Provide technical assistance, support and troubleshooting for Consumer and Business customers including but not limited to Consumer and Business Online Banking, Remote Deposit Capture, ATM Debit Card inquiries, Mobile Banking, General Account Inquiries, and password resets for various systems.
November 09, 2022
Understand ITIL (Information Technology Infrastructure Library) framework and functions.
December 18, 2022
Hands-on and able to work in multi-disciplinary teams (department colleagues, business functions) or demonstrate equivalence.
January 20, 2023
Manage the operations of the branch along with the training, mentoring, and coaching of the teller team while acting as a leader in sales, operations and client service.
March 06, 2023
Prepare and send renewal and midterm certificates of insurance, evidence of property insurance, auto ID cards and other proofs of insurance.
March 26, 2023
Assist in the Pre-Renewal process (90-day renewal letters, order loss runs, exposure workbooks, renewal applications, premium comparisons, create renewal proposals and sending automatic renewals) for Sr.
March 31, 2023
Follow-up with carriers for acknowledgement, status and potential escalation for pending claims.
April 21, 2023