Identifies and resolves customer issues regarding service or billing.
Addresses issues of telecommunication or cable service interruption, billing inquiries and billing discrepancies. May be responsible for promoting products or services.
Job Title | Job Description | |
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1 | Entry Network Engineer | The Entry Network Engineer configures various network devices and services. Assists in the installation and maintenance of network communications. Being an Entry Network Engineer may assists network architecture design, feasibility and cost studies. Troubleshoots the network issues within established guidelines. In addition, Entry Network Engineer must have knowledge of Internet, computer, routers, switches, firewall, etc. Typically requires a bachelor's degree of computer science, or engineering or its equivalent. Typically reports to a manager. Being an Entry Network Engineer works on projects/matters of limited complexity in a support role. Work is closely managed. Working as an Entry Network Engineer typically requires 0-2 years of related experience. |
2 | Network Implementation Engineer V | The Network Implementation Engineer V conducts network architecture design, feasibility, and cost studies. Develops and deploys plans and designs of network systems that will meet an organization's requirements for performance, security, and compliance with relevant standards and regulations. Being a Network Implementation Engineer V troubleshoots network issues and develops appropriate solutions, resources, and deployment processes. Defines monitoring, maintenance, expansion, contingency, and recovery plans and strategies to ensure the network is responsive to changes in demand. In addition, Network Implementation Engineer V keeps informed of the latest technologies to enhance knowledge of networking hardware, software, and best practices. Usually is certified in vendor-specific products. Typically requires a bachelor's degree in computer science, electrical engineering or equivalent. Typically reports to a manager. Being a Network Implementation Engineer V works autonomously. Goals are generally communicated in "solution" or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. Working as a Network Implementation Engineer V typically requires 10+ years of related experience. |
3 | Account Representative, Sr. | The Account Representative, Sr. pursues relationships with potential new accounts and seeks business expansion opportunities with current clients. Develops relationships with mid-sized clients in order to increase revenue. Being an Account Representative, Sr. may visit client locations periodically to ensure client satisfaction and promote ongoing contract renewal. Has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs. In addition, Account Representative, Sr. provides sales quotations and responds to requests for proposals. Typically requires a bachelor's degree. Typically reports to a supervisor or manager. Being an Account Representative, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as an Account Representative, Sr. typically requires 2-4 years of related experience. |
4 | Intermediate Network Engineer | The Intermediate Network Engineer troubleshoots the network issues with diverse scope. Installs, maintains and evaluates network systems and communications. Being an Intermediate Network Engineer must have extensive knowledge of Internet, computer, routers, switches, firewall, etc. Typically requires a bachelor's degree of computer science, or engineering or its equivalent. Assists network architecture design, feasibility and cost studies. In addition, Intermediate Network Engineer typically reports to a manager. Being an Intermediate Network Engineer gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as an Intermediate Network Engineer typically requires 2 to 4 years of related experience. |
5 | Network Implementation Engineer IV | The Network Implementation Engineer IV conducts network architecture design, feasibility, and cost studies. Develops and deploys plans and designs of network systems that will meet an organization's requirements for performance, security, and compliance with relevant standards and regulations. Being a Network Implementation Engineer IV troubleshoots network issues and develops appropriate solutions, resources, and deployment processes. Defines monitoring, maintenance, expansion, contingency, and recovery plans and strategies to ensure the network is responsive to changes in demand. In addition, Network Implementation Engineer IV keeps informed of the latest technologies to enhance knowledge of networking hardware, software, and best practices. May be certified in vendor-specific products. Typically requires a bachelor's degree in computer science, electrical engineering or equivalent. Typically reports to a manager. Being a Network Implementation Engineer IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Working as a Network Implementation Engineer IV typically requires 7+ years of related experience. |
Skills | Proficiency Level |
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Products And Services | Level 2 |
Digital Literacy | Level 2 |
Attention to Detail | Level 2 |