How much does a Customer Care Lead make? The average Customer Care Lead salary is $45,407 as of April 26, 2022, but the salary range typically falls between $40,518 and $50,005. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
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What does a Customer Care Lead do?
Customer Care Lead
Demonstrate English language competency in both oral and written communication modes for both internal and external communications, especially in repair order work and troubleshooting activities.
August 19, 2021
Provides escalating support to Customer Care Team, providing mentoring and coaching to the Customer Care Center employees as needed and monitoring associates to ensure incoming and outgoing phone and other contacts are addressed according to Company goals.
September 12, 2021
Handle all calls in a professional manner and uses independent judgment to provide options and resolution with each customer.
October 17, 2021
Create both technical and interpersonal skills training that contribute to a culture of learning at the contact centers.
November 16, 2021
Answers customer inquiries, including incoming queue calls when scheduled to resolve customer concerns.
December 04, 2021
Support training of employees by reviewing training resources, instructing and assisting with workstation setup and distributing reference material to streamline transition of new hires into department functions.
January 13, 2022
Assist with department initiatives by participating in assigned projects and assuming supervisory duties as required to support delivery of effective client and customer care programs and ensure team alignment with business goals.
January 19, 2022
Customer Care Lead Salary in Major Cities
This chart shows the salary comparison for Customer Care Lead between major cities. San Francisco City consistently ranks #1 as of April 26, 2022. Click on the chart to see the detail salary data for Customer Care Lead in each city.
Customer Care Lead Salary by State
- Alaska
- Alabama
- Arkansas
- Arizona
- California
- Colorado
- Connecticut
- District of Columbia
- Delaware
- Florida
- Georgia
- Hawaii
- Iowa
- Idaho
- Illinois
- Indiana
- Kansas
- Kentucky
- Louisiana
- Massachusetts
- Maryland
- Maine
- Michigan
- Minnesota
- Missouri
- Mississippi
- Montana
- North Carolina
- North Dakota
- Nebraska
- New Hampshire
- New Jersey
- New Mexico
- Nevada
- New York
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Virginia
- Vermont
- Washington
- Wisconsin
- West Virginia
- Wyoming
Customer Care Lead Salary by City
Click to see the salary for Customer Care Lead in these major U.S. cities.
| City Name | Average Salary |
|---|---|
| San Francisco, CA | $56,759 |
| Washington, DC | $50,547 |
| Miami, FL | $44,204 |
| Chicago, IL | $48,172 |
| Boston, MA | $51,160 |
| New York, NY | $54,625 |
| Dallas, TX | $45,112 |
If you'd like know Customer Care Lead Salary in other cities, then please select a city in
Average Salary Range for Customer Care Lead
Average Base Salary
Core compensation
40518
50005
Average Total Cash Compensation
Includes base and annual incentives
What is the average salary for Customer Care Lead in 2022?
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Care Lead in the United States. The base salary for Customer Care Lead ranges from $40,518 to $50,005 with the average base salary of $45,407. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $41,604 to $53,172 with the average total cash compensation of $47,370.
View Average Salary for Customer Care Lead as table
| Average Salary | Average Salary Range | |
|---|---|---|
| Base Salary | $45,407 | $40,518 - $50,005 |
| Bonus | $1,963 | $1,086 - $3,167 |
| Total Pay | $47,370 | $41,604 - $53,172 |
* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.
* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.
Estimate Salary for Customer Care Lead online for free
Salary.com Estimate Salary Tool provides free, accurate and real-time salary for thousands of careers. Please enter the following pay factors for Customer Care Lead, to get a real-time salary target. If you want to get more detailed salary information, please view Professional Salary Report
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Comments about Customer Care Lead
What's the difference between Customer Care Team Lead and Customer Care Lead?
According to our latest salary estimation on April 26, 2022. The average salary of Customer Care Lead is $45,407, and the average salary of Customer Care Team Lead is $0. The average salary of Customer Care Team Lead is lower than Customer Care Lead. ( 2022-04-26 salary.com )
I am a Customer Care Lead, which location’s salary is higher, San Bernardino, CA or Arlington, MA?
Arlington, MA typically sees higher pay than San Bernardino, CA for Customer Care Lead. a Customer Care Lead Salary in Arlington, MA is $51,160 as of April 26, 2022; a Customer Care Lead Salary in San Bernardino, CA is $48,374 as of April 26, 2022. ( 2022-04-26 salary.com )
Customer Care Lead Frequently Asked Questions
Why does the salary of a Customer Care Lead vary from city to city?
The cost of living is tied to salaries. If the expenses are higher in a particular city, then the wage level will be higher as well to afford the people can opportunity to live there. This is why you're always going to make more money in New York City for example, than in a small town. ( 2022-04-26 salary.com )
What are the Pay Factors for Customer Care Lead?
Salary ranges for a Customer Care Lead can vary widely, depending on the city and several other pay factors, including (but not limited to) education level, certifications, additional skills, and work experience. Click here to view Eight Factors That Can Affect Your Pay ( 2022-04-26 salary.com )
How the Pay Factors Influence Your Pay?
Salaries are ultimately dictated by the position being applied to, and hiring company, but there are several important pay factors that come into play based on your individual history that could impact your value to the company. Salary.com's Personal Salary Report will analyze these factors for you to help you maximize your earning potential. ( 2022-04-26 salary.com )
Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role
Last Update: April 26, 2022