It Service Management Lead Salary in the United States
How much does an It Service Management Lead make in the United States?
As of September 01, 2026, the average salary for an It Service Management Lead in the United States is $61,258 per year, which breaks down to an hourly rate of $29.
However, an It Service Management Lead's salary can vary significantly. Here’s a look at the typical salary range:
Top Earners (90th percentile): $76,652
Majority Range (25th-75th percentile): $56,434 to $69,316
Key Factors That Influence It Service Management Lead Salaries
An It Service Management Lead's salary isn't a fixed number. It's shaped by several important factors.
Below, we'll explore how your years of experience, geographic location, education
and company size
can directly affect your earning potential.
How Experience Level Affects It Service Management Lead Salaries?
Experience is a primary driver of an It Service Management Lead's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
How Do It Service Management Lead Salaries Vary from State to State?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract It Service Management Leads. For example, consider the average annual salaries in these key locations:
District of Columbia: $67,825.
California: $67,568.
Massachusetts: $66,667.
District of Columbia$67,825
California$67,568
Massachusetts$66,667
Washington$66,422
New Jersey$66,398
Alaska$66,312
Connecticut$65,467
New York$65,124
Hawaii$64,027
Rhode Island$63,513
Maryland$63,163
Minnesota$62,686
Colorado$62,502
Illinois$62,441
Oregon$62,208
Delaware$62,036
New Hampshire$61,928
Virginia$61,687
Pennsylvania$60,983
Nevada$60,627
North Dakota$60,511
Michigan$60,327
Wisconsin$60,260
Vermont$60,125
Texas$59,751
Maine$59,727
Arizona$59,690
Ohio$59,647
Georgia$59,084
Indiana$58,802
Wyoming$58,747
Utah$58,661
Iowa$58,624
Kansas$58,330
Louisiana$58,244
North Carolina$58,214
Missouri$58,202
Florida$57,963
Montana$57,834
Nebraska$57,711
Kentucky$57,644
South Carolina$57,399
Tennessee$57,246
Idaho$57,185
New Mexico$56,737
Oklahoma$56,639
Alabama$56,278
South Dakota$55,672
Arkansas$55,341
West Virginia$55,163
Mississippi$54,630
Top Paying Cities for It Service Management Leads
Salaries can also vary between different cities.
Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay.
Here are a few examples of average annual salaries in different U.S. cities:
San Jose: $77,265
San Francisco: $76,419
Oakland: $74,809
San Jose, CA$77,265
San Francisco, CA$76,419
Oakland, CA$74,809
New York, NY$70,532
Paramus, NJ$69,675
Queens Village, NY$69,672
Passaic, NJ$69,613
Bergenfield, NJ$69,608
Stamford, CT$69,473
Huntington, NY$69,448
Newark, NJ$68,995
Bridgeport, CT$68,866
Vallejo, CA$68,744
New Brunswick, NJ$68,720
Petaluma, CA$68,683
Middlesex, NJ$68,566
Somerset, NJ$68,524
Santa Cruz, CA$68,444
Boston, MA$68,070
Monterey, CA$67,855
Seattle, WA$67,715
Santa Rosa, CA$67,703
Los Angeles, CA$67,684
Juneau, AK$67,525
Washington, DC$67,458
Orange, CA$67,240
Santa Ana, CA$67,078
Long Beach, CA$67,017
Anaheim, CA$67,004
Anchorage, AK$66,974
Santa Maria, CA$66,790
Everett, WA$66,778
Danbury, CT$66,562
Bremerton, WA$66,478
Tacoma, WA$66,257
New Suffolk, NY$66,256
Sacramento, CA$66,239
Santa Barbara, CA$66,171
Trenton, NJ$66,104
San Diego, CA$66,104
Brockton, MA$66,036
Fairbanks, AK$65,886
Lompoc, CA$65,730
Lowell, MA$65,681
Ventura, CA$65,669
Nashua, NH$65,657
Stockton, CA$65,651
Modesto, CA$65,203
Poughkeepsie, NY$65,069
Olympia, WA$64,952
Kennewick, WA$64,952
New Haven, CT$64,928
Lawrence, MA$64,707
Hartford, CT$64,646
Riverside, CA$64,634
New Bedford, MA$64,572
