How much does a Customer Care Lead make? The average Customer Care Lead salary is $43,937 as of October 28, 2020, but the salary range typically falls between $39,207 and $48,387. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
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What does a Customer Care Lead do?
Customer Care Lead
Works cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.
December 11, 2019
Answers customer inquiries, including incoming queue calls when scheduled to resolve customer concerns.
March 15, 2020
Manage all time keeping in Kronos for agent scheduling and administers appropriate progressive disciplinary action if infractions are recorded.
April 24, 2020
Handle all calls in a professional manner and uses independent judgment to provide options and resolution with each customer.
May 15, 2020
Create both technical and interpersonal skills training that contribute to a culture of learning at the contact centers.
May 24, 2020
Assist with department initiatives by participating in assigned projects and assuming supervisory duties as required to support delivery of effective client and customer care programs and ensure team alignment with business goals.
June 29, 2020
Monitor and evaluate agent calls for quality assurance and compliance through establish quality assurance programs.
June 29, 2020
Customer Care Lead Salary in Major Cities
This chart shows the salary comparison for Customer Care Lead between major cities. San Francisco City consistently ranks #1 as of October 28, 2020. Click on the chart to see the detail salary data for Customer Care Lead in each city.
Customer Care Lead Salary by State
- Alaska
- Alabama
- Arkansas
- Arizona
- California
- Colorado
- Connecticut
- District of Columbia
- Delaware
- Florida
- Georgia
- Hawaii
- Iowa
- Idaho
- Illinois
- Indiana
- Kansas
- Kentucky
- Louisiana
- Massachusetts
- Maryland
- Maine
- Michigan
- Minnesota
- Missouri
- Mississippi
- Montana
- North Carolina
- North Dakota
- Nebraska
- New Hampshire
- New Jersey
- New Mexico
- Nevada
- New York
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Virginia
- Vermont
- Washington
- Wisconsin
- West Virginia
- Wyoming
Customer Care Lead Salary by City
Click to see the salary for Customer Care Lead in these major U.S. cities.
| City Name | Average Salary |
|---|---|
| San Francisco, CA | $54,921 |
| Washington, DC | $48,911 |
| Miami, FL | $42,773 |
| Chicago, IL | $46,612 |
| Boston, MA | $49,504 |
| New York, NY | $52,856 |
| Dallas, TX | $43,652 |
If you'd like know Customer Care Lead Salary in other cities, then please select a city in
Average Salary Range for Customer Care Lead
Average Base Salary
Core compensation
39207
48387
Average Total Cash Compensation
Includes base and annual incentives
What is the average salary for Customer Care Lead in 2020?
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Care Lead in the United States. The base salary for Customer Care Lead ranges from $39,207 to $48,387 with the average base salary of $43,937. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $40,257 to $51,452 with the average total cash compensation of $45,833.
View Average Salary for Customer Care Lead as table
| Average Salary | Average Salary Range | |
|---|---|---|
| Base Salary | $43,937 | $39,207 - $48,387 |
| Bonus | $1,895 | $1,049 - $3,066 |
| Total Pay | $45,833 | $40,257 - $51,452 |
* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.
* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.
Estimate Salary for Customer Care Lead online for free
Salary.com Estimate Salary Tool provides free, accurate and real-time salary for thousands of careers. Please enter the following pay factors for Customer Care Lead, to get a real-time salary target. If you want to get more detailed salary information, please view Professional Salary Report
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39207
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Comments about Customer Care Lead
What's the difference between Customer Care Team Leader and Customer Care Lead?
According to our latest salary estimation on October 28, 2020. The average salary of Customer Care Lead is $43,937, and the average salary of Customer Care Team Leader is $52,400. The average salary of Customer Care Team Leader is higher than Customer Care Lead. ( 2020-10-28 salary.com )
I am a Customer Care Lead, which location’s salary is higher, Barnstable, MA or New Britain, CT?
New Britain, CT typically sees higher pay than Barnstable, MA for Customer Care Lead. a Customer Care Lead Salary in New Britain, CT is $47,453 as of October 28, 2020; a Customer Care Lead Salary in Barnstable, MA is $46,333 as of October 28, 2020. ( 2020-10-28 salary.com )
Customer Care Lead Frequently Asked Questions
Why does the salary of a Customer Care Lead vary from city to city?
The cost of living is tied to salaries. If the expenses are higher in a particular city, then the wage level will be higher as well to afford the people can opportunity to live there. This is why you're always going to make more money in New York City for example, than in a small town. ( 2020-10-28 salary.com )
What are the Pay Factors for Customer Care Lead?
Salary ranges for a Customer Care Lead can vary widely, depending on the city and several other pay factors, including (but not limited to) education level, certifications, additional skills, and work experience. Click here to view Eight Factors That Can Affect Your Pay ( 2020-10-28 salary.com )
How the Pay Factors Influence Your Pay?
Salaries are ultimately dictated by the position being applied to, and hiring company, but there are several important pay factors that come into play based on your individual history that could impact your value to the company. Salary.com's Personal Salary Report will analyze these factors for you to help you maximize your earning potential. ( 2020-10-28 salary.com )
Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role
Last Update: October 28, 2020