Greet each customer in a professional and courteous manner.
August 26, 2021
Greets and assists customers by phone or in person, schedules vehicles for estimates, checks in vehicles, delivers and picks up vehicles and/or customers and sends 'thank you' cards and/or follow up calls to customer upon completion and delivery of vehicle.
August 28, 2021
Prepare a complete and accurate estimate of cost for labor and parts.
September 21, 2021
Communicates customer updates on repair status and progress of vehicle.
November 06, 2021
Prepares various reports and updates including morning reports, rental updates, call center updates, write-offs/collections, Advisor pay reports and production list.
November 28, 2021
Answer customer questions and be able to explain repair needs of their vehicle.
January 09, 2022
Provide the consumer with the most expeditious and high quality repair available.
January 14, 2022