Customer Experience Representative Salary in the United States
How much does a Customer Experience Representative make in the United States?
As of September 01, 2026, the average salary for a Customer Experience Representative in the United States is $43,327 per year, which breaks down to an hourly rate of $21.
However, a Customer Experience Representative's salary can vary significantly. Here’s a look at the typical salary range:
Top Earners (90th percentile): $51,819
Majority Range (25th-75th percentile): $39,166 to $47,772
Entry-Level (10th percentile): $35,379
10%$35,379
50% (Median)$43,327
90%$51,819
Customer Experience Representative Salaries by Percentile
Key Factors That Influence Customer Experience Representative Salaries
A Customer Experience Representative's salary isn't a fixed number. It's shaped by several important factors.
Below, we'll explore how your years of experience, geographic location, education
and company size
can directly affect your earning potential.
How Experience Level Affects Customer Experience Representative Salaries?
Experience is a primary driver of a Customer Experience Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
How Do Customer Experience Representative Salaries Vary from State to State?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Experience Representatives. For example, consider the average annual salaries in these key locations:
District of Columbia: $47,971.
California: $47,789.
Massachusetts: $47,152.
District of Columbia$47,971
California$47,789
Massachusetts$47,152
Washington$46,979
New Jersey$46,962
Alaska$46,901
Connecticut$46,303
New York$46,061
Hawaii$45,285
Rhode Island$44,921
Maryland$44,674
Minnesota$44,336
Colorado$44,206
Illinois$44,163
Oregon$43,998
Delaware$43,877
New Hampshire$43,801
Virginia$43,630
Pennsylvania$43,132
Nevada$42,880
North Dakota$42,798
Michigan$42,668
Wisconsin$42,620
Vermont$42,525
Texas$42,261
Maine$42,244
Arizona$42,218
Ohio$42,187
Georgia$41,789
Indiana$41,589
Wyoming$41,550
Utah$41,490
Iowa$41,464
Kansas$41,256
Louisiana$41,195
North Carolina$41,173
Missouri$41,165
Florida$40,996
Montana$40,905
Nebraska$40,818
Kentucky$40,770
South Carolina$40,597
Tennessee$40,489
Idaho$40,445
New Mexico$40,129
Oklahoma$40,060
Alabama$39,804
South Dakota$39,375
Arkansas$39,141
West Virginia$39,016
Mississippi$38,639
Top Paying Cities for Customer Experience Representatives
Salaries can also vary between different cities.
Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay.
Here are a few examples of average annual salaries in different U.S. cities:
San Jose: $54,648
San Francisco: $54,050
Oakland: $52,911
San Jose, CA$54,648
San Francisco, CA$54,050
Oakland, CA$52,911
New York, NY$49,886
Paramus, NJ$49,279
Queens Village, NY$49,277
Passaic, NJ$49,236
Bergenfield, NJ$49,232
Stamford, CT$49,137
Huntington, NY$49,119
Newark, NJ$48,799
Bridgeport, CT$48,707
Vallejo, CA$48,621
New Brunswick, NJ$48,604
Petaluma, CA$48,578
Middlesex, NJ$48,496
Somerset, NJ$48,465
Santa Cruz, CA$48,409
Boston, MA$48,145
Monterey, CA$47,993
Seattle, WA$47,893
Santa Rosa, CA$47,885
Los Angeles, CA$47,872
Juneau, AK$47,759
Washington, DC$47,711
Orange, CA$47,557
Santa Ana, CA$47,443
Long Beach, CA$47,399
Anaheim, CA$47,391
Anchorage, AK$47,369
Santa Maria, CA$47,239
Everett, WA$47,230
Danbury, CT$47,078
Bremerton, WA$47,018
Tacoma, WA$46,862
New Suffolk, NY$46,861
Sacramento, CA$46,849
Santa Barbara, CA$46,802
Trenton, NJ$46,754
San Diego, CA$46,754
Brockton, MA$46,706
Fairbanks, AK$46,600
Lompoc, CA$46,490
Lowell, MA$46,454
Ventura, CA$46,446
Nashua, NH$46,438
Stockton, CA$46,433
Modesto, CA$46,117
Poughkeepsie, NY$46,022
Olympia, WA$45,939
Kennewick, WA$45,939
