Service Desk Analyst II Salary in the United States
How much does a Service Desk Analyst II make in the United States?
As of September 01, 2026, the average salary for a Service Desk Analyst II in the United States is $57,775 per year, which breaks down to an hourly rate of $28.
However, a Service Desk Analyst II's salary can vary significantly. Here’s a look at the typical salary range:
Top Earners (90th percentile): $70,398
Majority Range (25th-75th percentile): $51,998 to $64,382
Key Factors That Influence Service Desk Analyst II Salaries
A Service Desk Analyst II's salary isn't a fixed number. It's shaped by several important factors.
Below, we'll explore how your years of experience, geographic location, education
and company size
can directly affect your earning potential.
How Experience Level Affects Service Desk Analyst Salaries?
Experience is a primary driver of a Service Desk Analyst II's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
How Do Service Desk Analyst II Salaries Vary from State to State?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Service Desk Analyst IIs. For example, consider the average annual salaries in these key locations:
District of Columbia: $63,968.
California: $63,725.
Massachusetts: $62,876.
District of Columbia$63,968
California$63,725
Massachusetts$62,876
Washington$62,645
New Jersey$62,622
Alaska$62,541
Connecticut$61,744
New York$61,420
Hawaii$60,386
Rhode Island$59,901
Maryland$59,571
Minnesota$59,121
Colorado$58,947
Illinois$58,890
Oregon$58,670
Delaware$58,508
New Hampshire$58,407
Virginia$58,179
Pennsylvania$57,515
Nevada$57,180
North Dakota$57,070
Michigan$56,896
Wisconsin$56,833
Vermont$56,706
Texas$56,353
Maine$56,330
Arizona$56,296
Ohio$56,255
Georgia$55,724
Indiana$55,458
Wyoming$55,406
Utah$55,325
Iowa$55,290
Kansas$55,013
Louisiana$54,932
North Carolina$54,903
Missouri$54,892
Florida$54,666
Montana$54,545
Nebraska$54,429
Kentucky$54,366
South Carolina$54,135
Tennessee$53,990
Idaho$53,933
New Mexico$53,511
Oklahoma$53,418
Alabama$53,078
South Dakota$52,506
Arkansas$52,194
West Virginia$52,026
Mississippi$51,523
Top Paying Cities for Service Desk Analyst IIs
Salaries can also vary between different cities.
Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay.
Here are a few examples of average annual salaries in different U.S. cities:
San Jose: $72,871
San Francisco: $72,073
Oakland: $70,554
San Jose, CA$72,871
San Francisco, CA$72,073
Oakland, CA$70,554
New York, NY$66,521
Paramus, NJ$65,712
Queens Village, NY$65,709
Passaic, NJ$65,654
Bergenfield, NJ$65,649
Stamford, CT$65,522
Huntington, NY$65,498
Newark, NJ$65,072
Bridgeport, CT$64,950
Vallejo, CA$64,835
New Brunswick, NJ$64,812
Petaluma, CA$64,777
Middlesex, NJ$64,667
Somerset, NJ$64,627
Santa Cruz, CA$64,552
Boston, MA$64,199
Monterey, CA$63,996
Seattle, WA$63,864
Santa Rosa, CA$63,852
Los Angeles, CA$63,835
Juneau, AK$63,685
Washington, DC$63,621
Orange, CA$63,416
Santa Ana, CA$63,263
Long Beach, CA$63,205
Anaheim, CA$63,194
Anchorage, AK$63,165
Santa Maria, CA$62,992
Everett, WA$62,980
Danbury, CT$62,777
Bremerton, WA$62,697
Tacoma, WA$62,489
New Suffolk, NY$62,488
Sacramento, CA$62,472
Santa Barbara, CA$62,408
Trenton, NJ$62,345
San Diego, CA$62,345
Brockton, MA$62,281
Fairbanks, AK$62,139
Lompoc, CA$61,992
Lowell, MA$61,945
Ventura, CA$61,934
Nashua, NH$61,923
Stockton, CA$61,917
Modesto, CA$61,495
Poughkeepsie, NY$61,368
Olympia, WA$61,258
Kennewick, WA$61,258
New Haven, CT$61,235
Lawrence, MA$61,027
Hartford, CT$60,970
Riverside, CA$60,958
New Bedford, MA$60,900
Richland, WA$60,900
Bakersfield, CA$60,819