Richland, WA$64,572
Bakersfield, CA$64,487
San Bernardino, CA$64,462
New Britain, CT$64,456
Atlantic City, NJ$64,456
New London, CT$64,431
Norwich, CT$64,413
Portsmouth, NH$64,401
Boulder, CO$64,271
Portland, OR$64,186
Worcester, MA$64,180
Minneapolis, MN$63,990
Philadelphia, PA$63,905
Honolulu, HI$63,703
Saint Paul, MN$63,673
Vineland, NJ$63,660
Providence, RI$63,482
Chicago, IL$63,304
Bellingham, WA$63,231
Springfield, MA$63,182
Baltimore, MD$63,163
Chico, CA$63,010
Pittsfield, MA$62,845
Manchester, NH$62,728
Spokane, WA$62,459
Denver, CO$62,453
Albany, NY$62,165
Troy, NY$62,140
Nassau, NY$62,075
Schenectady, NY$62,012
Wilmington, DE$61,963
Burlington, VT$61,877
Salem, OR$61,853
Portland, ME$61,663
Yakima, WA$61,601
Rochester, MN$61,411
Reno, NV$61,381
Fresno, CA$61,381
Milwaukee, WI$61,326
Detroit, MI$61,264
Ann Arbor, MI$61,254
Allentown, PA$61,246
Colorado Springs, CO$61,142
Syracuse, NY$61,111
Carson City, NV$61,111
Houston, TX$61,026
Eugene, OR$60,995
Gary, IN$60,921
Springfield, OR$60,872
Bismarck, ND$60,860
Galveston, TX$60,817
Medford, OR$60,725
Fort Collins, CO$60,701
Concord, NH$60,670
Austin, TX$60,652
Mesa, AZ$60,523
Reading, PA$60,517
Phoenix, AZ$60,511
Dallas, TX$60,493
Saint Cloud, MN$60,434
Madison, WI$60,352
Utica, NY$60,186
Rochester, NY$60,088
Des Moines, IA$60,082
Raleigh, NC$60,076
Atlanta, GA$59,984
Battle Creek, MI$59,966
Salt Lake City, UT$59,947
Lancaster, PA$59,855
Harrisburg, PA$59,770
Kansas City, MO$59,708
Champaign, IL$59,696
Kansas City, KS$59,696
Fort Worth, TX$59,690
Columbus, OH$59,680
Boca Raton, FL$59,666
Pittsburgh, PA$59,641
Richmond, VA$59,617
Indianapolis, IN$59,604
Cleveland, OH$59,598
Las Vegas, NV$59,525
Cincinnati, OH$59,525
Petersburg, VA$59,433
Huntsville, AL$59,341
Lansing, MI$59,300
Lebanon, PA$59,292
Pueblo, CO$59,286
Appleton, WI$59,267
Buffalo, NY$59,243
Dayton, OH$59,225
Racine, WI$59,212
Charlotte, NC$59,206
Saint Louis, MO$59,188
York, PA$59,151
Elkhart, IN$59,151
Gastonia, NC$59,139
Billings, MT$59,125
Beaumont, TX$59,108
Lorain, OH$59,096
Benton Harbor, MI$59,084
Toledo, OH$59,071
Binghamton, NY$59,041
Rock Hill, SC$59,035
Rockford, IL$59,004
Springfield, IL$58,979
Elyria, OH$58,973
Fargo, ND$58,973
Flagstaff, AZ$58,930
Fort Lauderdale, FL$58,894
Duluth, MN$58,857
Miami, FL$58,857
Cheyenne, WY$58,814
Grand Forks, ND$58,814
Bangor, ME$58,679
Cedar Rapids, IA$58,612
Durham, NC$58,586
Louisville, KY$58,581
Grand Rapids, MI$58,569
Hialeah, FL$58,563
Casper, WY$58,477
Scranton, PA$58,404
New Orleans, LA$58,385
Virginia Beach, VA$58,379
Akron, OH$58,349
Peoria, IL$58,269
Sarasota, FL$58,257
Nashville, TN$58,214
Omaha, NE$58,214
Green Bay, WI$58,214
Baton Rouge, LA$58,183
Charleston, SC$58,171
Jamestown, NY$58,140
Davenport, IA$58,140
Tucson, AZ$58,110
Saint Petersburg, FL$58,073
Tampa, FL$58,061
Evansville, IN$58,024
Port Arthur, TX$58,024
Bradenton, FL$57,999
Santa Fe, NM$57,889
Orlando, FL$57,779
Clearwater, FL$57,760
Canton, OH$57,632
La Crosse, WI$57,632
Albuquerque, NM$57,595
Newport News, VA$57,589
High Point, NC$57,571
Ogden, UT$57,546
Corpus Christi, TX$57,497
Norfolk, VA$57,460
Laramie, WY$57,460
Rock Island, IL$57,424
Saginaw, MI$57,411
Jacksonville, FL$57,405
Salisbury, NC$57,393
Boise, ID$57,381
Moline, IL$57,350
Fort Myers, FL$57,332
Memphis, TN$57,319
Tulsa, OK$57,289
Waterloo, IA$57,252
Spartanburg, SC$57,191
Lincoln, NE$57,160
Fort Wayne, IN$57,148
Provo, UT$57,142
Cedar Falls, IA$57,068
San Antonio, TX$57,044
Greensboro, NC$57,019
South Bend, IN$57,013
Savannah, GA$56,946
Muskegon, MI$56,921
Birmingham, AL$56,915
Winston Salem, NC$56,885
Lake Charles, LA$56,737
Anderson, IN$56,725
