Supervises the overall warehouse operations and daily activities of staff.
Oversees receiving and stowing, picking and packing, shipping, inventory management, and documentation. Monitors and evaluates staff performance and shift goals against broader business objectives. Ensures the safety and security of goods and materials. Utilizes a warehouse management system (WMS), enterprise resource system (ERP), or other system to track and analyze processes and performance. Implements strong safety policies and procedures.
Job Title | Job Description | |
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1 | Sales Team Supervisor | The Sales Team Supervisor recommends changes to current sales techniques or procedures based on team performance and new selling techniques. Supervises and coordinates the daily activities of sales representatives engaged in promoting and selling a product by phone or mail. Being a Sales Team Supervisor typically reports to a manager. May require a bachelor's degree in business. The Sales Team Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as a Sales Team Supervisor typically requires 3-5 years experience in the related area as an individual contributor. |
2 | Warehouse Operations Manager | The Warehouse Operations Manager oversees all receiving and distribution operations. Manages all warehouse activities. Being a Warehouse Operations Manager typically requires a bachelor's degree or its equivalent. Plans and monitors optimal space utilization and efficient inventory flow. In addition, Warehouse Operations Manager typically reports to a head of a unit/department. The Warehouse Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Warehouse Operations Manager typically requires 5-7 years experience in the related area as an individual contributor. |
3 | Office Operations Supervisor | The Office Operations Supervisor implements procedures and policies for all administrative activities. Oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Being an Office Operations Supervisor oversees the selection of vendors and the purchase of office equipment and supplies. Typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. In addition, Office Operations Supervisor coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance. May require a bachelor's degree. Typically reports to a manager. The Office Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as an Office Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. |
4 | Warehouse Associate I | The Warehouse Associate I performs various operations, including unloading, picking, packing, counting, and checking items to maintain inventory. Moves materials within a warehouse and completes other warehouse support tasks. Being a Warehouse Associate I may view or input information into a warehouse management system (WMS), enterprise resource system (ERP), or other database. Operates hand trucks, forklifts, hoists, motorized conveyors, or other material handling equipment according to safety policies and procedures. In addition, Warehouse Associate I typically requires a high school diploma or equivalent. Typically reports to a supervisor. Being a Warehouse Associate I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. |
5 | Program Contracts Supervisor | The Program Contracts Supervisor is responsible for aiding in the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications, and financial conditions of contracts. Coordinates and monitors the scheduling, pricing, and technical performance of company programs. Being a Program Contracts Supervisor ensures adherence to master plans and schedules and develops solutions to program problems. Develops new business and expands product line. In addition, Program Contracts Supervisor recommends changes to improve process efficiency and alleviate process inaccuracy and duplication. Requires a bachelor's degree. Typically reports to a manager. Being a Program Contracts Supervisor contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Program Contracts Supervisor typically requires 4 to 7 years of related experience. |
Skills | Proficiency Level |
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Key Performance Indicators (KPI) | Level 2 |
Standard Operating Procedures (SOP) | Level 3 |
Planning and Organizing | Level 2 |