Customer Service Desk Associate Salary in the United States
How much does a Customer Service Desk Associate make in the United States?
As of September 01, 2026, the average salary for a Customer Service Desk Associate in the United States is $35,983 per year, which breaks down to an hourly rate of $17.
However, a Customer Service Desk Associate's salary can vary significantly. Here’s a look at the typical salary range:
Top Earners (90th percentile): $40,953
Majority Range (25th-75th percentile): $33,683 to $38,584
Entry-Level (10th percentile): $31,588
10%$31,588
50% (Median)$35,983
90%$40,953
Customer Service Desk Associate Salaries by Percentile
Key Factors That Influence Customer Service Desk Associate Salaries
A Customer Service Desk Associate's salary isn't a fixed number. It's shaped by several important factors.
Below, we'll explore how your years of experience, geographic location, education
and company size
can directly affect your earning potential.
How Experience Level Affects Customer Service Desk Associate Salaries?
Experience is a primary driver of a Customer Service Desk Associate's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
Entry-Level (less than 1 year): $35,619
Early Career (1-2 years): $35,868
Mid-Level (2-4 years): $36,442
Senior-Level (5-8 years): $36,557
Expert (over 8 years): $36,633
Levels
Salary
Entry Level Customer Service Desk Associate
$35,619
Intermediate Level Customer Service Desk Associate
How Do Customer Service Desk Associate Salaries Vary from State to State?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Service Desk Associates. For example, consider the average annual salaries in these key locations:
District of Columbia: $39,840.
California: $39,689.
Massachusetts: $39,160.
District of Columbia$39,840
California$39,689
Massachusetts$39,160
Washington$39,016
New Jersey$39,002
Alaska$38,951
Connecticut$38,455
New York$38,253
Hawaii$37,609
Rhode Island$37,307
Maryland$37,102
Minnesota$36,821
Colorado$36,713
Illinois$36,677
Oregon$36,541
Delaware$36,440
New Hampshire$36,376
Virginia$36,235
Pennsylvania$35,821
Nevada$35,612
North Dakota$35,544
Michigan$35,436
Wisconsin$35,396
Vermont$35,317
Texas$35,098
Maine$35,083
Arizona$35,062
Ohio$35,036
Georgia$34,705
Indiana$34,540
Wyoming$34,508
Utah$34,457
Iowa$34,436
Kansas$34,263
Louisiana$34,212
North Carolina$34,194
Missouri$34,187
Florida$34,047
Montana$33,971
Nebraska$33,899
Kentucky$33,860
South Carolina$33,716
Tennessee$33,626
Idaho$33,590
New Mexico$33,327
Oklahoma$33,270
Alabama$33,057
South Dakota$32,701
Arkansas$32,507
West Virginia$32,403
Mississippi$32,089
Top Paying Cities for Customer Service Desk Associates
Salaries can also vary between different cities.
Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay.
Here are a few examples of average annual salaries in different U.S. cities:
San Jose: $45,385
San Francisco: $44,888
Oakland: $43,942
San Jose, CA$45,385
San Francisco, CA$44,888
Oakland, CA$43,942
New York, NY$41,430
Paramus, NJ$40,926
Queens Village, NY$40,925
Passaic, NJ$40,890
Bergenfield, NJ$40,887
Stamford, CT$40,808
Huntington, NY$40,793
Newark, NJ$40,527
Bridgeport, CT$40,452
Vallejo, CA$40,380
New Brunswick, NJ$40,366
Petaluma, CA$40,344
Middlesex, NJ$40,276
Somerset, NJ$40,250
Santa Cruz, CA$40,204
Boston, MA$39,984
Monterey, CA$39,858
Seattle, WA$39,775
Santa Rosa, CA$39,768
Los Angeles, CA$39,757
Juneau, AK$39,664
Washington, DC$39,624
Orange, CA$39,496
Santa Ana, CA$39,401
Long Beach, CA$39,365
Anaheim, CA$39,358
Anchorage, AK$39,340
Santa Maria, CA$39,232
Everett, WA$39,225
Danbury, CT$39,098
