Customer Quality Manager Salary in the United States

How much does a Customer Quality Manager make in the United States?

As of September 01, 2026, the average salary for a Customer Quality Manager in the United States is $129,064 per year, which breaks down to an hourly rate of $62.

However, a Customer Quality Manager's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $152,224
  • Majority Range (25th-75th percentile): $115,888 to $141,187
  • Entry-Level (10th percentile): $103,892

Key Factors That Influence Customer Quality Manager Salaries

A Customer Quality Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Customer Quality Manager Salaries?

Experience is a primary driver of a Customer Quality Manager's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $127,442
  • Early Career (1-2 years): $154,261
  • Mid-Level (2-4 years): $129,979
  • Senior-Level (5-8 years): $164,587
  • Expert (over 8 years): $200,653
Levels Salary
Quality A... Level Customer Quality Manager$127,442
Quality A... Level Customer Quality Manager$154,261
Customer ... Level Customer Quality Manager$129,979
Quality A... Level Customer Quality Manager$164,587
Quality A... Level Customer Quality Manager$200,653

How Do Customer Quality Manager Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Quality Managers. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $142,900.
  • California: $142,358.
  • Massachusetts: $140,460.

Top Paying Cities for Customer Quality Managers

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $162,788
  • San Francisco: $161,006
  • Oakland: $157,613

What Skills Can Increase a Customer Quality Manager's Salary?

Demanded Skills for the Role:

  • Leadership (Mentioned in 5.92% Job Postings): Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
  • Quality Management System (Mentioned in 2.61% Job Postings): Enforcing a set of policies and procedures in coordinating and directing an organization to ensure compliance with regulatory requirements.
  • Root Cause Analysis (Mentioned in 1.28% Job Postings): In science and engineering, root cause analysis (RCA) is a method of problem solving used for identifying the root causes of faults or problems. It is widely used in IT operations, telecommunications, industrial process control, accident analysis (e.g., in aviation, rail transport, or nuclear plants), medicine (for medical diagnosis), healthcare industry (e.g., for epidemiology), etc. RCA can be decomposed into four steps: Identify and describe clearly the problem. Establish a timeline from the normal situation up to the time the problem occurred. Distinguish between the root cause and other causal factors (e.g., using event correlation). Establish a causal graph between the root cause and the problem.RCA generally serves as input to a remediation process whereby corrective actions are taken to prevent the problem from reoccurring. The name of this process varies from one application domain to another.
Skills Demand Percentage
Leadership 5.92%
Quality Management System 2.61%
Root Cause Analysis 1.28%

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Customer Quality Manager's salary.

  • Oncology: Can increase your salary by up to 12%.
  • Collaboration: Can increase your salary by up to 4%.
  • Innovation: Can increase your salary by up to 4%.
Skill Salary Salary % Increase
Oncology $144,552
12%
Collaboration $134,227
4%
Innovation $134,227
4%

Customer Quality Manager Salary by Industry: Top Paying Sectors

For Customer Quality Manager roles, the industry you choose can affect earning potential by as much as 100% (the gap between the highest and lowest paying industries). Data shows that the Telecom and Aerospace & Defense sectors offer the strongest compensation, at 50% above the average. In contrast, Customer Quality Manager positions in Transportation or Software & Networking typically offer lower base pay, as these industries often view Customer Quality Manager as a support function rather than a direct revenue driver.

The top paying industry for a Customer Quality Manager

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Telecom$193,596$93.050%

How Education impacts a Customer Quality Manager's Salary?

Your level of education can impact your salary potential. While many Customer Quality Managers enter the field with a Bachelor's Degree degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Customer Quality Manager with a Bachelor's Degree is between $122,625 and $130,534).

Customer Quality Manager Salaries by Degree Level

Typical Education for Customer Quality Manager
Degree Level % of user with this level of education
No Diploma 0.5%
High School 12.1%
Associates 8.9%
Bachelors 52.6%
Masters 24.2%
Doctorate 1.7%

Customer Quality Manager Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Quality Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on September 01, 2026
$115,888
Average $129,064/year
$141,187
$9,657
Average $10,755/month
$11,766
$2,229
Average $2,482/week
$2,715
$56
Average $62/hour
$68
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $141,187 $11,766 $2,715 $68
Average $129,064 $10,755 $2,482 $62
25th Percentile $115,888 $9,657 $2,229 $56

Most common benefits for Customer Quality Manager

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Customer Quality Manager

Here are companies hiring for Customer Quality Manager and their salaries, click below for more details.

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FAQ about Customer Quality Manager

1. What industry pays the highest salary for Customer Quality Manager?

The Telecom industry offers the highest average compensation for Customer Quality Manager roles, with salaries approximately 50% above the market median.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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