Average Salary for Jobs with Ticketing/Tracking Skills

Manages and oversees the team responsible for providing internal customer and solution services to bank branch employees. Designs and develops policies and procedures to maximize efficiency and limit response time. Defines and monitors service quality metrics to identify areas of improvement. Monitors and evaluates branch requests to identify knowledge gaps and make training suggestions. Requires ... View job details

Responsible for providing internal customer and solution services to bank branch employees. Serves as the point of contact to guide and assist branch staff with product information, operational policies, and transaction processes. Responds to questions and resolves cases by researching bank procedures and/or regulatory governance. Escalates issues internally as necessary. Completes call tracking a... View job details

Responsible for providing internal customer and solution services to bank branch employees. Serves as the point of contact to guide and assist branch staff with product information, operational policies, and transaction processes. Responds to questions and resolves cases by researching bank procedures and/or regulatory governance. Escalates issues internally as necessary. Completes call tracking a... View job details

Supervises the team responsible for providing internal customer and solution services to bank branch employees. Ensures correct and accurate information is given to branch staff regarding product information, operational policies, and transaction processes. Monitors service quality metrics to identify improvement areas and ensure timely case resolution. Assists with more complex questions or issue... View job details

Responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others ... View job details