San Bernardino, CA$60,796
New Britain, CT$60,790
Atlantic City, NJ$60,790
New London, CT$60,767
Norwich, CT$60,750
Portsmouth, NH$60,738
Boulder, CO$60,616
Portland, OR$60,536
Worcester, MA$60,530
Minneapolis, MN$60,351
Philadelphia, PA$60,270
Honolulu, HI$60,080
Saint Paul, MN$60,052
Vineland, NJ$60,039
Providence, RI$59,872
Chicago, IL$59,704
Bellingham, WA$59,635
Springfield, MA$59,589
Baltimore, MD$59,571
Chico, CA$59,427
Pittsfield, MA$59,271
Manchester, NH$59,161
Spokane, WA$58,907
Denver, CO$58,901
Albany, NY$58,630
Troy, NY$58,607
Nassau, NY$58,545
Schenectady, NY$58,485
Wilmington, DE$58,439
Burlington, VT$58,358
Salem, OR$58,335
Portland, ME$58,156
Yakima, WA$58,098
Rochester, MN$57,919
Reno, NV$57,890
Fresno, CA$57,890
Milwaukee, WI$57,838
Detroit, MI$57,780
Ann Arbor, MI$57,771
Allentown, PA$57,763
Colorado Springs, CO$57,665
Syracuse, NY$57,636
Carson City, NV$57,636
Houston, TX$57,555
Eugene, OR$57,526
Gary, IN$57,457
Springfield, OR$57,411
Bismarck, ND$57,399
Galveston, TX$57,359
Medford, OR$57,272
Fort Collins, CO$57,249
Concord, NH$57,220
Austin, TX$57,203
Mesa, AZ$57,081
Reading, PA$57,076
Phoenix, AZ$57,070
Dallas, TX$57,052
Saint Cloud, MN$56,997
Madison, WI$56,920
Utica, NY$56,764
Rochester, NY$56,671
Des Moines, IA$56,665
Raleigh, NC$56,660
Atlanta, GA$56,573
Battle Creek, MI$56,556
Salt Lake City, UT$56,538
Lancaster, PA$56,452
Harrisburg, PA$56,371
Kansas City, MO$56,313
Champaign, IL$56,301
Kansas City, KS$56,301
Fort Worth, TX$56,296
Columbus, OH$56,286
Boca Raton, FL$56,272
Pittsburgh, PA$56,249
Richmond, VA$56,226
Indianapolis, IN$56,215
Cleveland, OH$56,209
Las Vegas, NV$56,140
Cincinnati, OH$56,140
Petersburg, VA$56,053
Huntsville, AL$55,966
Lansing, MI$55,928
Lebanon, PA$55,920
Pueblo, CO$55,914
Appleton, WI$55,897
Buffalo, NY$55,874
Dayton, OH$55,856
Racine, WI$55,845
Charlotte, NC$55,839
Saint Louis, MO$55,822
York, PA$55,787
Elkhart, IN$55,787
Gastonia, NC$55,776
Billings, MT$55,762
Beaumont, TX$55,747
Lorain, OH$55,735
Benton Harbor, MI$55,724
Toledo, OH$55,712
Binghamton, NY$55,683
Rock Hill, SC$55,677
Rockford, IL$55,648
Springfield, IL$55,625
Elyria, OH$55,620
Fargo, ND$55,620
Flagstaff, AZ$55,579
Fort Lauderdale, FL$55,545
Duluth, MN$55,510
Miami, FL$55,510
Cheyenne, WY$55,469
Grand Forks, ND$55,469
Bangor, ME$55,342
Cedar Rapids, IA$55,279
Durham, NC$55,254
Louisville, KY$55,250
Grand Rapids, MI$55,238
Hialeah, FL$55,233
Casper, WY$55,152
Scranton, PA$55,082
New Orleans, LA$55,065
Virginia Beach, VA$55,059
Akron, OH$55,030
Peoria, IL$54,955
Sarasota, FL$54,944
Nashville, TN$54,903
Omaha, NE$54,903
Green Bay, WI$54,903
Baton Rouge, LA$54,874
Charleston, SC$54,863
Jamestown, NY$54,834
Davenport, IA$54,834
Tucson, AZ$54,805
Saint Petersburg, FL$54,770
Tampa, FL$54,759
Evansville, IN$54,724
Port Arthur, TX$54,724
Bradenton, FL$54,701
Santa Fe, NM$54,597
Orlando, FL$54,493
Clearwater, FL$54,476
Canton, OH$54,354
La Crosse, WI$54,354
Albuquerque, NM$54,320
Newport News, VA$54,314
High Point, NC$54,297
Ogden, UT$54,273
Corpus Christi, TX$54,227
Norfolk, VA$54,193
Laramie, WY$54,193
Rock Island, IL$54,158
Saginaw, MI$54,146
Jacksonville, FL$54,141
Salisbury, NC$54,129
Boise, ID$54,117
Moline, IL$54,089
Fort Myers, FL$54,071
Memphis, TN$54,060
Tulsa, OK$54,031
Waterloo, IA$53,996
Spartanburg, SC$53,938
Lincoln, NE$53,909
Fort Wayne, IN$53,898
Provo, UT$53,892
Cedar Falls, IA$53,823
San Antonio, TX$53,800
Greensboro, NC$53,777
South Bend, IN$53,771
Savannah, GA$53,707
Muskegon, MI$53,684
Birmingham, AL$53,678
Winston Salem, NC$53,650
Lake Charles, LA$53,511
Anderson, IN$53,499
Lexington, KY$53,482
