Communicate Corporate, Unit and Team goals with direct reports and reinforce/monitor behavior that further technical and customer service performance expectations.
February 05, 2023
File review, audits, reports and complaints) along with coach and counsel employees on performance in a responsive and timely manner.
March 19, 2023
Resolve a variety of customer service issues through communication and interaction.
May 01, 2023
Leads a team of claims professionals to ensure the unit is efficiently resolving claims matters through established best practices, accurately reserving in a timely manner, issuing payments, and making complex coverage determinations while maintaining a commitment to outstanding customer service and achieving compliance goals.
January 02, 2023
Calculates and assigns timely and appropriate reserves to claims.
January 12, 2023
Gathers important compliance/claims processing information to be presented at team meetings.
March 09, 2023
Provides guidance, leadership, and/or technical expertise for liability and risk based reviews and special projects.
April 18, 2023