How much does an It Service Desk Agent make in the United States?
As of September 01, 2026, the average salary for an It Service Desk Agent in the United States is $58,635 per year, which breaks down to an hourly rate of $28.
However, an It Service Desk Agent's salary can vary significantly. Here’s a look at the typical salary range:
Top Earners (90th percentile): $71,447
Majority Range (25th-75th percentile): $52,773 to $65,341
Key Factors That Influence It Service Desk Agent Salaries
An It Service Desk Agent's salary isn't a fixed number. It's shaped by several important factors.
Below, we'll explore how your years of experience, geographic location, education
and company size
can directly affect your earning potential.
How Experience Level Affects It Service Desk Agent Salaries?
Experience is a primary driver of an It Service Desk Agent's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
How Do It Service Desk Agent Salaries Vary from State to State?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract It Service Desk Agents. For example, consider the average annual salaries in these key locations:
District of Columbia: $64,921.
California: $64,675.
Massachusetts: $63,813.
District of Columbia$64,921
California$64,675
Massachusetts$63,813
Washington$63,578
New Jersey$63,555
Alaska$63,472
Connecticut$62,663
New York$62,335
Hawaii$61,285
Rhode Island$60,793
Maryland$60,459
Minnesota$60,001
Colorado$59,825
Illinois$59,767
Oregon$59,544
Delaware$59,380
New Hampshire$59,277
Virginia$59,046
Pennsylvania$58,371
Nevada$58,031
North Dakota$57,920
Michigan$57,744
Wisconsin$57,679
Vermont$57,550
Texas$57,193
Maine$57,169
Arizona$57,134
Ohio$57,093
Georgia$56,554
Indiana$56,284
Wyoming$56,231
Utah$56,149
Iowa$56,114
Kansas$55,832
Louisiana$55,750
North Carolina$55,721
Missouri$55,709
Florida$55,481
Montana$55,357
Nebraska$55,240
Kentucky$55,176
South Carolina$54,941
Tennessee$54,795
Idaho$54,736
New Mexico$54,308
Oklahoma$54,214
Alabama$53,868
South Dakota$53,288
Arkansas$52,971
West Virginia$52,801
Mississippi$52,291
Top Paying Cities for It Service Desk Agents
Salaries can also vary between different cities.
Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay.
Here are a few examples of average annual salaries in different U.S. cities:
San Jose: $73,956
San Francisco: $73,147
Oakland: $71,605
San Jose, CA$73,956
San Francisco, CA$73,147
Oakland, CA$71,605
New York, NY$67,512
Paramus, NJ$66,691
Queens Village, NY$66,688
Passaic, NJ$66,632
Bergenfield, NJ$66,627
Stamford, CT$66,498
Huntington, NY$66,474
Newark, NJ$66,041
Bridgeport, CT$65,917
Vallejo, CA$65,800
New Brunswick, NJ$65,777
Petaluma, CA$65,742
Middlesex, NJ$65,630
Somerset, NJ$65,589
Santa Cruz, CA$65,513
Boston, MA$65,155
Monterey, CA$64,950
Seattle, WA$64,815
Santa Rosa, CA$64,804
Los Angeles, CA$64,786
Juneau, AK$64,633
Washington, DC$64,569
Orange, CA$64,360
Santa Ana, CA$64,205
Long Beach, CA$64,147
Anaheim, CA$64,135
Anchorage, AK$64,106
Santa Maria, CA$63,930
Everett, WA$63,918
