It Service Desk Agent Salaries in the United States
How Much Does an It Service Desk Agent Make?
Updated April 01, 2025
As of April 01, 2025,
the average annual pay of It Service Desk Agent in the United States is $59,044.
While Salary.com is seeing that It Service Desk Agent salary in the US can go up to $71,211
or down to $47,339, but most earn between $52,917 and $65,412.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to It Service Desk Agent
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Similar Job Salaries to It Service Desk Agent by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
Nordic Global
IT Service Desk Agent
|
$67,552/yr
|
RANGE: $60,097 - $75,007
|
|
Morgan & Morgan, P.A.
IT Salesforce Service Desk Agent
|
$65,879/yr
|
RANGE: $58,609 - $73,150
|
|
NTT DATA North America
Service Desk Agent / IT Asset Management
|
$89,527/yr
|
RANGE: $79,746 - $99,307
|
|
Mechdyne Corporation
IT Help Desk Agent
|
$69,801/yr
|
RANGE: $62,098 - $77,505
|
|
Colonial Williamsburg Foundation
IT Help Desk Agent
|
$64,186/yr
|
RANGE: $57,102 - $71,269
|
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CW Talent
IT Help Desk Agent
|
$64,186/yr
|
RANGE: $57,102 - $71,269
|
|
Garden of the Gods Resort and Club
IT Help Desk Agent
|
$68,437/yr
|
RANGE: $60,884 - $75,990
|
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Integral Services Company
Senior IT Service Desk Agent-Azure Virtual Desktop
|
$96,345/yr
|
RANGE: $85,962 - $106,729
|
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Calance
IT Help Desk/Service Desk
|
$67,710/yr
|
RANGE: $60,238 - $75,183
|
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CRI Advantage, Inc.
IT Service Desk Technician
|
$64,058/yr
|
RANGE: $56,596 - $71,520
|
What Does an It Service Desk Agent Do?
– having technical expertise in the industry in which they work is particularly helpful for help desk agents.
Updated December 21, 2021
When it comes to user perception of IT within an enterprise, there is no doubt that the Service Desk remains one of the major drivers of customer experience.
Updated December 21, 2021
Though these indicate levels within a traditional tiered framework, these competencies are applicable to most service desk approaches:.
Updated December 20, 2021
Thus, you really need a positive outlook if you’re going to thrive on the IT service desk – to see issues as a challenge to resolve, rather than a frustration to deal with.
Updated December 19, 2021
Defines service channels, service levels, standards and the monitoring process for customer service or service desk staff.
Updated December 19, 2021
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Explore JobArchitectFrequently Asked Questions About an It Service Desk Agent Salaries
What is the average of an It Service Desk Agent in the United States?
The It Service Desk Agent salary range is from $52,917 to $65,412, and the average It Service Desk Agent salary is $59,044/year in the United States.
The It Service Desk Agent's salary will change in different locations.
Which location pays the highest It Service Desk Agent salary in the United States?
The It Service Desk Agent salary in San Jose, CA is $74,472
which is the highest in the US.
What kinds of reasons will influence the It Service Desk Agent's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of It Service Desk Agent.
What is the growth rate of the It Service Desk Agent's salary?
If you are thinking of becoming an It Service Desk Agent or planning the next step in your career, find the detailed salary report of an It Service Desk Agent.
Recent Salary Report
Below are the most recent It Service Desk Agent salary reports. Employer name has been removed to protect anonymity.
$68,077
Yearly
An It Service Desk Agent in Ewa Beach, HI reported making $68,077 per year
Ewa Beach, HI
200 - 6 employees
Full-Time
Company - Private
$32
Hourly
An It Service Desk Agent in Bossier City, LA reported making $32 per hour
Bossier City, LA
3,000 - 7,6 employees
Part-Time
Company - Public
$56,661
Yearly
An It Service Desk Agent in Germantown, MD reported making $56,661 per year
Germantown, MD
6 - 1,000 employees
Full-Time
Company - Private
$28
Hourly
An It Service Desk Agent in Fayetteville, NC reported making $28 per hour
Fayetteville, NC
7,6 - 15,000 employees
Part-Time
Company - Public
$49,513
Yearly
An It Service Desk Agent in Wichita, KS reported making $49,513 per year
Wichita, KS
100 - 200 employees
Full-Time
Company - Private
$4,686
Monthly
An It Service Desk Agent in Bridgeport, CT reported making $4,686 per month
Bridgeport, CT
1,000 - 3,000 employees
Full-Time
Company - Public
