Building a stronger conduit to Product Marketing and Product Management, in order to represent the voice of the customer in all new product and enhancement road map activities.
September 02, 2021
Actively participate in development of campaign from ideation through to client approval and performance analysis in a mix of supporting and leading roles.
October 05, 2021
Developing and implementing outreach and communication events, campaigns, strategies and informational materials to promote CS programs, products and services via a combination of personal contacts, brochures, mass mailings, public presentations, special events, web interface, press releases, newsletter articles and fact sheets.
December 06, 2021
Understands the underlying drivers of client/customer satisfaction and delivers exceptional customer service by observing, listening, interacting and following up with client/customer alerts to ensure satisfaction and issue resolution.
December 08, 2021
Lead customer satisfaction programs and related initiatives such as Net Promoter Score (NPS) as assigned by the General Manager, by identifying areas of opportunity and provide reporting on metrics to advise of progress and recommendations for improvement.
December 15, 2021
Manage and improve online content and enhance ecommerce by using PPC, SEO, Google Analytics, email campaigns, blogs, forums, and other social media to generate leads and increase web visibility and traffic.
January 15, 2022