Danbury, CT$63,712
Bremerton, WA$63,631
Tacoma, WA$63,420
New Suffolk, NY$63,419
Sacramento, CA$63,402
Santa Barbara, CA$63,338
Trenton, NJ$63,273
San Diego, CA$63,273
Brockton, MA$63,209
Fairbanks, AK$63,065
Lompoc, CA$62,915
Lowell, MA$62,868
Ventura, CA$62,857
Nashua, NH$62,845
Stockton, CA$62,839
Modesto, CA$62,411
Poughkeepsie, NY$62,282
Olympia, WA$62,171
Kennewick, WA$62,171
New Haven, CT$62,147
Lawrence, MA$61,936
Hartford, CT$61,878
Riverside, CA$61,866
New Bedford, MA$61,807
Richland, WA$61,807
Bakersfield, CA$61,725
San Bernardino, CA$61,702
New Britain, CT$61,696
Atlantic City, NJ$61,696
New London, CT$61,672
Norwich, CT$61,655
Portsmouth, NH$61,643
Boulder, CO$61,519
Portland, OR$61,438
Worcester, MA$61,432
Minneapolis, MN$61,250
Philadelphia, PA$61,168
Honolulu, HI$60,975
Saint Paul, MN$60,946
Vineland, NJ$60,934
Providence, RI$60,764
Chicago, IL$60,594
Bellingham, WA$60,523
Springfield, MA$60,476
Baltimore, MD$60,459
Chico, CA$60,312
Pittsfield, MA$60,154
Manchester, NH$60,042
Spokane, WA$59,784
Denver, CO$59,778
Albany, NY$59,503
Troy, NY$59,479
Nassau, NY$59,417
Schenectady, NY$59,356
Wilmington, DE$59,309
Burlington, VT$59,227
Salem, OR$59,204
Portland, ME$59,022
Yakima, WA$58,963
Rochester, MN$58,782
Reno, NV$58,752
Fresno, CA$58,752
Milwaukee, WI$58,700
Detroit, MI$58,641
Ann Arbor, MI$58,631
Allentown, PA$58,623
Colorado Springs, CO$58,524
Syracuse, NY$58,494
Carson City, NV$58,494
Houston, TX$58,412
Eugene, OR$58,383
Gary, IN$58,313
Springfield, OR$58,266
Bismarck, ND$58,254
Galveston, TX$58,213
Medford, OR$58,125
Fort Collins, CO$58,102
Concord, NH$58,072
Austin, TX$58,055
Mesa, AZ$57,931
Reading, PA$57,926
Phoenix, AZ$57,920
Dallas, TX$57,902
Saint Cloud, MN$57,846
Madison, WI$57,767
Utica, NY$57,609
Rochester, NY$57,515
Des Moines, IA$57,509
Raleigh, NC$57,503
Atlanta, GA$57,415
Battle Creek, MI$57,398
Salt Lake City, UT$57,380
Lancaster, PA$57,292
Harrisburg, PA$57,210
Kansas City, MO$57,152
Champaign, IL$57,140
Kansas City, KS$57,140
Fort Worth, TX$57,134
Columbus, OH$57,124
Boca Raton, FL$57,111
Pittsburgh, PA$57,087
Richmond, VA$57,064
Indianapolis, IN$57,052
Cleveland, OH$57,046
Las Vegas, NV$56,976
Cincinnati, OH$56,976
Petersburg, VA$56,888
Huntsville, AL$56,800
Lansing, MI$56,761
Lebanon, PA$56,753
Pueblo, CO$56,747
Appleton, WI$56,729
Buffalo, NY$56,706
Dayton, OH$56,688
Racine, WI$56,677
Charlotte, NC$56,671
Saint Louis, MO$56,653
York, PA$56,618
Elkhart, IN$56,618
Gastonia, NC$56,607
Billings, MT$56,593
Beaumont, TX$56,577
Lorain, OH$56,565
Benton Harbor, MI$56,554
Toledo, OH$56,542
Binghamton, NY$56,513
Rock Hill, SC$56,507
Rockford, IL$56,477
Springfield, IL$56,454
Elyria, OH$56,448
Fargo, ND$56,448
Flagstaff, AZ$56,407
Fort Lauderdale, FL$56,372
Duluth, MN$56,337
Miami, FL$56,337
Cheyenne, WY$56,296
Grand Forks, ND$56,296
Bangor, ME$56,167
Cedar Rapids, IA$56,102
Durham, NC$56,077
Louisville, KY$56,073
Grand Rapids, MI$56,061
Hialeah, FL$56,055
Casper, WY$55,973
Scranton, PA$55,903