New Haven, CT$45,922
Lawrence, MA$45,766
Hartford, CT$45,723
Riverside, CA$45,714
New Bedford, MA$45,671
Richland, WA$45,671
Bakersfield, CA$45,610
San Bernardino, CA$45,593
New Britain, CT$45,588
Atlantic City, NJ$45,588
New London, CT$45,571
Norwich, CT$45,558
Portsmouth, NH$45,549
Boulder, CO$45,458
Portland, OR$45,398
Worcester, MA$45,393
Minneapolis, MN$45,259
Philadelphia, PA$45,198
Honolulu, HI$45,055
Saint Paul, MN$45,035
Vineland, NJ$45,025
Providence, RI$44,899
Chicago, IL$44,774
Bellingham, WA$44,722
Springfield, MA$44,687
Baltimore, MD$44,674
Chico, CA$44,566
Pittsfield, MA$44,449
Manchester, NH$44,367
Spokane, WA$44,176
Denver, CO$44,172
Albany, NY$43,968
Troy, NY$43,951
Nassau, NY$43,904
Schenectady, NY$43,860
Wilmington, DE$43,825
Burlington, VT$43,764
Salem, OR$43,747
Portland, ME$43,613
Yakima, WA$43,569
Rochester, MN$43,435
Reno, NV$43,413
Fresno, CA$43,413
Milwaukee, WI$43,374
Detroit, MI$43,331
Ann Arbor, MI$43,324
Allentown, PA$43,318
Colorado Springs, CO$43,244
Syracuse, NY$43,223
Carson City, NV$43,223
Houston, TX$43,162
Eugene, OR$43,140
Gary, IN$43,088
Springfield, OR$43,054
Bismarck, ND$43,045
Galveston, TX$43,015
Medford, OR$42,950
Fort Collins, CO$42,932
Concord, NH$42,911
Austin, TX$42,898
Mesa, AZ$42,807
Reading, PA$42,802
Phoenix, AZ$42,798
Dallas, TX$42,785
Saint Cloud, MN$42,744
Madison, WI$42,685
Utica, NY$42,568
Rochester, NY$42,499
Des Moines, IA$42,495
Raleigh, NC$42,490
Atlanta, GA$42,426
Battle Creek, MI$42,413
Salt Lake City, UT$42,400
Lancaster, PA$42,335
Harrisburg, PA$42,274
Kansas City, MO$42,231
Champaign, IL$42,222
Kansas City, KS$42,222
Fort Worth, TX$42,218
Columbus, OH$42,210
Boca Raton, FL$42,200
Pittsburgh, PA$42,183
Richmond, VA$42,166
Indianapolis, IN$42,157
Cleveland, OH$42,153
Las Vegas, NV$42,101
Cincinnati, OH$42,101
Petersburg, VA$42,036
Huntsville, AL$41,971
Lansing, MI$41,942
Lebanon, PA$41,936
Pueblo, CO$41,932
Appleton, WI$41,919
Buffalo, NY$41,901
Dayton, OH$41,888
Racine, WI$41,880
Charlotte, NC$41,875
Saint Louis, MO$41,862
York, PA$41,836
Elkhart, IN$41,836
Gastonia, NC$41,828
Billings, MT$41,818
Beaumont, TX$41,806
Lorain, OH$41,797
Benton Harbor, MI$41,789
Toledo, OH$41,780
Binghamton, NY$41,758
Rock Hill, SC$41,754
Rockford, IL$41,732
Springfield, IL$41,715
Elyria, OH$41,711
Fargo, ND$41,711
Flagstaff, AZ$41,680
Fort Lauderdale, FL$41,654
Duluth, MN$41,628
Miami, FL$41,628
Cheyenne, WY$41,598
Grand Forks, ND$41,598
Bangor, ME$41,503
Cedar Rapids, IA$41,455
Durham, NC$41,437
Louisville, KY$41,433
Grand Rapids, MI$41,425
Hialeah, FL$41,420
Casper, WY$41,360
Scranton, PA$41,308
New Orleans, LA$41,295
Virginia Beach, VA$41,290
Akron, OH$41,269
Peoria, IL$41,212
Sarasota, FL$41,204
Nashville, TN$41,173
Omaha, NE$41,173
Green Bay, WI$41,173
Baton Rouge, LA$41,152
Charleston, SC$41,143
Jamestown, NY$41,121
Davenport, IA$41,121
Tucson, AZ$41,100
Saint Petersburg, FL$41,074
Tampa, FL$41,065
Evansville, IN$41,039
Port Arthur, TX$41,039
Bradenton, FL$41,022
Santa Fe, NM$40,944
Orlando, FL$40,866
Clearwater, FL$40,853
Canton, OH$40,762
La Crosse, WI$40,762
Albuquerque, NM$40,736
Newport News, VA$40,731
High Point, NC$40,718
Ogden, UT$40,701
Corpus Christi, TX$40,666
Norfolk, VA$40,640
Laramie, WY$40,640
Rock Island, IL$40,614
Saginaw, MI$40,606
Jacksonville, FL$40,601
Salisbury, NC$40,593
Boise, ID$40,584
Moline, IL$40,562
Fort Myers, FL$40,549
Memphis, TN$40,541
Tulsa, OK$40,519
Waterloo, IA$40,493
Spartanburg, SC$40,450
Lincoln, NE$40,428
Fort Wayne, IN$40,419
Provo, UT$40,415
Cedar Falls, IA$40,363
San Antonio, TX$40,346
Greensboro, NC$40,328
South Bend, IN$40,324
Savannah, GA$40,277
Muskegon, MI$40,259
Birmingham, AL$40,255
Winston Salem, NC$40,234
