User Support Technician Salary in the United States
How much does an User Support Technician make in the United States?
As of September 01, 2026, the average salary for an User Support Technician in the United States is $51,876 per year, which breaks down to an hourly rate of $25.
However, an User Support Technician's salary can vary significantly. Here’s a look at the typical salary range:
Top Earners (90th percentile): $59,896
Majority Range (25th-75th percentile): $46,253 to $56,074
Key Factors That Influence User Support Technician Salaries
An User Support Technician's salary isn't a fixed number. It's shaped by several important factors.
Below, we'll explore how your years of experience, geographic location, education
and company size
can directly affect your earning potential.
How Experience Level Affects User Support Technician Salaries?
Experience is a primary driver of an User Support Technician's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
How Do User Support Technician Salaries Vary from State to State?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract User Support Technicians. For example, consider the average annual salaries in these key locations:
District of Columbia: $57,437.
California: $57,219.
Massachusetts: $56,457.
District of Columbia$57,437
California$57,219
Massachusetts$56,457
Washington$56,249
New Jersey$56,229
Alaska$56,156
Connecticut$55,440
New York$55,150
Hawaii$54,221
Rhode Island$53,785
Maryland$53,490
Minnesota$53,085
Colorado$52,929
Illinois$52,877
Oregon$52,680
Delaware$52,535
New Hampshire$52,444
Virginia$52,239
Pennsylvania$51,643
Nevada$51,342
North Dakota$51,243
Michigan$51,088
Wisconsin$51,031
Vermont$50,916
Texas$50,600
Maine$50,579
Arizona$50,548
Ohio$50,512
Georgia$50,035
Indiana$49,796
Wyoming$49,749
Utah$49,677
Iowa$49,646
Kansas$49,397
Louisiana$49,324
North Carolina$49,298
Missouri$49,288
Florida$49,085
Montana$48,976
Nebraska$48,873
Kentucky$48,816
South Carolina$48,608
Tennessee$48,478
Idaho$48,426
New Mexico$48,048
Oklahoma$47,965
Alabama$47,659
South Dakota$47,145
Arkansas$46,865
West Virginia$46,715
Mississippi$46,263
Top Paying Cities for User Support Technicians
Salaries can also vary between different cities.
Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay.
Here are a few examples of average annual salaries in different U.S. cities:
San Jose: $65,431
San Francisco: $64,715
Oakland: $63,351
San Jose, CA$65,431
San Francisco, CA$64,715
Oakland, CA$63,351
New York, NY$59,730
Paramus, NJ$59,003
Queens Village, NY$59,001
Passaic, NJ$58,952
Bergenfield, NJ$58,947
Stamford, CT$58,833
Huntington, NY$58,812
Newark, NJ$58,428
Bridgeport, CT$58,319
Vallejo, CA$58,215
New Brunswick, NJ$58,195
Petaluma, CA$58,164
Middlesex, NJ$58,065
Somerset, NJ$58,029
Santa Cruz, CA$57,961
Boston, MA$57,645
Monterey, CA$57,463
Seattle, WA$57,344
Santa Rosa, CA$57,334
Los Angeles, CA$57,318
Juneau, AK$57,183
Washington, DC$57,126
Orange, CA$56,941
Santa Ana, CA$56,804
Long Beach, CA$56,753
Anaheim, CA$56,742
Anchorage, AK$56,716
Santa Maria, CA$56,561
Everett, WA$56,550
Danbury, CT$56,368
Bremerton, WA$56,296
Tacoma, WA$56,109
New Suffolk, NY$56,108
Sacramento, CA$56,094
Santa Barbara, CA$56,037
Trenton, NJ$55,980
San Diego, CA$55,980
Brockton, MA$55,923
Fairbanks, AK$55,795
Lompoc, CA$55,663
Lowell, MA$55,621
Ventura, CA$55,611
Nashua, NH$55,601
Stockton, CA$55,596
Modesto, CA$55,217
Poughkeepsie, NY$55,103
Olympia, WA$55,004
Kennewick, WA$55,004
New Haven, CT$54,984