New Orleans, LA$55,885
Virginia Beach, VA$55,879
Akron, OH$55,850
Peoria, IL$55,774
Sarasota, FL$55,762
Nashville, TN$55,721
Omaha, NE$55,721
Green Bay, WI$55,721
Baton Rouge, LA$55,692
Charleston, SC$55,680
Jamestown, NY$55,651
Davenport, IA$55,651
Tucson, AZ$55,621
Saint Petersburg, FL$55,586
Tampa, FL$55,574
Evansville, IN$55,539
Port Arthur, TX$55,539
Bradenton, FL$55,516
Santa Fe, NM$55,410
Orlando, FL$55,305
Clearwater, FL$55,287
Canton, OH$55,164
La Crosse, WI$55,164
Albuquerque, NM$55,129
Newport News, VA$55,123
High Point, NC$55,105
Ogden, UT$55,082
Corpus Christi, TX$55,035
Norfolk, VA$55,000
Laramie, WY$55,000
Rock Island, IL$54,965
Saginaw, MI$54,953
Jacksonville, FL$54,947
Salisbury, NC$54,935
Boise, ID$54,923
Moline, IL$54,894
Fort Myers, FL$54,877
Memphis, TN$54,865
Tulsa, OK$54,836
Waterloo, IA$54,800
Spartanburg, SC$54,742
Lincoln, NE$54,712
Fort Wayne, IN$54,701
Provo, UT$54,695
Cedar Falls, IA$54,624
San Antonio, TX$54,601
Greensboro, NC$54,578
South Bend, IN$54,572
Savannah, GA$54,507
Muskegon, MI$54,484
Birmingham, AL$54,478
Winston Salem, NC$54,449
Lake Charles, LA$54,308
Anderson, IN$54,296
Lexington, KY$54,279
Augusta, GA$54,261
Greenville, SC$54,261
Lima, OH$54,214
Wichita, KS$54,208
Tuscaloosa, AL$54,208
Columbia, SC$54,155
Springfield, OH$54,144
Asheville, NC$54,050
Bloomington, IN$54,009
Knoxville, TN$53,798
Shreveport, LA$53,792
Wilmington, NC$53,716
Roanoke, VA$53,716
Topeka, KS$53,610
Frankfort, KY$53,604
Oklahoma City, OK$53,563
Chillicothe, OH$53,540
Longview, TX$53,534
Melbourne, FL$53,528
Sioux Falls, SD$53,434
Mobile, AL$53,428
Terre Haute, IN$53,405
Altoona, PA$53,370
Amarillo, TX$53,329
Killeen, TX$53,311
Fayetteville, AR$53,264
Chattanooga, TN$53,247
Sioux City, IA$53,194
Idaho Falls, ID$53,182
Lynchburg, VA$53,135
Gainesville, FL$53,059
Portsmouth, OH$53,030
Little Rock, AR$53,018
Lafayette, LA$52,994
Youngstown, OH$52,994
Daytona Beach, FL$52,959
Clarksville, TN$52,953
Pensacola, FL$52,947
Temple, TX$52,943
Hopkinsville, KY$52,772
Erie, PA$52,760
Florence, SC$52,736
Charleston, WV$52,643
Great Falls, MT$52,613
Macon, GA$52,531
Tallahassee, FL$52,525
Fayetteville, NC$52,514
Waco, TX$52,502
Helena, MT$52,461
Pine Bluff, AR$52,439
Vincennes, IN$52,367
Lubbock, TX$52,344
Alamogordo, NM$52,308
Twin Falls, ID$52,256
Rapid City, SD$52,238
Jackson, MS$52,132
Huntington, WV$52,128
Greenville, MS$52,127
Parkersburg, WV$52,067
Montgomery, AL$52,056
Wichita Falls, TX$51,998
Springfield, MO$51,998
Biloxi, MS$51,968
Monroe, LA$51,910
Johnstown, PA$51,869
Sumter, SC$51,845
Columbus, GA$51,839
Pascagoula, MS$51,728
Abilene, TX$51,728
Kingsport, TN$51,575
Albany, GA$51,575
Gulfport, MS$51,558
Alexandria, LA$51,364
Fort Smith, AR$51,218
El Paso, TX$51,059
Las Cruces, NM$50,796
Harlingen, TX$50,647
Pocatello, ID$50,637
Florence, AL$50,561
Brownsville, TX$50,549
Mcallen, TX$50,426
Dothan, AL$50,344
Columbus, MS$49,996
Altus, OK$49,723
Lawton, OK$49,611
Pierre, SD$49,400
What Skills Can Increase an It Service Desk Agent's Salary?
