Sample Job Description for Director of Communication Service Customer Support
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Director of Communication Service Customer Support Job Overview
Director of Communication Service Customer Support Job Description Sample
Directs the operations of the service delivery department for a telecommunications network.
JOB LEVEL
M04
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Top Management
Salary Range
BASE 50%
$142,700
TOTAL 50%
$177,300
Job Responsibilities for Director of Communication Service Customer Support
Ensures client service is prompt and accurate. Responsible for the design of strategic service plans and promotion of the organization's products or services.
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| 2 | Network Implementation Engineer V | The Network Implementation Engineer V conducts network architecture design, feasibility, and cost studies. Develops and deploys plans and designs of network systems that will meet an organization's requirements for performance, security, and compliance with relevant standards and regulations. Being a Network Implementation Engineer V troubleshoots network issues and develops appropriate solutions, resources, and deployment processes. Defines monitoring, maintenance, expansion, contingency, and recovery plans and strategies to ensure the network is responsive to changes in demand. In addition, Network Implementation Engineer V keeps informed of the latest technologies to enhance knowledge of networking hardware, software, and best practices. Usually is certified in vendor-specific products. Typically requires a bachelor's degree in computer science, electrical engineering or equivalent. Typically reports to a manager. Being a Network Implementation Engineer V works autonomously. Goals are generally communicated in "solution" or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. Working as a Network Implementation Engineer V typically requires 10+ years of related experience. |
| 3 | Intermediate Network Engineer | The Intermediate Network Engineer troubleshoots the network issues with diverse scope. Installs, maintains and evaluates network systems and communications. Being an Intermediate Network Engineer must have extensive knowledge of Internet, computer, routers, switches, firewall, etc. Typically requires a bachelor's degree of computer science, or engineering or its equivalent. Assists network architecture design, feasibility and cost studies. In addition, Intermediate Network Engineer typically reports to a manager. Being an Intermediate Network Engineer gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as an Intermediate Network Engineer typically requires 2 to 4 years of related experience. |
| 4 | Network Implementation Engineer IV | The Network Implementation Engineer IV conducts network architecture design, feasibility, and cost studies. Develops and deploys plans and designs of network systems that will meet an organization's requirements for performance, security, and compliance with relevant standards and regulations. Being a Network Implementation Engineer IV troubleshoots network issues and develops appropriate solutions, resources, and deployment processes. Defines monitoring, maintenance, expansion, contingency, and recovery plans and strategies to ensure the network is responsive to changes in demand. In addition, Network Implementation Engineer IV keeps informed of the latest technologies to enhance knowledge of networking hardware, software, and best practices. May be certified in vendor-specific products. Typically requires a bachelor's degree in computer science, electrical engineering or equivalent. Typically reports to a manager. Being a Network Implementation Engineer IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Working as a Network Implementation Engineer IV typically requires 7+ years of related experience. |
| 5 | Technical Project Estimating Director | The Technical Project Estimating Director establishes technical standards and procedures and has overall responsibility for the training and staffing of estimating department. Directs the estimating department for an engineering organization. Being a Technical Project Estimating Director requires a bachelor's degree. May personally develop estimates for large or complex projects. In addition, Technical Project Estimating Director typically reports to top management. The Technical Project Estimating Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Technical Project Estimating Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. |
Director of Communication Service Customer Support Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Business Acumen | Level 3 |
| Customer Relationship Management | Level 4 |
| Process Management | Level 4 |
