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Contact Center Operations Manager Salary in the United States

How much does a Contact Center Operations Manager make in the United States?

As of September 01, 2026, the average salary for a Contact Center Operations Manager in the United States is $93,867 per year, which breaks down to an hourly rate of $45.

However, a Contact Center Operations Manager's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $114,251
  • Majority Range (25th-75th percentile): $85,670 to $104,537
  • Entry-Level (10th percentile): $78,207
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence Contact Center Operations Manager Salaries

A Contact Center Operations Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how geographic location, education and company size can directly affect your earning potential.

How Do Contact Center Operations Manager Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Contact Center Operations Managers. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $103,930.
  • California: $103,536.
  • Massachusetts: $102,156.

Top Paying Cities for Contact Center Operations Managers

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $118,395
  • San Francisco: $117,099
  • Oakland: $114,631

What Skills Can Increase a Contact Center Operations Manager's Salary?

Demanded Skills for the Role:

  • Leadership (Mentioned in 7.78% Job Postings): Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
  • SOP (Mentioned in 3.33% Job Postings): SOP is A standard operating procedure is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations.
  • Warehouse Management System (Mentioned in 2.22% Job Postings): A set of policies and processes intended to organise the work of a warehouse or distribution centre, and ensure that such a facility can operate efficiently and meet its objectives.
Skills Demand Percentage
Leadership 7.78%
SOP 3.33%
Warehouse Management System 2.22%
See More Skills

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Contact Center Operations Manager's salary.

  • Succession Planning: Can increase your salary by up to 19%.
  • Process Management: Can increase your salary by up to 16%.
  • Fiscal Management: Can increase your salary by up to 14%.
Skill Salary Salary % Increase
Succession Planning $111,702
19%
Process Management $108,886
16%
Fiscal Management $107,009
14%
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Contact Center Operations Manager Salary by Industry: Top Paying Sectors

For Contact Center Operations Manager roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Energy & Utilities and Construction sectors offer the strongest compensation, at 20% above the average. In contrast, Contact Center Operations Manager positions in Hospitality & Leisure or MFG Nondurable typically offer lower base pay, as these industries often view Contact Center Operations Manager as a support function rather than a direct revenue driver.

The top paying industries for a Contact Center Operations Manager

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Energy & Utilities$112,641$54.020%
Construction$107,948$52.015%
Software & Networking$107,948$52.015%
Pharmaceuticals$103,254$50.010%
Telecom$103,254$50.010%

How Education impacts a Contact Center Operations Manager's Salary?

Your level of education can impact your salary potential. While many Contact Center Operations Managers enter the field with a High School Diploma or Technical Certificate degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Contact Center Operations Manager with a High School Diploma or Technical Certificate is between $87,434 and $94,778).

Contact Center Operations Manager Salaries by Degree Level

Typical Education for Contact Center Operations Manager
Degree Level % of user with this level of education
No Diploma 24.6%
High School 24.6%
Associates 14.9%
Bachelors 45.3%
Masters 15.0%
Doctorate 0.2%
View as Graph

Contact Center Operations Manager Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Contact Center Operations Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on September 01, 2026
$85,670
Average $93,867/year
$104,537
$7,139
Average $7,822/month
$8,711
$1,648
Average $1,805/week
$2,010
$41
Average $45/hour
$50
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $104,537 $8,711 $2,010 $50
Average $93,867 $7,822 $1,805 $45
25th Percentile $85,670 $7,139 $1,648 $41

Most common benefits for Contact Center Operations Manager

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Contact Center Operations Manager

Here are companies hiring for Contact Center Operations Manager and their salaries, click below for more details.

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FAQ about Contact Center Operations Manager

1. What industry pays the highest salary for Contact Center Operations Manager?

The Energy & Utilities industry offers the highest average compensation for Contact Center Operations Manager roles, with salaries approximately 20% above the market median.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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