
Associates
Bachelors
Masters
Doctorate
Typical Education for Call Center Service Representative
Degree Level
% of user with this level of education
No Diploma
1.6%
High School
40.2%
Associates
15.2%
Bachelors
39.6%
Masters
3.4%
Doctorate
0.0%
Typical Education for Call Center Service Representative
Call Center Service Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay
Understanding how a Call Center Service Representative's annual salary breaks down can help with budgeting.
Below, you can see the average hourly rate, weekly pay, and monthly pay for this role.
Use the buttons to switch between different pay periods.
Hourly
Monthly
Weekly
Yearly
Table View
Last Updated on September 01, 2026
$34,696
Average$37,951/year
$41,208
$2,891
Average$3,163/month
$3,434
$667
Average$730/week
$792
$17
Average$18/hour
$20
Annual Salary
Monthly Pay
Weekly Pay
Hourly Wage
75th Percentile
$41,208
$3,434
$792
$20
Average
$37,951
$3,163
$730
$18
25th Percentile
$34,696
$2,891
$667
$17
Salaries of Jobs related to Call Center Service Representative
Call Center Representative IV - Outbound$63,500
Call Center Representative IV - Inbound$55,900
Call Center Representative III - Outbound$52,500
Call Center Representative$50,128
Call Center Representative III - Inbound$49,500
Call Center Customer Service Representative$44,540
Call Center Representative II - Outbound$43,100
Call Center Representative II - Inbound$40,500
Home Depot Inc. Call Center Customer Service Representative-Inbound$38,019
Call Center Representative I -Outbound$37,900
Call Center Representative I - Inbound$36,400
Salary Trends for Call Center Service Representative
Salaries for a Call Center Service Representative can change over time,
reflecting shifts in market demand and the overall economy.
The median salary decreased from $33,873 in 2023
to around $32,990 in 2025,
reflecting changes in demand, location, experience, and the wider economy.
For a detailed analysis of Call Center Service Representative salary trends,
.
Average Annual Salary of Call Center Service Representative Over Time
$???
$33,873
$33,295
$32,990
$???
$???
2022
2023
2024
2025
2026
2027
Year
Average Annual Salary
2022
View More
2023
$33,873
2024
$33,295
2025
$32,990
2026
View More
2027
View More
Most common benefits for Call Center Service Representative
Social Security
401 (k)
Disability
Healthcare
Pension
Time Off (days)
Common company salaries for Call Center Service Representative
Here are companies hiring for Call Center Service Representative and their salaries, click below for more details.
C$128,509/per year
C R Bard IncBiotechnologythe United States
H$124,697/per year
Henry Schein CanadaBiotechnologythe United States
N$123,899/per year
Nordex IncBiotechnologythe United States
N$120,416/per year
Nipro CorpBiotechnologythe United States
E$115,870/per year
EnovisBiotechnologythe United States
A$114,553/per year
Advanced Research Projects Agency - EnergyBiotechnologythe United States
M$112,110/per year
MiniMed IncBiotechnologythe United States
L$111,500/per year
Labcorp Drug DevelopmentBiotechnologythe United States
L$110,229/per year
Life Technologies CorpBiotechnologythe United States
Z$106,224/per year
Zimmer BiometBiotechnologythe United States
P$103,077/per year
Promontory TherapeuticsBiotechnologythe United States
S$102,181/per year
Steris PLCBiotechnologythe United States
G$97,274/per year
Gavin Conferences Pty LtdBiotechnologythe United States
E$94,764/per year
Endeavor BioMedicinesBiotechnologythe United States
R$94,402/per year
Replay Holdings LLCBiotechnologythe United States
P$94,235/per year
Pleno IncBiotechnologythe United States
S$93,666/per year
Simulaids IncBiotechnologythe United States
N$88,880/per year
NOIRLab/CASBiotechnologythe United States
O$86,468/per year
Onward TechnologyBiotechnologythe United States
L$84,895/per year
LED Medical Diagnostics IncBiotechnologythe United States
E$84,682/per year
Eyeco LtdBiotechnologythe United States
P$84,523/per year
PaerosolBiotechnologythe United States
I$83,525/per year
IONIQ Sciences IncBiotechnologythe United States
S$82,815/per year
Stateside PPEBiotechnologythe United States
D$82,041/per year
Digi BioBiotechnologythe United States
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FAQ about Call Center Service Representative
1. What industry pays the highest salary for Call Center Service Representative?
The Healthcare industry offers the highest average compensation for Call Center Service Representative roles,
with salaries approximately 18% above the market median.
Where Does Our Salary Data Come From?
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
