Install, configure, and troubleshoot all network equipment, routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors, such as Cisco, Extreme, HP, Meraki, Netgear, SonicWALL, UniFi.
February 01, 2023
Manages the preparation of reports, CDRLs, specifications, procedures, technical documentation updates, recommendations, analysis, plans, schedules, and cost estimates as directed by the ILS Manager.
November 10, 2022
Provides briefings to the Lead Systems Engineer, ILS Manager, Program Manager, and customer personnel regarding the status of engineering analysis and investigations and, if applicable, recommendations for system improvements.
November 15, 2022
Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration including product integration with other manufacturer's products.
January 09, 2023
Performs daily equipment performance checks and maintenance records/logs, including installation configurations in checklists and diagrams and updating company maintenance modules.
February 11, 2023
Assist users with mobile communication devices (mobile phones, broadband cards, Blackberrys, and laptops) with incident support tickets.
February 12, 2023
Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction.
March 03, 2023