Bremerton, WA$39,049
Tacoma, WA$38,919
New Suffolk, NY$38,918
Sacramento, CA$38,908
Santa Barbara, CA$38,869
Trenton, NJ$38,829
San Diego, CA$38,829
Brockton, MA$38,789
Fairbanks, AK$38,701
Lompoc, CA$38,610
Lowell, MA$38,580
Ventura, CA$38,574
Nashua, NH$38,566
Stockton, CA$38,563
Modesto, CA$38,300
Poughkeepsie, NY$38,221
Olympia, WA$38,153
Kennewick, WA$38,153
New Haven, CT$38,138
Lawrence, MA$38,009
Hartford, CT$37,973
Riverside, CA$37,965
New Bedford, MA$37,929
Richland, WA$37,929
Bakersfield, CA$37,879
San Bernardino, CA$37,865
New Britain, CT$37,861
Atlantic City, NJ$37,861
New London, CT$37,847
Norwich, CT$37,836
Portsmouth, NH$37,829
Boulder, CO$37,752
Portland, OR$37,703
Worcester, MA$37,699
Minneapolis, MN$37,588
Philadelphia, PA$37,537
Honolulu, HI$37,419
Saint Paul, MN$37,401
Vineland, NJ$37,393
Providence, RI$37,289
Chicago, IL$37,185
Bellingham, WA$37,141
Springfield, MA$37,113
Baltimore, MD$37,102
Chico, CA$37,012
Pittsfield, MA$36,915
Manchester, NH$36,846
Spokane, WA$36,688
Denver, CO$36,684
Albany, NY$36,515
Troy, NY$36,501
Nassau, NY$36,462
Schenectady, NY$36,425
Wilmington, DE$36,397
Burlington, VT$36,346
Salem, OR$36,332
Portland, ME$36,220
Yakima, WA$36,184
Rochester, MN$36,073
Reno, NV$36,055
Fresno, CA$36,055
Milwaukee, WI$36,022
Detroit, MI$35,986
Ann Arbor, MI$35,980
Allentown, PA$35,976
Colorado Springs, CO$35,914
Syracuse, NY$35,896
Carson City, NV$35,896
Houston, TX$35,846
Eugene, OR$35,828
Gary, IN$35,785
Springfield, OR$35,756
Bismarck, ND$35,749
Galveston, TX$35,724
Medford, OR$35,670
Fort Collins, CO$35,655
Concord, NH$35,637
Austin, TX$35,627
Mesa, AZ$35,551
Reading, PA$35,547
Phoenix, AZ$35,544
Dallas, TX$35,533
Saint Cloud, MN$35,498
Madison, WI$35,450
Utica, NY$35,353
Rochester, NY$35,296
Des Moines, IA$35,292
Raleigh, NC$35,288
Atlanta, GA$35,234
Battle Creek, MI$35,224
Salt Lake City, UT$35,213
Lancaster, PA$35,159
Harrisburg, PA$35,108
Kansas City, MO$35,072
Champaign, IL$35,065
Kansas City, KS$35,065
Fort Worth, TX$35,062
Columbus, OH$35,056
Boca Raton, FL$35,047
Pittsburgh, PA$35,033
Richmond, VA$35,018
Indianapolis, IN$35,011
Cleveland, OH$35,008
Las Vegas, NV$34,964
Cincinnati, OH$34,964
Petersburg, VA$34,911
Huntsville, AL$34,857
Lansing, MI$34,832
Lebanon, PA$34,828
Pueblo, CO$34,824
Appleton, WI$34,813
Buffalo, NY$34,799
Dayton, OH$34,788
Racine, WI$34,781
Charlotte, NC$34,777
Saint Louis, MO$34,767
York, PA$34,745
Elkhart, IN$34,745
Gastonia, NC$34,738
Billings, MT$34,730
Beaumont, TX$34,720
Lorain, OH$34,713
Benton Harbor, MI$34,705
Toledo, OH$34,698
Binghamton, NY$34,680
Rock Hill, SC$34,677
Rockford, IL$34,659
Springfield, IL$34,644
Elyria, OH$34,641
Fargo, ND$34,641
Flagstaff, AZ$34,615
Fort Lauderdale, FL$34,594
Duluth, MN$34,572
Miami, FL$34,572
Cheyenne, WY$34,547
Grand Forks, ND$34,547
Bangor, ME$34,468
Cedar Rapids, IA$34,428
Durham, NC$34,413
Louisville, KY$34,410
Grand Rapids, MI$34,403
Hialeah, FL$34,400
Casper, WY$34,349
Scranton, PA$34,306
New Orleans, LA$34,295
Virginia Beach, VA$34,292
Akron, OH$34,274
Peoria, IL$34,227
Sarasota, FL$34,220
Nashville, TN$34,194
Omaha, NE$34,194
Green Bay, WI$34,194
Baton Rouge, LA$34,176
Charleston, SC$34,169
Jamestown, NY$34,151
Davenport, IA$34,151
Tucson, AZ$34,133
Saint Petersburg, FL$34,112
Tampa, FL$34,104
Evansville, IN$34,083
Port Arthur, TX$34,083
Bradenton, FL$34,069
Santa Fe, NM$34,004
Orlando, FL$33,939
Clearwater, FL$33,928
Canton, OH$33,853
La Crosse, WI$33,853
Albuquerque, NM$33,831
Newport News, VA$33,827
High Point, NC$33,817
Ogden, UT$33,802
Corpus Christi, TX$33,773
Norfolk, VA$33,752
Laramie, WY$33,752
