Requires ability to communicate clearly and concisely through written and verbal communications with all groups (peers, end users, vendors and management).
January 16, 2020
Install, configure and test workstation hardware and peripherals including video cards, modems, network interface cards, hard drives, tape drives and other PC peripherals.
February 11, 2020
Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure.
April 08, 2020
Documenting all information required to transition the support of new and refreshed technologies from architecture/Tier IV support to operational/Tier II support, in alignment with the production implementation of the solution.
April 18, 2020
Provide engineering support and advanced technical operational support to the Defense Information Systems Network by installing and configuring network systems, diagnosing hardware / software faults, solving technical and applications problems, over the phone, in person, or logging into the device.
April 19, 2020
Monitor all of the global servers, applications, network devices and connections along with customer traffic, using specific custom built tools.
May 02, 2020
Understand and work within established Service Level Agreements (SLA) to ensure timely response.
June 15, 2020