Augusta, GA$53,465
Greenville, SC$53,465
Lima, OH$53,418
Wichita, KS$53,413
Tuscaloosa, AL$53,413
Columbia, SC$53,361
Springfield, OH$53,349
Asheville, NC$53,257
Bloomington, IN$53,216
Knoxville, TN$53,008
Shreveport, LA$53,002
Wilmington, NC$52,927
Roanoke, VA$52,927
Topeka, KS$52,823
Frankfort, KY$52,817
Oklahoma City, OK$52,777
Chillicothe, OH$52,754
Longview, TX$52,748
Melbourne, FL$52,742
Sioux Falls, SD$52,650
Mobile, AL$52,644
Terre Haute, IN$52,621
Altoona, PA$52,586
Amarillo, TX$52,546
Killeen, TX$52,529
Fayetteville, AR$52,482
Chattanooga, TN$52,465
Sioux City, IA$52,413
Idaho Falls, ID$52,402
Lynchburg, VA$52,355
Gainesville, FL$52,280
Portsmouth, OH$52,251
Little Rock, AR$52,240
Lafayette, LA$52,217
Youngstown, OH$52,217
Daytona Beach, FL$52,182
Clarksville, TN$52,176
Pensacola, FL$52,170
Temple, TX$52,166
Hopkinsville, KY$51,997
Erie, PA$51,986
Florence, SC$51,962
Charleston, WV$51,870
Great Falls, MT$51,841
Macon, GA$51,760
Tallahassee, FL$51,754
Fayetteville, NC$51,743
Waco, TX$51,731
Helena, MT$51,691
Pine Bluff, AR$51,669
Vincennes, IN$51,598
Lubbock, TX$51,575
Alamogordo, NM$51,541
Twin Falls, ID$51,489
Rapid City, SD$51,471
Jackson, MS$51,367
Huntington, WV$51,363
Greenville, MS$51,362
Parkersburg, WV$51,303
Montgomery, AL$51,292
Wichita Falls, TX$51,235
Springfield, MO$51,235
Biloxi, MS$51,206
Monroe, LA$51,148
Johnstown, PA$51,107
Sumter, SC$51,084
Columbus, GA$51,079
Pascagoula, MS$50,969
Abilene, TX$50,969
Kingsport, TN$50,819
Albany, GA$50,819
Gulfport, MS$50,801
Alexandria, LA$50,611
Fort Smith, AR$50,466
El Paso, TX$50,310
Las Cruces, NM$50,050
Harlingen, TX$49,903
Pocatello, ID$49,894
Florence, AL$49,819
Brownsville, TX$49,807
Mcallen, TX$49,686
Dothan, AL$49,605
Columbus, MS$49,262
Altus, OK$48,993
Lawton, OK$48,883
Pierre, SD$48,675
What Skills Can Increase a Service Desk Analyst II's Salary?
Demanded Skills for the Role:
Troubleshooting (Mentioned in 10.42% Job Postings): Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
Operating System (Mentioned in 3.31% Job Postings): Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.
Computer Systems (Mentioned in 1.99% Job Postings): A computer system is a set of integrated devices that input, output, process, and store data and information. Computer systems are currently built around at least one digital processing device.
Mastering certain specialized skills can lead to a significant increase in pay.
Here are examples of skills and the potential impact they can have on a Service Desk Analyst II's salary.
Insight: Can increase your salary by up to 8%.
Leadership: Can increase your salary by up to 5%.
Collaboration: Can increase your salary by up to 4%.
Service Desk Analyst II Salary by Industry: Top Paying Sectors
For Service Desk Analyst II roles, the industry you choose can affect earning potential
by as much as 20% (the gap between the highest and lowest paying industries).
Data shows that the Aerospace & Defense and Biotechnology
sectors offer the strongest compensation, at 10% above the average.
In contrast, Service Desk Analyst positions in Transportation or Telecom typically offer lower base pay,
as these industries often view Service Desk Analyst II as a support function rather than a direct revenue driver.
The top paying industries for a Service Desk Analyst II
Industry Sector
Average Annual Salary
Average Hourly Rate
Pay vs.Avg
Aerospace & Defense
$63,552
$31.0
10%
Biotechnology
$63,552
$31.0
10%
Business Services
$63,552
$31.0
10%
Chemicals
$63,552
$31.0
10%
Construction
$63,552
$31.0
10%
How Education impacts a Service Desk Analyst II's Salary?