Rock Island, IL$33,730
Saginaw, MI$33,723
Jacksonville, FL$33,719
Salisbury, NC$33,712
Boise, ID$33,705
Moline, IL$33,687
Fort Myers, FL$33,676
Memphis, TN$33,669
Tulsa, OK$33,651
Waterloo, IA$33,630
Spartanburg, SC$33,594
Lincoln, NE$33,576
Fort Wayne, IN$33,568
Provo, UT$33,565
Cedar Falls, IA$33,522
San Antonio, TX$33,507
Greensboro, NC$33,493
South Bend, IN$33,489
Savannah, GA$33,450
Muskegon, MI$33,435
Birmingham, AL$33,432
Winston Salem, NC$33,414
Lake Charles, LA$33,327
Anderson, IN$33,320
Lexington, KY$33,309
Augusta, GA$33,298
Greenville, SC$33,298
Lima, OH$33,270
Wichita, KS$33,266
Tuscaloosa, AL$33,266
Columbia, SC$33,234
Springfield, OH$33,227
Asheville, NC$33,169
Bloomington, IN$33,144
Knoxville, TN$33,014
Shreveport, LA$33,011
Wilmington, NC$32,964
Roanoke, VA$32,964
Topeka, KS$32,899
Frankfort, KY$32,895
Oklahoma City, OK$32,870
Chillicothe, OH$32,856
Longview, TX$32,852
Melbourne, FL$32,849
Sioux Falls, SD$32,791
Mobile, AL$32,788
Terre Haute, IN$32,773
Altoona, PA$32,752
Amarillo, TX$32,726
Killeen, TX$32,716
Fayetteville, AR$32,687
Chattanooga, TN$32,676
Sioux City, IA$32,644
Idaho Falls, ID$32,636
Lynchburg, VA$32,608
Gainesville, FL$32,561
Portsmouth, OH$32,543
Little Rock, AR$32,536
Lafayette, LA$32,521
Youngstown, OH$32,521
Daytona Beach, FL$32,500
Clarksville, TN$32,496
Pensacola, FL$32,492
Temple, TX$32,490
Hopkinsville, KY$32,385
Erie, PA$32,377
Florence, SC$32,363
Charleston, WV$32,305
Great Falls, MT$32,287
Macon, GA$32,237
Tallahassee, FL$32,233
Fayetteville, NC$32,226
Waco, TX$32,219
Helena, MT$32,194
Pine Bluff, AR$32,180
Vincennes, IN$32,136
Lubbock, TX$32,122
Alamogordo, NM$32,100
Twin Falls, ID$32,068
Rapid City, SD$32,057
Jackson, MS$31,992
Huntington, WV$31,990
Greenville, MS$31,989
Parkersburg, WV$31,952
Montgomery, AL$31,946
Wichita Falls, TX$31,910
Springfield, MO$31,910
Biloxi, MS$31,892
Monroe, LA$31,856
Johnstown, PA$31,830
Sumter, SC$31,816
Columbus, GA$31,812
Pascagoula, MS$31,744
Abilene, TX$31,744
Kingsport, TN$31,650
Albany, GA$31,650
Gulfport, MS$31,640
Alexandria, LA$31,521
Fort Smith, AR$31,431
El Paso, TX$31,334
Las Cruces, NM$31,172
Harlingen, TX$31,081
Pocatello, ID$31,075
Florence, AL$31,028
Brownsville, TX$31,021
Mcallen, TX$30,945
Dothan, AL$30,895
Columbus, MS$30,681
Altus, OK$30,513
Lawton, OK$30,445
Pierre, SD$30,316
What Skills Can Increase a Customer Service Desk Associate's Salary?
Demanded Skills for the Role:
Customer Service (Mentioned in 38.34% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Billing (Mentioned in 1.78% Job Postings): Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.
Quality Assurance (Mentioned in 1.06% Job Postings): Verifying the adherence of product with required specifications and expectations to track and resolve deficiencies prior to product release.
Mastering certain specialized skills can lead to a significant increase in pay.
Here are examples of skills and the potential impact they can have on a Customer Service Desk Associate's salary.
Billing: Can increase your salary by up to 29%.
Data Entry: Can increase your salary by up to 24%.
Call Center: Can increase your salary by up to 22%.
How Education impacts a Customer Service Desk Associate's Salary?
Your level of education can impact your salary potential.
While many Customer Service Desk Associates enter the field with a No Diploma degree,
higher education can lead to more specialized and higher-paying roles.
According to our 100% employer-reported salary data,
the median salary for a Customer Service Desk Associate with a No Diploma is between
$27,983
and $30,560).