Lawrence, MA$54,797
Hartford, CT$54,745
Riverside, CA$54,735
New Bedford, MA$54,683
Richland, WA$54,683
Bakersfield, CA$54,610
San Bernardino, CA$54,589
New Britain, CT$54,584
Atlantic City, NJ$54,584
New London, CT$54,563
Norwich, CT$54,548
Portsmouth, NH$54,537
Boulder, CO$54,427
Portland, OR$54,356
Worcester, MA$54,351
Minneapolis, MN$54,190
Philadelphia, PA$54,117
Honolulu, HI$53,946
Saint Paul, MN$53,921
Vineland, NJ$53,910
Providence, RI$53,759
Chicago, IL$53,609
Bellingham, WA$53,547
Springfield, MA$53,505
Baltimore, MD$53,490
Chico, CA$53,360
Pittsfield, MA$53,220
Manchester, NH$53,121
Spokane, WA$52,893
Denver, CO$52,888
Albany, NY$52,644
Troy, NY$52,623
Nassau, NY$52,568
Schenectady, NY$52,514
Wilmington, DE$52,473
Burlington, VT$52,400
Salem, OR$52,379
Portland, ME$52,219
Yakima, WA$52,167
Rochester, MN$52,006
Reno, NV$51,980
Fresno, CA$51,980
Milwaukee, WI$51,933
Detroit, MI$51,881
Ann Arbor, MI$51,873
Allentown, PA$51,866
Colorado Springs, CO$51,778
Syracuse, NY$51,752
Carson City, NV$51,752
Houston, TX$51,679
Eugene, OR$51,653
Gary, IN$51,591
Springfield, OR$51,549
Bismarck, ND$51,539
Galveston, TX$51,503
Medford, OR$51,425
Fort Collins, CO$51,404
Concord, NH$51,378
Austin, TX$51,363
Mesa, AZ$51,254
Reading, PA$51,248
Phoenix, AZ$51,243
Dallas, TX$51,228
Saint Cloud, MN$51,178
Madison, WI$51,108
Utica, NY$50,968
Rochester, NY$50,885
Des Moines, IA$50,880
Raleigh, NC$50,875
Atlanta, GA$50,797
Battle Creek, MI$50,782
Salt Lake City, UT$50,766
Lancaster, PA$50,688
Harrisburg, PA$50,616
Kansas City, MO$50,564
Champaign, IL$50,553
Kansas City, KS$50,553
Fort Worth, TX$50,548
Columbus, OH$50,539
Boca Raton, FL$50,527
Pittsburgh, PA$50,507
Richmond, VA$50,486
Indianapolis, IN$50,476
Cleveland, OH$50,470
Las Vegas, NV$50,408
Cincinnati, OH$50,408
Petersburg, VA$50,330
Huntsville, AL$50,252
Lansing, MI$50,218
Lebanon, PA$50,211
Pueblo, CO$50,206
Appleton, WI$50,190
Buffalo, NY$50,169
Dayton, OH$50,154
Racine, WI$50,144
Charlotte, NC$50,138
Saint Louis, MO$50,123
York, PA$50,092
Elkhart, IN$50,092
Gastonia, NC$50,082
Billings, MT$50,069
Beaumont, TX$50,055
Lorain, OH$50,045
Benton Harbor, MI$50,035
Toledo, OH$50,024
Binghamton, NY$49,998
Rock Hill, SC$49,993
Rockford, IL$49,967
Springfield, IL$49,946
Elyria, OH$49,941
Fargo, ND$49,941
Flagstaff, AZ$49,905
Fort Lauderdale, FL$49,874
Duluth, MN$49,843
Miami, FL$49,843
Cheyenne, WY$49,806
Grand Forks, ND$49,806
Bangor, ME$49,692
Cedar Rapids, IA$49,635
Durham, NC$49,613
Louisville, KY$49,609
Grand Rapids, MI$49,599
Hialeah, FL$49,594
Casper, WY$49,521
Scranton, PA$49,459
New Orleans, LA$49,443
Virginia Beach, VA$49,438
Akron, OH$49,412
Peoria, IL$49,345
Sarasota, FL$49,334
Nashville, TN$49,298
Omaha, NE$49,298
Green Bay, WI$49,298
Baton Rouge, LA$49,272
Charleston, SC$49,262
Jamestown, NY$49,236
Davenport, IA$49,236
Tucson, AZ$49,210
Saint Petersburg, FL$49,179
Tampa, FL$49,168
Evansville, IN$49,137
Port Arthur, TX$49,137
Bradenton, FL$49,116
Santa Fe, NM$49,023
Orlando, FL$48,930
Clearwater, FL$48,914
Canton, OH$48,805
La Crosse, WI$48,805
Albuquerque, NM$48,774
Newport News, VA$48,769
High Point, NC$48,753
Ogden, UT$48,733
Corpus Christi, TX$48,691
Norfolk, VA$48,660
Laramie, WY$48,660
Rock Island, IL$48,629
Saginaw, MI$48,618
Jacksonville, FL$48,613
Salisbury, NC$48,603
Boise, ID$48,592
Moline, IL$48,566
Fort Myers, FL$48,551
Memphis, TN$48,541
Tulsa, OK$48,515
Waterloo, IA$48,483
Spartanburg, SC$48,432
Lincoln, NE$48,406
Fort Wayne, IN$48,395
Provo, UT$48,390
Cedar Falls, IA$48,328
