Sample Job Description for General Operations Manager

Job Description Management

A sample job description outlines the essential duties, responsibilities, and requirements of a specific role within an organization. It provides a clear and concise summary of what the job entails, the expectations for the position, the qualifications, and skills and competencies required to perform the job successfully.
An accurate, well-written job description example can attract qualified candidates and ensure that both the employer and employee have a clear understanding of the role. It can also serve as a basis for performance evaluations and career development plans.
Additionally, sample job descriptions are helpful in other areas of HR, such as to determine pay structure, create a sound job architecture, and ensure legal compliance with labor laws and regulations.
Matching the right person with the right background and skills to the appropriate role is critical to the success of any organization and it starts with an accurate job description.
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General Operations Manager Job Overview

General Operations Manager Job Description Sample

Manages the daily activities of an organization's operations.

JOB LEVEL
M02
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Director
Salary Range
BASE 50%
$120,190
TOTAL 50%
$131,180
Job Responsibilities for General Operations Manager

Implements company policies, procedures, and initiatives to ensure efficient operations. Monitors performance against operational goals and evaluates and enhances current operational systems. Develops reporting and auditing processes used to analyze operational effectiveness and reviews performance reports from team leaders. Coordinates operations with other functions.

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Job Title Job Description
1 Mining Manager The Mining Manager assists in staffing, outlining project plans, setting project goals/deadlines, and evaluating performance. Responsible for the overall management of mining projects. Being a Mining Manager recommends corrective action when problems are detected. Ensures the safety and health of mine workers. In addition, Mining Manager may require a bachelor's degree in area of specialty. May require certification by the MSHA. Typically reports to a head of unit/department. The Mining Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as a Mining Manager typically requires 3+ years of managerial experience.
2 Fleet Manager - Trucking & Transportation The Fleet Manager - Trucking & Transportation oversees DOT compliance and reporting as it relates to the fleet. Manages the operation and maintenance of the organization's motor vehicles. Being a Fleet Manager - Trucking & Transportation manages fleet department budgets. Develops and implements vehicle and equipment preventive maintenance programs. In addition, Fleet Manager - Trucking & Transportation develops and maintains outside vendor and service provider relationships. May require an associate's degree. Typically reports to a head of a unit/department. The Fleet Manager - Trucking & Transportation typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as a Fleet Manager - Trucking & Transportation typically requires 3+ years of managerial experience.
3 Office Operations Manager The Office Operations Manager develops and implements procedures and policies for all administrative activities. Oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Being an Office Operations Manager oversees the selection of vendors and the purchase of office equipment and supplies. Typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. In addition, Office Operations Manager coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance. May require a bachelor's degree. Typically reports to a head of a unit/department. The Office Operations Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as an Office Operations Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
4 Claim Examinations/Adjustments Manager The Claim Examinations/Adjustments Manager operates of one or more claims processing units, including the timely and proper disposition of claims in accordance with coverage amounts. Responsible for managing the insurance claims department composed of Examiners and Adjusters. Being a Claim Examinations/Adjustments Manager ensures complete and sound claim settlements, legal reviews and investigations in accordance with company policies and procedures. Oversees insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable damage. In addition, Claim Examinations/Adjustments Manager requires a bachelor's degree. Typically reports to top management. The Claim Examinations/Adjustments Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as a Claim Examinations/Adjustments Manager typically requires 3+ years of managerial experience.
5 Expeditor/Traffic Manager The Expeditor/Traffic Manager selects appropriate delivery methods to minimize delivery costs and maximize customer satisfaction. Develops and maintains transportation and distribution procedures to maximize delivery efficiency. Being an Expeditor/Traffic Manager may require a bachelor's degree. Analyzes, handles, and reviews loss and damage claims caused by accidents. In addition, Expeditor/Traffic Manager typically reports to a director. The Expeditor/Traffic Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as an Expeditor/Traffic Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.

General Operations Manager Skills & Proficiency Level

Skills Proficiency Level
Business Performance Management Level 3
Standard Operating Procedures (SOP) Level 4
Financial Acumen Level 2