Sample Job Description for Outbound Call Center Supervisor, Sr.
Job Description Management
A sample job description outlines the essential duties, responsibilities, and requirements of a specific role within an organization. It provides a clear and concise summary of what the job entails, the expectations for the position, the qualifications, and skills and competencies required to perform the job successfully.
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Outbound Call Center Supervisor, Sr. Job Overview
Outbound Call Center Supervisor, Sr. Job Description Sample
Supervises outbound call center operations and agents that sell products or services to new and existing customers.
JOB LEVEL
M01
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Manager or Head of a Unit/Department
Salary Range
BASE 50%
$80,800
TOTAL 50%
$100,400
Job Responsibilities for Outbound Call Center Supervisor, Sr.
Monitors metrics and targets for call volume, sales, and timeliness. Responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Prepares staff work schedules to ensure coverage and coordinate training.
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Outbound Call Center Supervisor, Sr. Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Planning and Organizing | Level 3 |
| Coaching Others | Level 4 |
| Leadership | Level 3 |
