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The Customer Care Team Leader responds to and resolves escalated issues and/or unique or complex requests from customers. Acts as team lead for a customer service team that responds to phone or e-mail, non-technical service requests from customers. Being a Customer Care Team Leader identifies system and workflow improvements to enhance the team's efficiency. Monitors daily workflow and ensures that correct procedures are followed. In addition, Customer Care Team Leader coaches and guides less experienced team members. May assist manager with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or its equivalent. Typically reports to head of a unit/department. Being a Customer Care Team Leader contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Customer Care Team Leader typically requires 4 to 7 years of related experience.
Payroll Team Lead is responsible for the coordination of payroll processing operations for a team. Monitors workflow, team assignments, and processing deadlines. Being a Payroll Team Lead verifies accurate calculation of wages, tax withholding, and company deductions. Assists team members with resolving errors or responding to inquiries. Additionally, Payroll Team Lead may prepare reports on employee pay, commissions and bonuses; vacation, sick, disability and workers compensation leave; taxes, withholding, etc. Coordinates the distribution of paychecks and direct deposit programs. Provides training to team on policies, regulations, and processes. May require a bachelor's degree. Typically reports to a supervisor. The Payroll Team Lead supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Payroll Team Lead typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.
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