Lake Charles, LA$40,129
Anderson, IN$40,121
Lexington, KY$40,108
Augusta, GA$40,095
Greenville, SC$40,095
Lima, OH$40,060
Wichita, KS$40,056
Tuscaloosa, AL$40,056
Columbia, SC$40,017
Springfield, OH$40,008
Asheville, NC$39,939
Bloomington, IN$39,908
Knoxville, TN$39,752
Shreveport, LA$39,748
Wilmington, NC$39,692
Roanoke, VA$39,692
Topeka, KS$39,614
Frankfort, KY$39,609
Oklahoma City, OK$39,579
Chillicothe, OH$39,562
Longview, TX$39,557
Melbourne, FL$39,553
Sioux Falls, SD$39,484
Mobile, AL$39,479
Terre Haute, IN$39,462
Altoona, PA$39,436
Amarillo, TX$39,406
Killeen, TX$39,393
Fayetteville, AR$39,358
Chattanooga, TN$39,345
Sioux City, IA$39,306
Idaho Falls, ID$39,297
Lynchburg, VA$39,263
Gainesville, FL$39,206
Portsmouth, OH$39,185
Little Rock, AR$39,176
Lafayette, LA$39,159
Youngstown, OH$39,159
Daytona Beach, FL$39,133
Clarksville, TN$39,128
Pensacola, FL$39,124
Temple, TX$39,121
Hopkinsville, KY$38,994
Erie, PA$38,985
Florence, SC$38,968
Charleston, WV$38,899
Great Falls, MT$38,877
Macon, GA$38,816
Tallahassee, FL$38,812
Fayetteville, NC$38,803
Waco, TX$38,795
Helena, MT$38,764
Pine Bluff, AR$38,748
Vincennes, IN$38,695
Lubbock, TX$38,678
Alamogordo, NM$38,652
Twin Falls, ID$38,613
Rapid City, SD$38,600
Jackson, MS$38,522
Huntington, WV$38,519
Greenville, MS$38,517
Parkersburg, WV$38,473
Montgomery, AL$38,465
Wichita Falls, TX$38,422
Springfield, MO$38,422
Biloxi, MS$38,400
Monroe, LA$38,357
Johnstown, PA$38,327
Sumter, SC$38,309
Columbus, GA$38,305
Pascagoula, MS$38,223
Abilene, TX$38,223
Kingsport, TN$38,110
Albany, GA$38,110
Gulfport, MS$38,097
Alexandria, LA$37,954
Fort Smith, AR$37,846
El Paso, TX$37,729
Las Cruces, NM$37,534
Harlingen, TX$37,424
Pocatello, ID$37,417
Florence, AL$37,361
Brownsville, TX$37,352
Mcallen, TX$37,261
Dothan, AL$37,200
Columbus, MS$36,943
Altus, OK$36,741
Lawton, OK$36,659
Pierre, SD$36,503
What Skills Can Increase a Customer Experience Representative's Salary?
Demanded Skills for the Role:
Customer Service (Mentioned in 40.75% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Customer Care (Mentioned in 1.43% Job Postings): Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.
Cash Handling (Mentioned in 0.91% Job Postings): Process of receiving and giving money in a business. In retail, cash handling ranges from the point of sale to the behind-the-scenes money management during the day.
Mastering certain specialized skills can lead to a significant increase in pay.
Here are examples of skills and the potential impact they can have on a Customer Experience Representative's salary.
Presentation: Can increase your salary by up to 17%.
Building Relationships: Can increase your salary by up to 11%.
Customer Experience Representative Salary by Industry: Top Paying Sectors
For Customer Experience Representative roles, the industry you choose can affect earning potential
by as much as 30% (the gap between the highest and lowest paying industries).
Data shows that the Financial Services and Biotechnology
sectors offer the strongest compensation, at 15% above the average.
In contrast, Customer Experience Representative positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay,
as these industries often view Customer Experience Representative as a support function rather than a direct revenue driver.
The top paying industries for a Customer Experience Representative
Industry Sector
Average Annual Salary
Average Hourly Rate
Pay vs.Avg
Financial Services
$49,826
$24.0
15%
Biotechnology
$47,659
$23.0
10%
Energy & Utilities
$47,659
$23.0
10%
Healthcare
$46,793
$22.0
8%
Pharmaceuticals
$46,793
$22.0
8%
How Education impacts a Customer Experience Representative's Salary?
