Produce and update documentation to process, drawings and monitoring system.
June 12, 2020
Adhere to defined quality guidelines for customer communication.
July 30, 2020
Communicate with Property Staff providing outage updates, requesting power confirmations, providing office support and working with them on escalated resident issues.
August 22, 2020
Resolve or escalate customer issues or questions within the established and acceptable timeframe.
August 31, 2020
Lead selected corporate meetings, conferences, conference calls, and planning as required.
September 02, 2020
Participate in Corporate continuous improvement initiatives to enhance client service, efficiency, and profitability.
September 26, 2020
Provide direction in procedure and product support guidance to our customers, Tier1 agents, and NOC Technicians and create call logs and update all cases within the established timeframe.
October 01, 2020