Lexington, KY$56,707
Augusta, GA$56,688
Greenville, SC$56,688
Lima, OH$56,639
Wichita, KS$56,633
Tuscaloosa, AL$56,633
Columbia, SC$56,578
Springfield, OH$56,566
Asheville, NC$56,468
Bloomington, IN$56,425
Knoxville, TN$56,204
Shreveport, LA$56,198
Wilmington, NC$56,119
Roanoke, VA$56,119
Topeka, KS$56,008
Frankfort, KY$56,002
Oklahoma City, OK$55,959
Chillicothe, OH$55,935
Longview, TX$55,929
Melbourne, FL$55,923
Sioux Falls, SD$55,825
Mobile, AL$55,819
Terre Haute, IN$55,794
Altoona, PA$55,757
Amarillo, TX$55,714
Killeen, TX$55,696
Fayetteville, AR$55,647
Chattanooga, TN$55,629
Sioux City, IA$55,574
Idaho Falls, ID$55,561
Lynchburg, VA$55,512
Gainesville, FL$55,433
Portsmouth, OH$55,402
Little Rock, AR$55,390
Lafayette, LA$55,365
Youngstown, OH$55,365
Daytona Beach, FL$55,328
Clarksville, TN$55,322
Pensacola, FL$55,316
Temple, TX$55,312
Hopkinsville, KY$55,132
Erie, PA$55,120
Florence, SC$55,096
Charleston, WV$54,998
Great Falls, MT$54,967
Macon, GA$54,881
Tallahassee, FL$54,875
Fayetteville, NC$54,863
Waco, TX$54,851
Helena, MT$54,808
Pine Bluff, AR$54,785
Vincennes, IN$54,710
Lubbock, TX$54,685
Alamogordo, NM$54,649
Twin Falls, ID$54,593
Rapid City, SD$54,575
Jackson, MS$54,465
Huntington, WV$54,460
Greenville, MS$54,459
Parkersburg, WV$54,396
Montgomery, AL$54,385
Wichita Falls, TX$54,324
Springfield, MO$54,324
Biloxi, MS$54,293
Monroe, LA$54,232
Johnstown, PA$54,189
Sumter, SC$54,165
Columbus, GA$54,158
Pascagoula, MS$54,042
Abilene, TX$54,042
Kingsport, TN$53,883
Albany, GA$53,883
Gulfport, MS$53,864
Alexandria, LA$53,662
Fort Smith, AR$53,509
El Paso, TX$53,344
Las Cruces, NM$53,068
Harlingen, TX$52,912
Pocatello, ID$52,903
Florence, AL$52,823
Brownsville, TX$52,811
Mcallen, TX$52,682
Dothan, AL$52,596
Columbus, MS$52,233
Altus, OK$51,947
Lawton, OK$51,831
Pierre, SD$51,610
What Skills Can Increase an It Service Management Lead's Salary?
Demanded Skills for the Role:
Customer Service (Mentioned in 42.04% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Office (Mentioned in 1.11% Job Postings): Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Food Service (Mentioned in 0.82% Job Postings): The foodservice or catering industry includes the businesses, institutions, and companies which prepare meals outside the home.
Mastering certain specialized skills can lead to a significant increase in pay.
Here are examples of skills and the potential impact they can have on an It Service Management Lead's salary.
Customer Communications: Can increase your salary by up to 21%.
Sales Training: Can increase your salary by up to 20%.
Innovation: Can increase your salary by up to 18%.
It Service Management Lead Salary by Industry: Top Paying Sectors
For It Service Management Lead roles, the industry you choose can affect earning potential
by as much as 50% (the gap between the highest and lowest paying industries).
Data shows that the Hospitality & Leisure and Edu., Gov't. & Nonprofit
sectors offer the strongest compensation, at 25% above the average.
In contrast, It Service Management Lead positions in Insurance or Energy & Utilities typically offer lower base pay,
as these industries often view It Service Management Lead as a support function rather than a direct revenue driver.
The top paying industries for an It Service Management Lead
Industry Sector
Average Annual Salary
Average Hourly Rate
Pay vs.Avg
Hospitality & Leisure
$76,573
$37.0
25%
Edu., Gov't. & Nonprofit
$73,510
$35.0
20%
Pharmaceuticals
$72,285
$35.0
18%
Financial Services
$70,447
$34.0
15%
MFG Durable
$68,609
$33.0
12%
How Education impacts an It Service Management Lead's Salary?
