The salary of a Chat Support Representative I in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of January 01, 2025, the average annual salary for a Chat Support Representative I in the United States is $44,423. Salary.com reports that pay typically ranges from $39,380 to $50,762, with most professionals earning between $34,789 and $56,533.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $50,762 | $4,230 | $976 | $24 |
| Average | $44,423 | $3,702 | $854 | $21 |
| 25th Percentile | $39,380 | $3,282 | $757 | $19 |
An entry-level Chat Support Representative I with less than 1 year of experience earns about $44,078. With 1-2 years of experience, the average salary increases to $44,078. For 2-4 years of experience, the pay typically rises to $44,078. Senior-level professionals with 5-8 years of experience earn around $44,078, and those with over 8 years of experience can expect an average of $44,078.
| Levels | Salary |
|---|---|
| Entry Level Chat Support Representative I | $44,078 |
| Intermediate Level Chat Support Representative I | $44,078 |
| Senior Level Chat Support Representative I | $44,078 |
| Specialist Level Chat Support Representative I | $44,078 |
| Expert Level Chat Support Representative I | $44,078 |
| Entry Level | 1% |
| Mid Level | 1% |
| Senior Level | 1% |
| Top Level | 1% |
| Experienced | 1% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of January 01, 2025, our research reveals a significant shift in Chat Support Representative I compensation over the past six years. For example, the median salary increased from $41,523 in 2023 to approximately $41,601 in 2024. (For a detailed analysis of Chat Support Representative I salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Chat Support Representative I information for you to search for. Click on search button below to see Chat Support Representative I job openings or enter a new job title here.
Here are companies hiring for Chat Support Representative I and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $44,423 | 63.0% | ||
| Bonus | $2,794 | 4.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $3,612 | 5.1% | ||
| 401K/403B | $1,983 | 2.8% | ||
| Disability | $944 | 1.3% | ||
| Healthcare | $8,352 | 11.9% | ||
| Pension | $2,550 | 3.6% | ||
| Time Off | $5,811 | 8.2% | ||
| Total Compensation | $70,470 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| High School | 36.8% |
| Associates | 15.8% |
| Bachelors | 47.4% |
What Am I Worth?
The average annual salary of Chat Support Representative I is $44,423. In case you are finding an easy salary calculator, the average hourly pay of Chat Support Representative I is $21; the average weekly pay of Chat Support Representative I is $854; the average monthly pay of Chat Support Representative I is $3,702.
A Chat Support Representative I's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Chat Support Representative I earns the most in San Jose, CA, where the annual salary of a Chat Support Representative I is $55,751.
The highest pay for Chat Support Representative I is $56,533.
The lowest pay for Chat Support Representative I is $34,789.
Chat Support Representative I responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a Chat Support Representative I ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, Chat Support Representative I typically reports to a supervisor or manager. The Chat Support Representative I works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Chat Support Representative I typically requires 1-3 years of related experience.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Store Management: Store management is the activity of running and monitoring all operations in a store. Its main responsibilities include working with employees, creating work schedules, communicating with suppliers, and dealing with customer complaints.
Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
