Responsible for the day-to-day administration of technology vendor relationships and serves as the organization's point of contact to ensure smooth performance of operations.
Assists vendor selection by reviewing and evaluating requests for proposals and contracts. Monitors compliance with service level agreements to ensure performance/quality metrics, responsibilities, and expectations are met. Develops dashboards, reports, and presentations to track vendor performance. Proactively identifies areas where performance is at risk and collaborates with vendors to establish service quality mitigation strategies. Appropriately escalates vendor product and service issues.
Job Title | Job Description | |
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1 | Marketing Operations Analyst I | The Marketing Operations Analyst I provides assistance and advice with marketing activities and materials. Gathers, analyzes and surveys existing and potential market data for promotion and distribution for an assigned region or product. Being a Marketing Operations Analyst I typically requires a bachelor's degree. May attend, assist and support the company events related to marketing activities. In addition, Marketing Operations Analyst I typically reports to manager. Working as a Marketing Operations Analyst I typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. |
2 | Project Manager - Entry - IT | The Project Manager - Entry - IT has overall responsibility for managing scope, cost, schedule, internal staffing and outside vendors, and contractual deliverable. Manages and oversees all aspects of a technology project to ensure it is completed on-time and within budget. Being a Project Manager - Entry - IT possesses strong knowledge of technology. Prepares reports for upper management regarding status of project. In addition, Project Manager - Entry - IT typically requires a bachelor's degree or its equivalent. Typically reports to a manager. Being a Project Manager - Entry - IT gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Project Manager - Entry - IT typically requires 2 to 4 years of related experience. |
3 | Technology Project Manager V | The Technology Project Manager V has overall responsibility for managing scope, cost, schedule, internal staffing, vendors, and contractual deliverables. Manages and oversees all aspects of a technology project to ensure it is completed on-time and within budget. Being a Technology Project Manager V monitors project milestones and generate periodic status reports. Develops detailed project plans. In addition, Technology Project Manager V evaluates and manages risk. Incorporates quality measures and standards to project deliverables. Possesses strong knowledge of technology. Typically requires a bachelor's degree or equivalent. May require Project Management Certification. Typically reports to a manager or head of a unit/department. Being a Technology Project Manager V works autonomously. Goals are generally communicated in "solution" or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. Working as a Technology Project Manager V typically requires 10+ years of related experience. |
4 | Technology Project Assistant | The Technology Project Assistant prepares and maintains project documentation including project schedules, status reports, presentations, resource plans, meeting schedules, and notes. Provides administrative support and coordination to IT projects and teams. Being a Technology Project Assistant may expedite orders or deliveries of products and resources from vendors. Coordinates logistics for project activities. In addition, Technology Project Assistant typically requires an associate degree or equivalent. Typically reports to a supervisor. Being a Technology Project Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Technology Project Assistant typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. |
5 | Project Manager - Experienced - IT | The Project Manager - Experienced - IT has overall responsibility for managing scope, cost, schedule, internal staffing and outside vendors, and contractual deliverable. Manages and oversees all aspects of a technology project to ensure it is completed on-time and within budget. Being a Project Manager - Experienced - IT possesses strong knowledge of technology. Prepares reports for upper management regarding status of project. In addition, Project Manager - Experienced - IT typically requires a bachelor's degree or its equivalent. Typically reports to a manager. Being a Project Manager - Experienced - IT contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Project Manager - Experienced - IT typically requires 4 to 7 years of related experience. |
Skills | Proficiency Level |
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Risk Management | Level 1 |
Attention to Detail | Level 2 |
Time Management | Level 2 |