San Antonio, TX$48,307
Greensboro, NC$48,286
South Bend, IN$48,281
Savannah, GA$48,224
Muskegon, MI$48,203
Birmingham, AL$48,198
Winston Salem, NC$48,173
Lake Charles, LA$48,048
Anderson, IN$48,037
Lexington, KY$48,022
Augusta, GA$48,006
Greenville, SC$48,006
Lima, OH$47,965
Wichita, KS$47,960
Tuscaloosa, AL$47,960
Columbia, SC$47,913
Springfield, OH$47,902
Asheville, NC$47,819
Bloomington, IN$47,783
Knoxville, TN$47,596
Shreveport, LA$47,591
Wilmington, NC$47,524
Roanoke, VA$47,524
Topeka, KS$47,430
Frankfort, KY$47,425
Oklahoma City, OK$47,389
Chillicothe, OH$47,368
Longview, TX$47,363
Melbourne, FL$47,358
Sioux Falls, SD$47,275
Mobile, AL$47,270
Terre Haute, IN$47,249
Altoona, PA$47,218
Amarillo, TX$47,181
Killeen, TX$47,166
Fayetteville, AR$47,124
Chattanooga, TN$47,109
Sioux City, IA$47,062
Idaho Falls, ID$47,052
Lynchburg, VA$47,010
Gainesville, FL$46,943
Portsmouth, OH$46,917
Little Rock, AR$46,906
Lafayette, LA$46,886
Youngstown, OH$46,886
Daytona Beach, FL$46,855
Clarksville, TN$46,849
Pensacola, FL$46,844
Temple, TX$46,841
Hopkinsville, KY$46,689
Erie, PA$46,678
Florence, SC$46,657
Charleston, WV$46,574
Great Falls, MT$46,549
Macon, GA$46,476
Tallahassee, FL$46,471
Fayetteville, NC$46,460
Waco, TX$46,450
Helena, MT$46,414
Pine Bluff, AR$46,394
Vincennes, IN$46,331
Lubbock, TX$46,310
Alamogordo, NM$46,279
Twin Falls, ID$46,232
Rapid City, SD$46,217
Jackson, MS$46,123
Huntington, WV$46,119
Greenville, MS$46,118
Parkersburg, WV$46,065
Montgomery, AL$46,056
Wichita Falls, TX$46,004
Springfield, MO$46,004
Biloxi, MS$45,978
Monroe, LA$45,926
Johnstown, PA$45,890
Sumter, SC$45,869
Columbus, GA$45,864
Pascagoula, MS$45,765
Abilene, TX$45,765
Kingsport, TN$45,630
Albany, GA$45,630
Gulfport, MS$45,615
Alexandria, LA$45,444
Fort Smith, AR$45,314
El Paso, TX$45,174
Las Cruces, NM$44,940
Harlingen, TX$44,809
Pocatello, ID$44,800
Florence, AL$44,733
Brownsville, TX$44,722
Mcallen, TX$44,614
Dothan, AL$44,541
Columbus, MS$44,233
Altus, OK$43,991
Lawton, OK$43,892
Pierre, SD$43,706
What Skills Can Increase an User Support Technician's Salary?
Demanded Skills for the Role:
Troubleshooting (Mentioned in 11.55% Job Postings): Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
Installation (Mentioned in 2.29% Job Postings): The action or process of installing someone or something, or of being installed. the act of installing the state of being installed, something that is installed for use.
Customer Support (Mentioned in 1.35% Job Postings): Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.
Mastering certain specialized skills can lead to a significant increase in pay.
Here are examples of skills and the potential impact they can have on an User Support Technician's salary.
Initiative: Can increase your salary by up to 11%.
Attention to Detail: Can increase your salary by up to 6%.
Team Operations: Can increase your salary by up to 5%.
User Support Technician Salary by Industry: Top Paying Sectors
For User Support Technician roles, the industry you choose can affect earning potential
by as much as 100% (the gap between the highest and lowest paying industries).
Data shows that the Software & Networking and Aerospace & Defense
sectors offer the strongest compensation, at 50% above the average.
In contrast, User Support Technician positions in Retail & Wholesale or Transportation typically offer lower base pay,
as these industries often view User Support Technician as a support function rather than a direct revenue driver.
