Manages the maintenance, construction, repair, and refurbishment operations of one or more facilities or properties.
Implements policies and procedures that ensure the optimal functioning of buildings, grounds, and associated equipment. Monitors daily building operations of all systems, including mechanical, electrical, plumbing, HVAC, safety, and waste management to ensure reliability. Tracks work orders for quality, adherence to service standards, and budgeted guidelines. Directs training of managers, supervisors, and employees in best practices for maintenance work, service and safety standards, and local laws and regulations. Oversees vendors or contractors engaged for construction projects.
Job Title | Job Description | |
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1 | Custodian I | The Custodian I uses cleaning tools and other products to create a clean, healthy environment. Cleans and maintains buildings, facilities, and equipment. Being a Custodian I may need to have basic maintenance skills. Removes and disposes trash, recycling, and other waste following the appropriate policies. In addition, Custodian I may require a high school diploma. Typically reports to a supervisor or manager. Being a Custodian I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. |
2 | Custodian II | The Custodian II uses cleaning tools and other products to create a clean, healthy environment. Cleans and maintains buildings, facilities, and equipment. Being a Custodian II may have basic maintenance skills and make minor repairs in the facility. Removes and disposes trash, recycling, and other waste following the appropriate policies. In addition, Custodian II may require a high school diploma. Typically reports to a supervisor or manager. Being a Custodian II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Custodian II typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. |
3 | Facilities Operations Manager | The Facilities Operations Manager develops maintenance policy and procedures that ensure the optimal functioning of buildings, grounds, and associated equipment. Manages the maintenance and operation of one or more facilities or properties. Being a Facilities Operations Manager manages and trains a staff of employees in the general maintenance of buildings, grounds, and equipment. Manages all building systems including mechanical, electrical, plumbing, HVAC, safety, and waste management. In addition, Facilities Operations Manager ensures facilities maintenance work follows safety standards, conforms to specifications, and that work orders are tracked and completed within the budgeted guidelines. May oversee contractors engaged for facility renovation projects. Typically requires a bachelor's degree. Typically reports to a director. The Facilities Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Facilities Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
4 | Sales Program Senior Manager | The Sales Program Senior Manager implements processes, tools, and structures to support the sales organization's operations. Manages the sales teams and supporting operations required to implement the organizational sales strategy, drive revenue growth, and accomplish financial objectives. Being a Sales Program Senior Manager monitors the industry, business environment, competitors, and customers to develop action plans for expanding and retaining the customer base. Conducts long-term and short-term goal setting for teams and individuals and uses data to measure and monitor sales processes, identify issues, and enhance performance. In addition, Sales Program Senior Manager uses customer feedback and insights to collaborate with internal stakeholders to identify and suggest new products. Builds and develops effective sales and support teams with recruiting, mentoring, and training. Participates in meetings, presentations, and demos to support or close strategic or high-value sales. Typically requires a bachelor's degree. Typically reports to a director. The Sales Program Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Working as a Sales Program Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. |
5 | Facilities Operations Supervisor | The Facilities Operations Supervisor oversees staff installing, inspecting, repairing, and maintaining building systems, including mechanical, electrical, plumbing, HVAC, safety, and waste management. Supervises and coordinates the day-to-day maintenance and support of buildings, grounds, and facilities systems. Being a Facilities Operations Supervisor schedules and supervises preventative maintenance, painting, or carpentry projects. Tracks work orders and ensures work follows established service and quality standards for completion. In addition, Facilities Operations Supervisor maintains a safe and effective working environment that complies with regulations and laws. May coordinate work to be completed by contractors and skilled trades. Typically requires an associate degree. Typically reports to a manager. The Facilities Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as a Facilities Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. |
Skills | Proficiency Level |
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Business Acumen | Level 3 |
Budgeting | Level 4 |
Planning and Organizing | Level 4 |