Supports the Program Management Office (PMO) that oversees the program and project control of an organization.
Collects data and prepares organization-wide project status analysis and reporting. Assists the individual project participants with resources and guidance for documentation, training, and best practices. Coordinates efforts to optimize cross-project resources. Participates in the financial auditing and assessment of completed projects and the development of future project roadmaps.
Job Title | Job Description | |
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1 | Office Operations Manager | The Office Operations Manager develops and implements procedures and policies for all administrative activities. Oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Being an Office Operations Manager oversees the selection of vendors and the purchase of office equipment and supplies. Typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. In addition, Office Operations Manager coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance. May require a bachelor's degree. Typically reports to a head of a unit/department. The Office Operations Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as an Office Operations Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
2 | Program Administrative Manager | The Program Administrative Manager negotiates and prepares contracts by considering the financial conditions, resources, and contractual requirements. Coordinates and monitors the scheduling, pricing, and technical performance of company programs. Being a Program Administrative Manager ensures adherence to master plans and schedules, develops solutions to program problems, and directs work of incumbents assigned to program from various departments. Develops new business and expands product line. In addition, Program Administrative Manager ensures projects are completed on time and within budget. Acts as advisor to program team regarding projects, tasks, and operations. Prepares proposals to win new programs. Requires a bachelor's degree. Typically reports to a department head. The Program Administrative Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Program Administrative Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
3 | HRIS Data Analyst III | The HRIS Data Analyst III designs, implements, and analyzes reports to determine the overall trends of the organization. Processes and analyzes employee information by using Human Resources Information Systems (HRIS). Being a HRIS Data Analyst III typically requires a bachelor's degree or its equivalent. Ensures systems integration and upgrades by collaborating and communicating with other colleagues. In addition, HRIS Data Analyst III typically reports to Manager. Being a HRIS Data Analyst III contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a HRIS Data Analyst III typically requires 4 to 7 years of related experience. |
4 | Office Operations Supervisor | The Office Operations Supervisor implements procedures and policies for all administrative activities. Oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Being an Office Operations Supervisor oversees the selection of vendors and the purchase of office equipment and supplies. Typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. In addition, Office Operations Supervisor coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance. May require a bachelor's degree. Typically reports to a manager. The Office Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as an Office Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. |
5 | Administrative Services - Clerical - Senior | The Administrative Services - Clerical - Senior gathers, compiles, and verifies information and performs data entry. Performs clerical tasks such as answering telephones, handling mail, operating office equipment and maintaining office supplies. Being an Administrative Services - Clerical - Senior requires a high school diploma or its equivalent. A wide degree of creativity and latitude is expected. In addition, Administrative Services - Clerical - Senior typically reports to a supervisor or manager. Being an Administrative Services - Clerical - Senior has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Working as an Administrative Services - Clerical - Senior typically requires 3-5 years of related experience. |
Skills | Proficiency Level |
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Business Acumen | Level 2 |
Key Performance Indicators (KPI) | Level 3 |
Process Improvement | Level 3 |