The top paying industry for an User Support Technician
Industry Sector
Average Annual Salary
Average Hourly Rate
Pay vs.Avg
Software & Networking
$77,814
$37.0
50%
How Education impacts an User Support Technician's Salary?
Your level of education can impact your salary potential.
While many User Support Technicians enter the field with a No Diploma degree,
higher education can lead to more specialized and higher-paying roles.
According to our 100% employer-reported salary data,
the median salary for an User Support Technician with a No Diploma is between
$45,006
and $48,081).
User Support Technician Salary: Hourly Rate, Weekly Pay, and Monthly Pay
Understanding how an User Support Technician's annual salary breaks down can help with budgeting.
Below, you can see the average hourly rate, weekly pay, and monthly pay for this role.
Use the buttons to switch between different pay periods.
Hourly
Monthly
Weekly
Yearly
Table View
Last Updated on September 01, 2026
$46,253
Average$51,876/year
$56,074
$3,854
Average$4,323/month
$4,673
$889
Average$998/week
$1,078
$22
Average$25/hour
$27
Annual Salary
Monthly Pay
Weekly Pay
Hourly Wage
75th Percentile
$56,074
$4,673
$1,078
$27
Average
$51,876
$4,323
$998
$25
25th Percentile
$46,253
$3,854
$889
$22
Salaries of Jobs related to User Support Technician
IT User Support$80,101
End User Support$77,798
EHR User Support Specialist$72,949
User Support Analyst$72,298
Computer User Support Specialist$72,085
End User Support Technician$69,734
End User Support Specialist$62,245
End User Technician$58,639
User Support Specialist I$58,372
IT User Support Specialist$57,771
User Support Specialist$57,021
Salary Trends for User Support Technician
Salaries for an User Support Technician can change over time,
reflecting shifts in market demand and the overall economy.
The median salary decreased from $52,235 in 2023
to around $51,540 in 2025,
reflecting changes in demand, location, experience, and the wider economy.
For a detailed analysis of User Support Technician salary trends,
.
Average Annual Salary of User Support Technician Over Time
$???
$52,235
$51,832
$51,540
$???
$???
2022
2023
2024
2025
2026
2027
Year
Average Annual Salary
2022
View More
2023
$52,235
2024
$51,832
2025
$51,540
2026
View More
2027
View More
Most common benefits for User Support Technician
Social Security
401 (k)
Disability
Healthcare
Pension
Time Off (days)
Common company salaries for User Support Technician
Here are companies hiring for User Support Technician and their salaries, click below for more details.
C$128,509/per year
C R Bard IncBiotechnologythe United States
H$124,697/per year
Henry Schein CanadaBiotechnologythe United States
N$123,899/per year
Nordex IncBiotechnologythe United States
N$120,416/per year
Nipro CorpBiotechnologythe United States
E$115,870/per year
EnovisBiotechnologythe United States
A$114,553/per year
Advanced Research Projects Agency - EnergyBiotechnologythe United States
M$112,110/per year
MiniMed IncBiotechnologythe United States
L$111,500/per year
Labcorp Drug DevelopmentBiotechnologythe United States
L$110,229/per year
Life Technologies CorpBiotechnologythe United States
Z$106,224/per year
Zimmer BiometBiotechnologythe United States
P$103,077/per year
Promontory TherapeuticsBiotechnologythe United States
S$102,181/per year
Steris PLCBiotechnologythe United States
G$97,274/per year
Gavin Conferences Pty LtdBiotechnologythe United States
E$94,764/per year
Endeavor BioMedicinesBiotechnologythe United States
R$94,402/per year
Replay Holdings LLCBiotechnologythe United States
P$94,235/per year
Pleno IncBiotechnologythe United States
S$93,666/per year
Simulaids IncBiotechnologythe United States
N$88,880/per year
NOIRLab/CASBiotechnologythe United States
O$86,468/per year
Onward TechnologyBiotechnologythe United States
L$84,895/per year
LED Medical Diagnostics IncBiotechnologythe United States
E$84,682/per year
Eyeco LtdBiotechnologythe United States
P$84,523/per year
PaerosolBiotechnologythe United States
I$83,525/per year
IONIQ Sciences IncBiotechnologythe United States
S$82,815/per year
Stateside PPEBiotechnologythe United States
D$82,041/per year
Digi BioBiotechnologythe United States
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FAQ about User Support Technician
1. What industry pays the highest salary for User Support Technician?
The Software & Networking industry offers the highest average compensation for User Support Technician roles,
with salaries approximately 50% above the market median.
Where Does Our Salary Data Come From?
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