Your level of education can impact your salary potential.
While many Service Desk Analyst IIs enter the field with a No Diploma degree,
higher education can lead to more specialized and higher-paying roles.
According to our 100% employer-reported salary data,
the median salary for a Service Desk Analyst II with a No Diploma is between
$55,233
and $58,558).
Service Desk Analyst II Salary: Hourly Rate, Weekly Pay, and Monthly Pay
Understanding how a Service Desk Analyst II's annual salary breaks down can help with budgeting.
Below, you can see the average hourly rate, weekly pay, and monthly pay for this role.
Use the buttons to switch between different pay periods.
Hourly
Monthly
Weekly
Yearly
Table View
Last Updated on September 01, 2026
$51,998
Average$57,775/year
$64,382
$4,333
Average$4,815/month
$5,365
$1,000
Average$1,111/week
$1,238
$25
Average$28/hour
$31
Annual Salary
Monthly Pay
Weekly Pay
Hourly Wage
75th Percentile
$64,382
$5,365
$1,238
$31
Average
$57,775
$4,815
$1,111
$28
25th Percentile
$51,998
$4,333
$1,000
$25
Salaries of Jobs related to Service Desk Analyst II
Service Desk Support Analyst$64,594
Senior Service Desk Analyst$63,633
IT Service Desk Analyst$60,721
Associate Service Desk Analyst$60,069
Service Desk$59,607
Help Desk Analyst II$59,490
Clinical Service Desk Analyst$59,151
Help Desk User Support II$58,963
Service Desk Technician II$57,979
Service Desk Analyst$56,731
Service Desk Analyst I$50,986
Salary Trends for Service Desk Analyst II
Salaries for a Service Desk Analyst II can change over time,
reflecting shifts in market demand and the overall economy.
The median salary decreased from $56,058 in 2023
to around $55,620 in 2025,
reflecting changes in demand, location, experience, and the wider economy.
For a detailed analysis of Service Desk Analyst II salary trends,
.
Average Annual Salary of Service Desk Analyst II Over Time
$???
$56,058
$55,948
$55,620
$???
$???
2022
2023
2024
2025
2026
2027
Year
Average Annual Salary
2022
View More
2023
$56,058
2024
$55,948
2025
$55,620
2026
View More
2027
View More
Most common benefits for Service Desk Analyst II
Social Security
401 (k)
Disability
Healthcare
Pension
Time Off (days)
Common company salaries for Service Desk Analyst II
Here are companies hiring for Service Desk Analyst II and their salaries, click below for more details.
C$128,509/per year
C R Bard IncBiotechnologythe United States
H$124,697/per year
Henry Schein CanadaBiotechnologythe United States
N$123,899/per year
Nordex IncBiotechnologythe United States
N$120,416/per year
Nipro CorpBiotechnologythe United States
E$115,870/per year
EnovisBiotechnologythe United States
A$114,553/per year
Advanced Research Projects Agency - EnergyBiotechnologythe United States
M$112,110/per year
MiniMed IncBiotechnologythe United States
L$111,500/per year
Labcorp Drug DevelopmentBiotechnologythe United States
L$110,229/per year
Life Technologies CorpBiotechnologythe United States
Z$106,224/per year
Zimmer BiometBiotechnologythe United States
P$103,077/per year
Promontory TherapeuticsBiotechnologythe United States
S$102,181/per year
Steris PLCBiotechnologythe United States
G$97,274/per year
Gavin Conferences Pty LtdBiotechnologythe United States
E$94,764/per year
Endeavor BioMedicinesBiotechnologythe United States
R$94,402/per year
Replay Holdings LLCBiotechnologythe United States
P$94,235/per year
Pleno IncBiotechnologythe United States
S$93,666/per year
Simulaids IncBiotechnologythe United States
N$88,880/per year
NOIRLab/CASBiotechnologythe United States
O$86,468/per year
Onward TechnologyBiotechnologythe United States
L$84,895/per year
LED Medical Diagnostics IncBiotechnologythe United States
E$84,682/per year
Eyeco LtdBiotechnologythe United States
P$84,523/per year
PaerosolBiotechnologythe United States
I$83,525/per year
IONIQ Sciences IncBiotechnologythe United States
S$82,815/per year
Stateside PPEBiotechnologythe United States
D$82,041/per year
Digi BioBiotechnologythe United States
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FAQ about Service Desk Analyst II
1. What industry pays the highest salary for Service Desk Analyst II?
The Aerospace & Defense industry offers the highest average compensation for Service Desk Analyst II roles,
with salaries approximately 10% above the market median.
Where Does Our Salary Data Come From?
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
