Sample Job Description for Call Center Representative I -Outbound
Job Description Management
A sample job description outlines the essential duties, responsibilities, and requirements of a specific role within an organization. It provides a clear and concise summary of what the job entails, the expectations for the position, the qualifications, and skills and competencies required to perform the job successfully.
An accurate, well-written job description example can attract qualified candidates and ensure that both the employer and employee have a clear understanding of the role. It can also serve as a basis for performance evaluations and career development plans.
Additionally, sample job descriptions are helpful in other areas of HR, such as to determine pay structure, create a sound job architecture, and ensure legal compliance with labor laws and regulations.
Matching the right person with the right background and skills to the appropriate role is critical to the success of any organization and it starts with an accurate job description.
Our job description management solution, JobArchitect, simplifies the process of creating and maintaining job descriptions, and helps companies accurately communicate a job’s required skills so that you can hire right and perform better.
Call Center Representative I -Outbound Job Overview
Call Center Representative I -Outbound Job Description Sample
Initiates calls to current and potential customers to sell and upsell products and services.
JOB LEVEL
A01
EDUCATION/DEGREE
High School Diploma or Technical Certificate
REPORTS TO
Supervisor
Salary Range
BASE 50%
$38,800
TOTAL 50%
$41,800
Job Responsibilities for Call Center Representative I -Outbound
Uses standard scripts and procedures to promote products and services. Processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information.
Search Job Openings
View Job Description Templates of Similar Jobs
| Job Title | Job Description | |
|---|---|---|
| 1 | Entry Employment Representative | The Entry Employment Representative contacts potential candidates and confirms interview schedules. Assists in the recruitment of potential employees via recruiting website, employee referrals, on-site recruiting and other sources. Being an Entry Employment Representative performs exit interviews and processes change of employee status. Makes offers and conducts orientation for new employees. In addition, Entry Employment Representative may require an associate's degree of human resources. Typically reports to a supervisor or manager. Being an Entry Employment Representative works on projects/matters of limited complexity in a support role. Work is closely managed. Working as an Entry Employment Representative typically requires 0-2 years of related experience. |
| 2 | Traffic Operations Support Associate I | The Traffic Operations Support Associate I is responsible for all aspects of logging orders, routing, shipping, and tracking of outbound orders. Responsible for providing clerical support to the traffic function for an organization. Being a Traffic Operations Support Associate I prepares and verifies relative documents like bills of lading. Contacts transporters for freight pick-up and ensures that cargo is routed appropriately. In addition, Traffic Operations Support Associate I requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. Being a Traffic Operations Support Associate I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. |
| 3 | Sales Team Supervisor | The Sales Team Supervisor recommends changes to current sales techniques or procedures based on team performance and new selling techniques. Supervises and coordinates the daily activities of sales representatives engaged in promoting and selling a product by phone or mail. Being a Sales Team Supervisor typically reports to a manager. May require a bachelor's degree in business. The Sales Team Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as a Sales Team Supervisor typically requires 3-5 years experience in the related area as an individual contributor. |
| 4 | Traffic /Shipping Coordinator II | The Traffic /Shipping Coordinator II is responsible for all aspects of logging orders, routing, shipping, and tracking of outbound orders. Responsible for providing clerical support to the traffic function for an organization. Being a Traffic /Shipping Coordinator II prepares and verifies relative documents like bills of lading. Contacts transporters for freight pick-up and ensures that cargo is routed appropriately. In addition, Traffic /Shipping Coordinator II requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. Being a Traffic /Shipping Coordinator II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Working as a Traffic /Shipping Coordinator II typically requires 1-3 years of related experience. |
| 5 | Entry Materials Planner | The Entry Materials Planner documents overall material need, including all codes, brands, and contact information necessary to process orders. Reviews blueprints and product specifications to accurately determine amount of materials needed. Being an Entry Materials Planner requires ability to understand engineering documents and work closely with members of the engineering team. Adjusts amounts for existing inventory and for orders of conventional sizes. In addition, Entry Materials Planner requires a high school degree. Typically reports to a supervisor or manager. Being an Entry Materials Planner may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. |
Call Center Representative I -Outbound Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Products And Services | Level 1 |
| Customer Focus | Level 2 |
| Attention to Detail | Level 2 |