Your level of education can impact your salary potential.
While many Customer Experience Representatives enter the field with a High School Diploma or Technical Certificate degree,
higher education can lead to more specialized and higher-paying roles.
According to our 100% employer-reported salary data,
the median salary for a Customer Experience Representative with a High School Diploma or Technical Certificate is between
$42,912
and $45,653).
Customer Experience Representative Salaries by Degree Level
$46,800
$46,200
$45,700
$45,200
$44,600
$44,100
$43,500
$43,000
No Diploma
High School
Associates
Bachelors
Masters
Doctorate
Typical Education for Customer Experience Representative
Degree Level
% of user with this level of education
No Diploma
0.9%
High School
39.5%
Associates
16.5%
Bachelors
40.4%
Masters
2.6%
Doctorate
0.1%
Typical Education for Customer Experience Representative
Understanding how a Customer Experience Representative's annual salary breaks down can help with budgeting.
Below, you can see the average hourly rate, weekly pay, and monthly pay for this role.
Use the buttons to switch between different pay periods.
Hourly
Monthly
Weekly
Yearly
Table View
Last Updated on September 01, 2026
$39,166
Average$43,327/year
$47,772
$3,264
Average$3,611/month
$3,981
$753
Average$833/week
$919
$19
Average$21/hour
$23
Annual Salary
Monthly Pay
Weekly Pay
Hourly Wage
75th Percentile
$47,772
$3,981
$919
$23
Average
$43,327
$3,611
$833
$21
25th Percentile
$39,166
$3,264
$753
$19
Salaries of Jobs related to Customer Experience Representative
Retail Store Customer Service Representative$35,258
Salary Trends for Customer Experience Representative
Salaries for a Customer Experience Representative can change over time,
reflecting shifts in market demand and the overall economy.
The median salary decreased from $38,420 in 2023
to around $37,641 in 2025,
reflecting changes in demand, location, experience, and the wider economy.
For a detailed analysis of Customer Experience Representative salary trends,
.
Average Annual Salary of Customer Experience Representative Over Time
$???
$38,420
$37,865
$37,641
$???
$???
2022
2023
2024
2025
2026
2027
Year
Average Annual Salary
2022
View More
2023
$38,420
2024
$37,865
2025
$37,641
2026
View More
2027
View More
Most common benefits for Customer Experience Representative
Social Security
401 (k)
Disability
Healthcare
Pension
Time Off (days)
Common company salaries for Customer Experience Representative
Here are companies hiring for Customer Experience Representative and their salaries, click below for more details.
C$128,509/per year
C R Bard IncBiotechnologythe United States
H$124,697/per year
Henry Schein CanadaBiotechnologythe United States
N$123,899/per year
Nordex IncBiotechnologythe United States
N$120,416/per year
Nipro CorpBiotechnologythe United States
E$115,870/per year
EnovisBiotechnologythe United States
A$114,553/per year
Advanced Research Projects Agency - EnergyBiotechnologythe United States
M$112,110/per year
MiniMed IncBiotechnologythe United States
L$111,500/per year
Labcorp Drug DevelopmentBiotechnologythe United States
L$110,229/per year
Life Technologies CorpBiotechnologythe United States
Z$106,224/per year
Zimmer BiometBiotechnologythe United States
P$103,077/per year
Promontory TherapeuticsBiotechnologythe United States
S$102,181/per year
Steris PLCBiotechnologythe United States
G$97,274/per year
Gavin Conferences Pty LtdBiotechnologythe United States
E$94,764/per year
Endeavor BioMedicinesBiotechnologythe United States
R$94,402/per year
Replay Holdings LLCBiotechnologythe United States
P$94,235/per year
Pleno IncBiotechnologythe United States
S$93,666/per year
Simulaids IncBiotechnologythe United States
N$88,880/per year
NOIRLab/CASBiotechnologythe United States
O$86,468/per year
Onward TechnologyBiotechnologythe United States
L$84,895/per year
LED Medical Diagnostics IncBiotechnologythe United States
E$84,682/per year
Eyeco LtdBiotechnologythe United States
P$84,523/per year
PaerosolBiotechnologythe United States
I$83,525/per year
IONIQ Sciences IncBiotechnologythe United States
S$82,815/per year
Stateside PPEBiotechnologythe United States
D$82,041/per year
Digi BioBiotechnologythe United States
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FAQ about Customer Experience Representative
1. What industry pays the highest salary for Customer Experience Representative?
The Financial Services industry offers the highest average compensation for Customer Experience Representative roles,
with salaries approximately 15% above the market median.
Where Does Our Salary Data Come From?
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