Demanded Skills for the Role:
Troubleshooting (Mentioned in 10.42% Job Postings): Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
Operating System (Mentioned in 3.31% Job Postings): Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.
Computer Systems (Mentioned in 1.99% Job Postings): A computer system is a set of integrated devices that input, output, process, and store data and information. Computer systems are currently built around at least one digital processing device.
Mastering certain specialized skills can lead to a significant increase in pay.
Here are examples of skills and the potential impact they can have on an It Service Desk Agent's salary.
Insight: Can increase your salary by up to 8%.
Leadership: Can increase your salary by up to 5%.
Collaboration: Can increase your salary by up to 4%.
It Service Desk Agent Salary by Industry: Top Paying Sectors
For It Service Desk Agent roles, the industry you choose can affect earning potential
by as much as 20% (the gap between the highest and lowest paying industries).
Data shows that the Aerospace & Defense and Biotechnology
sectors offer the strongest compensation, at 10% above the average.
In contrast, It Service Desk Agent positions in Transportation or Telecom typically offer lower base pay,
as these industries often view It Service Desk Agent as a support function rather than a direct revenue driver.
The top paying industries for an It Service Desk Agent
Industry Sector
Average Annual Salary
Average Hourly Rate
Pay vs.Avg
Aerospace & Defense
$64,499
$31.0
10%
Biotechnology
$64,499
$31.0
10%
Business Services
$64,499
$31.0
10%
Chemicals
$64,499
$31.0
10%
Construction
$64,499
$31.0
10%
How Education impacts an It Service Desk Agent's Salary?
Your level of education can impact your salary potential.
While many It Service Desk Agents enter the field with a No Diploma degree,
higher education can lead to more specialized and higher-paying roles.
According to our 100% employer-reported salary data,
the median salary for an It Service Desk Agent with a No Diploma is between
$55,233
and $58,558).
It Service Desk Agent Salary: Hourly Rate, Weekly Pay, and Monthly Pay
Understanding how an It Service Desk Agent's annual salary breaks down can help with budgeting.
Below, you can see the average hourly rate, weekly pay, and monthly pay for this role.
Use the buttons to switch between different pay periods.
Hourly
Monthly
Weekly
Yearly
Table View
Last Updated on September 01, 2026
$52,773
Average$58,635/year
$65,341
$4,398
Average$4,886/month
$5,445
$1,015
Average$1,128/week
$1,257
$25
Average$28/hour
$31
Annual Salary
Monthly Pay
Weekly Pay
Hourly Wage
75th Percentile
$65,341
$5,445
$1,257
$31
Average
$58,635
$4,886
$1,128
$28
25th Percentile
$52,773
$4,398
$1,015
$25
Salaries of Jobs related to It Service Desk Agent
IT Service Desk Director$174,600
IT Service Desk Manager$118,390
IT Service Desk Supervisor$82,630
IT Service Desk Lead$78,032
IT Service Desk Analyst$60,721
It Service Desk Coordinator$59,460
IT Service Desk Engineer$58,138
IT Service Desk Representative$58,116
Service Desk Agent$57,921
IT Service Desk Technician$54,770
IT Service Desk Specialist$49,857
Salary Trends for It Service Desk Agent
Salaries for an It Service Desk Agent can change over time,
reflecting shifts in market demand and the overall economy.