Your level of education can impact your salary potential.
While many It Service Management Leads enter the field with a Bachelor's Degree degree,
higher education can lead to more specialized and higher-paying roles.
According to our 100% employer-reported salary data,
the median salary for an It Service Management Lead with a Bachelor's Degree is between
$60,798
and $65,018).
It Service Management Lead Salaries by Degree Level
It Service Management Lead Salary: Hourly Rate, Weekly Pay, and Monthly Pay
Understanding how an It Service Management Lead's annual salary breaks down can help with budgeting.
Below, you can see the average hourly rate, weekly pay, and monthly pay for this role.
Use the buttons to switch between different pay periods.
Hourly
Monthly
Weekly
Yearly
Table View
Last Updated on September 01, 2026
$56,434
Average$61,258/year
$69,316
$4,703
Average$5,105/month
$5,776
$1,085
Average$1,178/week
$1,333
$27
Average$29/hour
$33
Annual Salary
Monthly Pay
Weekly Pay
Hourly Wage
75th Percentile
$69,316
$5,776
$1,333
$33
Average
$61,258
$5,105
$1,178
$29
25th Percentile
$56,434
$4,703
$1,085
$27
Salaries of Jobs related to It Service Management Lead
Head of IT Vendor Management$253,050
IT Service Management Director$204,350
IT Vendor Management Manager$133,290
IT Vendor Management Analyst IV$132,349
IT Service Management Consultant$100,516
IT Service Continuity Management Analyst$91,033
IT Service Management Analyst$86,573
IT Service Desk Team Lead$80,383
It Service Management Specialist$79,256
IT Service Desk Lead$78,032
It Service Delivery Lead$61,611
Salary Trends for It Service Management Lead
Salaries for an It Service Management Lead can change over time,
reflecting shifts in market demand and the overall economy.
The median salary decreased from $46,161 in 2023
to around $46,009 in 2025,
reflecting changes in demand, location, experience, and the wider economy.
For a detailed analysis of It Service Management Lead salary trends,
.
Average Annual Salary of It Service Management Lead Over Time
$???
$46,161
$46,298
$46,009
$???
$???
2022
2023
2024
2025
2026
2027
Year
Average Annual Salary
2022
View More
2023
$46,161
2024
$46,298
2025
$46,009
2026
View More
2027
View More
Most common benefits for It Service Management Lead
Social Security
401 (k)
Disability
Healthcare
Pension
Time Off (days)
Common company salaries for It Service Management Lead
Here are companies hiring for It Service Management Lead and their salaries, click below for more details.
C$128,509/per year
C R Bard IncBiotechnologythe United States
H$124,697/per year
Henry Schein CanadaBiotechnologythe United States
N$123,899/per year
Nordex IncBiotechnologythe United States
N$120,416/per year
Nipro CorpBiotechnologythe United States
E$115,870/per year
EnovisBiotechnologythe United States
A$114,553/per year
Advanced Research Projects Agency - EnergyBiotechnologythe United States
M$112,110/per year
MiniMed IncBiotechnologythe United States
L$111,500/per year
Labcorp Drug DevelopmentBiotechnologythe United States
L$110,229/per year
Life Technologies CorpBiotechnologythe United States
Z$106,224/per year
Zimmer BiometBiotechnologythe United States
P$103,077/per year
Promontory TherapeuticsBiotechnologythe United States
S$102,181/per year
Steris PLCBiotechnologythe United States
G$97,274/per year
Gavin Conferences Pty LtdBiotechnologythe United States
E$94,764/per year
Endeavor BioMedicinesBiotechnologythe United States
R$94,402/per year
Replay Holdings LLCBiotechnologythe United States
P$94,235/per year
Pleno IncBiotechnologythe United States
S$93,666/per year
Simulaids IncBiotechnologythe United States
N$88,880/per year
NOIRLab/CASBiotechnologythe United States
O$86,468/per year
Onward TechnologyBiotechnologythe United States
L$84,895/per year
LED Medical Diagnostics IncBiotechnologythe United States
E$84,682/per year
Eyeco LtdBiotechnologythe United States
P$84,523/per year
PaerosolBiotechnologythe United States
I$83,525/per year
IONIQ Sciences IncBiotechnologythe United States
S$82,815/per year
Stateside PPEBiotechnologythe United States
D$82,041/per year
Digi BioBiotechnologythe United States
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FAQ about It Service Management Lead
1. What industry pays the highest salary for It Service Management Lead?
The Hospitality & Leisure industry offers the highest average compensation for It Service Management Lead roles,
with salaries approximately 25% above the market median.
Where Does Our Salary Data Come From?
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