Customer Service Desk Associate Salaries by Degree Level
$33,700
$32,900
$32,100
$31,300
$30,400
$29,600
$28,800
$28,000
No Diploma
High School
Associates
Bachelors
Masters
Doctorate
Typical Education for Customer Service Desk Associate
Degree Level
% of user with this level of education
No Diploma
8.7%
High School
60.9%
Associates
8.7%
Bachelors
21.7%
Masters
0.0%
Doctorate
0.0%
Typical Education for Customer Service Desk Associate
Customer Service Desk Associate Salary: Hourly Rate, Weekly Pay, and Monthly Pay
Understanding how a Customer Service Desk Associate's annual salary breaks down can help with budgeting.
Below, you can see the average hourly rate, weekly pay, and monthly pay for this role.
Use the buttons to switch between different pay periods.
Hourly
Monthly
Weekly
Yearly
Table View
Last Updated on September 01, 2026
$33,683
Average$35,983/year
$38,584
$2,807
Average$2,999/month
$3,215
$648
Average$692/week
$742
$16
Average$17/hour
$19
Annual Salary
Monthly Pay
Weekly Pay
Hourly Wage
75th Percentile
$38,584
$3,215
$742
$19
Average
$35,983
$2,999
$692
$17
25th Percentile
$33,683
$2,807
$648
$16
Salaries of Jobs related to Customer Service Desk Associate
Associate Service Desk Analyst$60,069
Front Desk Manager$50,798
Service Desk Associate$50,055
It Service Desk Associate$44,901
Associate II, Customer Service$43,478
Customer Service Associate$42,538
Front Desk Clerk, Sr.$39,881
Front Desk Representative/Customer Service$35,451
Grocery Front Desk Customer Service Associate$35,290
Customer Service Desk Clerk - Grocery Store$35,214
Front Desk Clerk$34,263
Salary Trends for Customer Service Desk Associate
Salaries for a Customer Service Desk Associate can change over time,
reflecting shifts in market demand and the overall economy.
The median salary increased from $36,992 in 2023
to around $37,075 in 2025,
reflecting changes in demand, location, experience, and the wider economy.
For a detailed analysis of Customer Service Desk Associate salary trends,
.
Average Annual Salary of Customer Service Desk Associate Over Time
$???
$36,992
$37,264
$37,075
$???
$???
2022
2023
2024
2025
2026
2027
Year
Average Annual Salary
2022
View More
2023
$36,992
2024
$37,264
2025
$37,075
2026
View More
2027
View More
Most common benefits for Customer Service Desk Associate
Social Security
401 (k)
Disability
Healthcare
Pension
Time Off (days)
Common company salaries for Customer Service Desk Associate
Here are companies hiring for Customer Service Desk Associate and their salaries, click below for more details.
T$99,243/per year
ToysRUsRetail & Wholesalethe United States
K$95,771/per year
Kia Motors CorpRetail & Wholesalethe United States
Y$92,594/per year
Yamaha Motor Corporation, USARetail & Wholesalethe United States
T$91,879/per year
Trader Joe'sRetail & Wholesalethe United States
C$85,499/per year
Chevrolet LtdRetail & Wholesalethe United States
J$84,548/per year
JC Penney Corporation IncRetail & Wholesalethe United States
W$84,049/per year
Whole Foods Market IP LPRetail & Wholesalethe United States
C$82,237/per year
Cabins at Disney's Fort Wilderness ResortRetail & Wholesalethe United States
D$80,359/per year
Dow Material SciencesRetail & Wholesalethe United States
S$77,398/per year
Sigma Trade LLCRetail & Wholesalethe United States
T$77,208/per year
Thierry RabotinRetail & Wholesalethe United States
O$76,603/per year
O'Reilly Automotive Stores IncRetail & Wholesalethe United States
H$75,924/per year
HaelRetail & Wholesalethe United States
S$75,677/per year
Sam's West IncRetail & Wholesalethe United States
U$70,740/per year
Unnati MotorsRetail & Wholesalethe United States
T$68,759/per year
Toyota Bacoor IncRetail & Wholesalethe United States
C$67,102/per year
Compucare India Pvt LtdRetail & Wholesalethe United States
S$66,687/per year
Southlake FordRetail & Wholesalethe United States
P$66,414/per year
Patna BiharRetail & Wholesalethe United States
J$65,729/per year
JetBlueRetail & Wholesalethe United States
E$65,081/per year
EDS Mobility TechnologyRetail & Wholesalethe United States
C$64,841/per year
ChonyRetail & Wholesalethe United States
S$64,153/per year
SS CollectionRetail & Wholesalethe United States
X$62,881/per year
Xis Austin LLCRetail & Wholesalethe United States
J$62,550/per year
Jumpstart Go LLCRetail & Wholesalethe United States
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Where Does Our Salary Data Come From?
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