The median salary decreased from $56,893 in 2023
to around $56,449 in 2025,
reflecting changes in demand, location, experience, and the wider economy.
For a detailed analysis of It Service Desk Agent salary trends,
.
Average Annual Salary of It Service Desk Agent Over Time
$???
$56,893
$56,781
$56,449
$???
$???
2022
2023
2024
2025
2026
2027
Year
Average Annual Salary
2022
View More
2023
$56,893
2024
$56,781
2025
$56,449
2026
View More
2027
View More
Most common benefits for It Service Desk Agent
Social Security
401 (k)
Disability
Healthcare
Pension
Time Off (days)
Common company salaries for It Service Desk Agent
Here are companies hiring for It Service Desk Agent and their salaries, click below for more details.
C$128,509/per year
C R Bard IncBiotechnologythe United States
H$124,697/per year
Henry Schein CanadaBiotechnologythe United States
N$123,899/per year
Nordex IncBiotechnologythe United States
N$120,416/per year
Nipro CorpBiotechnologythe United States
E$115,870/per year
EnovisBiotechnologythe United States
A$114,553/per year
Advanced Research Projects Agency - EnergyBiotechnologythe United States
M$112,110/per year
MiniMed IncBiotechnologythe United States
L$111,500/per year
Labcorp Drug DevelopmentBiotechnologythe United States
L$110,229/per year
Life Technologies CorpBiotechnologythe United States
Z$106,224/per year
Zimmer BiometBiotechnologythe United States
P$103,077/per year
Promontory TherapeuticsBiotechnologythe United States
S$102,181/per year
Steris PLCBiotechnologythe United States
G$97,274/per year
Gavin Conferences Pty LtdBiotechnologythe United States
E$94,764/per year
Endeavor BioMedicinesBiotechnologythe United States
R$94,402/per year
Replay Holdings LLCBiotechnologythe United States
P$94,235/per year
Pleno IncBiotechnologythe United States
S$93,666/per year
Simulaids IncBiotechnologythe United States
N$88,880/per year
NOIRLab/CASBiotechnologythe United States
O$86,468/per year
Onward TechnologyBiotechnologythe United States
L$84,895/per year
LED Medical Diagnostics IncBiotechnologythe United States
E$84,682/per year
Eyeco LtdBiotechnologythe United States
P$84,523/per year
PaerosolBiotechnologythe United States
I$83,525/per year
IONIQ Sciences IncBiotechnologythe United States
S$82,815/per year
Stateside PPEBiotechnologythe United States
D$82,041/per year
Digi BioBiotechnologythe United States
Find Your Next It Service Desk Agent Job
Ready to take the next step in your career? Browse thousands of current It Service Desk Agent job openings on our job board. Use the search bar below to find your perfect match.
For Employees
Analyze the market and your qualifications to negotiate your salary with confidence.
Get a Salary Increase
Search thousands of open positions to find your next opportunity.
Search Job Openings
For Employers
Individualize employee pay based on unique job requirements and personal qualifications.
Adjust Employee Salary
Get the latest market price for benchmark jobs and jobs in your industry.
Price My Industry Jobs
FAQ about It Service Desk Agent
1. What industry pays the highest salary for It Service Desk Agent?
The Aerospace & Defense industry offers the highest average compensation for It Service Desk Agent roles,
with salaries approximately 10% above the market median.
Where Does Our Salary Data Come From?
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
